Avalon Towers on the Peninsula, Mountain View CA

Facilities maintenance staff are polite, knowledgeable, and professional. A minor mechanical issue was resolved quickly and efficiently.

Thank you to the maintenance staff for all that you do!

I highly recommend this apartment complex. I have been a resident here for about a year now, and I wanted to specifically single out how great Jack, the Community Supervisor, is. He has been extremely helpful with any issues or concerns that I have had, and has made living here a real pleasure. He also always gone the extra mile when I have a question or a concern, and I look forward to living here for years to come!

I want to share my experience at Avalon tower. Recently, I had a terrible trouble with the storage space at garage. But the manager Jack, concierge team Jesus, Trever and maintenance staff Ray worked very hard to solve this trouble. It was beyond my expectations.
I am really appreciated with their work.
Team Avalon is always amazing!

During the covid 19, i had to pay same rent but we were not able to use the swimming pool, elevator was broken several time so even people on the top floor had to use staires. There are people who smoke weed everyday but the apartment was not able to resolve the issue. For the main entrance, the accessibility button is broken for the north tower so the disability people will have issue. There are lots of flyers near the enterence. However the maintenance guys are so nice. I stayed there because of the staffs. I had toilet issue for months and also mirror had scratches but didnt get any reimbursement! It is one of the most expensive apartment in MTV bit during the covid it was definitely not worth it!

Jack the manager and Stephanie the sales person both were very supportive while I was living there to renovate our house. It was an awesome time time. I do really recommend this community.

My mom recently moved in here. The building is in great shape, the staff are friendly and the manager Jack is super nice. He was thoughtful enough to ask about sunlight preferences and other details while we were first looking so he could suggest a unit which might suit Mom and it really did!

We loved how the move-in process was streamlined via their website's portal. Very good and rapid replies communicating with the comapny over email. Phone calls were answered or returned in a timely fashion.

The unit looked brand new when she moved in- especially the stove! We placed 2 small work orders post move-in and the items were fixed within hours. Tons of underground parking, and we love the pool area. For now due to COVID-19 use is by appointmet only, and we look forward to the facilities reopening fully once the pandemic is over.

Living at Avalon Towers on the Peninsula has been absolute delight. The entire team, from the property manager (Jack) to the super, maintenance and concierge staff, is really amazing. Plus, the units are airy and well lit and pool/lounge area is beautiful.

Excellent property! Beautiful apartments and great management. Special thanks to Jason Martin in the leasing office for his hard work and help getting situated!

Modern style appartments. A lot of light. Fresh air. Noiseless air conditioning. Beautiful swimming pool area with music and free WiFi. Secured parking. Great location. 10 star school. Appartments I enjoy more than others. Great for work from home (I especially like pool area) Everithing is new! Designers did a great job!

Great community, clean and friendly staff. We moved here 3 months ago and we have no complains so far. Newly renovated apartments, walking distance to WholeFoods, Trader Joe’s, Safeway, and good restaurants. Close to El Camino Real and a few min drive from any major highway.

We moved into the Avalon towers last week. It’s such a lovely and easy lifestyle. Close to everything. The team here were very nice and accommodating, giving us advice and very helpful.
We have a 17 month old and she loves playing in the pool. Other residents are very welcoming. The apartment is well appointed and comfortable and the pool and bbq area is like a hotel.
We really like this place! Highly recommend. It’s not cheap but then what is around here?

I have just renewed my annual contract. The leasing office and concierges are really friendly. The maintenance team's work is swift and perfect. I am totally satisfied with this apartment and strongly recommend the life here to all.

I’ve lived at Avalon for a year now. Great place. Great neighbors. Great customer service@Jack, Jason & staff.

If you work in Palo Alto or Mountain View, easily the best place to be. I still haven't found a more attractive living arrangement after 3 1/2 years in this area. Maintenance is top notch and super responsive. Front office is friendly and reasonable. Trever, our evening concierge, is hands down the nicest, most considerate, and indispensable individuals I've ever met in any apartment I've lived - one of best hidden perks of this community.

Staff is really great! I had a medical situation which I needed to have an appliance fixed. Ray, Oscar and Humberto worked to have it exchanged quickly. That was key for the cares on my post surgery treatment.

No complaints while living here. The building is newly renovated, has excellent amenities and features large units. Jack from management is very friendly and always courteous. Maintenance is excellent, they always respond promptly. I wanted to say thanks to the following maintenance staff including Humberto, Oscar, Jorge and Ray.

The building is beautiful and has a very elegant/upscale feel. Service requests are completed very quickly and always with a smile by Oscar and Ray. Jesus consistently gives a warm greeting when I get my morning cup of coffee and says hello to my pup. In the evenings Trever is there to greet me after late walks. It was amazing how quickly this felt like home.

I want to call out kudos to Jason at the front desk of the leasing office. He is always on top of his game— very responsive, always follows up, easy to deal with.this is a person who really understand s the concept of customer (in this case tenant) service, and how to create a really consistently terrific customer experience. He deserves to be recognized as he stands out!

We just moved in and have had a good experience so far. Jason has been amazing to work with and Hassan is a great concierge - that makes it so seamless to do package pickups and even just a friendly smile at the end of the day.

Run away.
Run away faster!
Pros:
- great location
- good view if you get some higher floor unit.
Cons:
- management has lots of turnover, cannot trust at all.
- bugs and crocks all over the trash area.
- big construction at residents cost.
- random people knock at the door during the night! So scary!
- very pricy compared to other newly built complex. If you have the same budget, check out Carmel, Montrose, 100 moffet, Verve etc.