FedEx Office Print & Ship Center, Santa Clara CA

Convenient location, but very hostile staff. I felt uneasy the whole time shipping the package due to the rude mannerisms of the staff. The guy helping me was the assistant manager, none the less.

Very rude and inconsiderate staff. They can not be trusted. I ask them to print some sensitive information using USB, then asked them to delete The display file after print. The manager David N, lied to me several time. Once he said as soon as USB is removed the file is closed. Which it was not true. Then I went back to store and asked why you lied because I removed the ISB from my laptop noticed the file still displays, he said after You left I closed the file (another lie). Then I asked him to give me his name, he just gave 1st name. Later I called and asked for his manger’s name, he did not give it to me. He said he is the manager (feel sorry for fedex have mangers like that). He insisted that when USB is removed, the file is closed/removed automatically as well. I asked I will come over with the USB So you can prove that the file is removed once USB is removed, he hang up the phone on me. David N, is a very dishonest person. I don’t know what to believe or why he charges the story so many times. I don’t trust him. Do not trust this shop!

Insane.waited in line for 30 minutes. Was not that busy. Worst service I have experienced ever.

The experience in this store made me so angry! The rude employee! You need serve yourself! I spent one hour on the self-sevice computers but still can’t get labels printed. I asked the employee’ help, and he shrugged and said he had no way to help, and now you can leave! The computer often have problem. My gosh, if he told me those are bad computer, I needn’t waste one hour and fill in my credit card information there! I even don’t know if these bad computers will leak my credit card information!

Slow staffs. Waited 30 mins for just printing a pdf doc with 4 customers in the whole store. Variety materials selling in the store.

Very rude employees. I was trying to send two small boxes.old Apple iPhones to have them recycled. The employees make it really difficult to be good to the environment with their condescending ways and Im. Old enough to be his mother. So not appreciated especially when I've done business here many times and there has not been a problem. I did not apréciate how I was treated and he should be trained on customer service skills and if he can't cut it, please don't put him out in the front working with customers.

I come to this store to do shipping and there is always a long line. One Asian guy in the shipping who is very helpful and one Asian lady just standing behind the computer not doing anything or helping.

Thank you for helping me print out a lot of documents I needed for court. Lesita was helping me but she seemed kind of annoyed by how many emails I was sending. I didn’t feel like asking for help again so I just left.

The girl that was there early morning “Lesita” very rude and lazy. I asked her to help me do the faxing for me. She said I can do it on my own using my debit/credit card. Evidently I know that but needed a little assistance.

Some guy working here the other night did me this HUGEEE FAVOR and said he could charge my phone for about ten minutes for me. Gave him the phone and never saw the guy again. Asian kid. Still have a major bone to pick about that.
The story goes on and gets much worse from there. Id go on to tell about it but that would hardly begin to start undoing the damage done here. He could've told me no, no can do. Not just take advantage.
Don't trust your business to this business the staff is shady.

Receptionist rude.extremely high cost！ only 5 paper work cost me 36 dollars！ I’d give fedex 0 star if I can

Had to wait in line for 20 minutes! There was no one to attend. An American guy there liked talking with his credit card company for a late fee charged as opposed to attending customers.

The customer service is rude here, I want make an international shipment and I provide the destination zip code, but the zip code didn’t pop up in their system, the staff just kept asking me what is the zip code, it sounds like I have provided the wrong zip code. I told them have shipped package to this destination before and this is the correct zip code. Is it so hard for them to just say this city is out of Fedex service, instead of questioning the information provided by customer.

Can I give this location 0 or minus star! I called them this morning and provided a zip code. I asked them that I have a package that needs to be delivered before 10AM and they said "Drop it off before 8PM and it will be delivered before 10AM next day. I went there at 6PM, they told me that they cannot do that! When I told them that I called in the morning and planned based on what you told me, they simply said "We do not know who you talked to"! I wish I could give them a zero star!

Horrible customer service from the manager. Not helpful at all. He did not even understand what I was asking, then told me I would have to wait until the line was serviced first, even though I waited in the same line. I guess I was less important somehow.

Worst shipper ever I throw alot of money to just completely releasation of my package because they hold it in costum and they cant do anything on that.super stupid this is the worst retail I’ve ever experience in my life their costumer service is like nothing and unhelpful! Super dissapointed

Bad service! Got ignored there by the manager standing in line. I had to leave! What a terrible place!

Very good self service location for printing (B/W $0.13) /copy/lamination (8x11 for $2.50) services.
No wonder people are complaining about the customer services while shipping packages, I had the same issue of refusal for a package due to own laptop box, for laptop, but I agreed to pack in their own special box made for laptops as it looked more promising.

I went there to print several documents stored in my iPhone. Very convenient and user friendly self services.

Very bad experince asian lady name starts from S. Doesnt even know how to talk to customers. We were keep filling forms again and again. She was pretending to be super bossy to everyone. I think places like this should have educated people.

She was typing the i formation then again going back doing some personal stuff. Since there were another workers as well.

I dont know about anothers but people there on that time were preety upset.

REALLY bad experince i ll nlt recommend to try this FEDEX BRANCH TO ANYONE.