FedEx Office Print & Ship Center, Santa Clara CA

Worst service ever, the so called supervisor or the lady incharge was really rude and gat no knowledge about anything she doesin the store, rather gets mad at people for asking questions to get clarification. Yes I'm one of the unfortunate one I sent a package out and wanted to ask questions regarding it but she said the work she was doing is more important than helping me and answering my question and now the package is not delivered and I'm out a $900+ item the shipping cost and all the extra hassle of course I went and visited the store many times regarding the issue and she have to say there is nothing she can do and puts me on the phone with the customer service and of course they are of no help either I highly don't recommend this place unless you want to lose your valuable assets and stuff. And yes the customer service reached out saying if I want the package back I have to pay another $350+ to get it back. Honestly people please please stay as far away you can from this place.

Bad experience. Shipped the box said unacceptable. Need buy another box from them and repack. I shipped the same boxes for years in other locations and never had such hassles!

I had a similar experience to other reviewers. Brought in several boxes already packed and sealed, but I was told they weren't packed well enough and I had to buy some of their packing materials in order to proceed with shipping. Not only did it cost more than it should have, it took forever to open the boxes and repack them. I've never had this experience at any other FedEx, definitely seems like standard practice at this location.

The new construction has really improved the Fedex Office. The people have been helpful printing out my documents, and the prices are really cheap. Honestly, a great neighborhood Office for all my office needs.

Terrible. Zero Stars for customer service. Opened my package and stated unshippable, however they accepted same packaging multiple times before. Bring your business elsewhere 0-5 stars

Same as others. Said the box was unshippable even though it was in better shape than boxes I've received from FedEx. I asked them why. Gave me every excuse. Even got a sneer. No, not metaphorically, a literal sneer. I had to pay $20 to have them re-box it. Fairly confident it's a way to boost sale numbers. Women with short hair was the epitome of rude and condescending. I was wondering why there were jokes about shipping centers being terrible. Now I know.