Hertz, Sacramento CA

2 stars because there were “not enough cars” so take a seat please lol…AND I went with Hertz because I read the reviews of how long the others like dollar thrifty etc took. Guess what long line at hertz and not a single person at any other rental lmao.

Rude agent at the counter refused to honor corporate reservation. He made my husband use a AAA discount instead and then gave him the worst car they had. Hertz quality has gone way down, I recommend literally any other rental company.

Originally, service was great and I was given an "upgrade" at a lesser price that I received from Priceline. I will say that the car I was given was in pretty dang good shape, and that the overall experience was good. Unfortunately it goes downhill from here.

The gentleman did not, however, mention that the cost was IN ADDITION TO the original price, even though he said multiple times that it was $15 "cheaper" than the original cost, for a better car.

I just got off the phone with them and they said that even though they failed to mention it, it was in the paperwork. They then proceeded to ask me if I'd like to dispute the charge, to which I promptly asked how I would be able to if the language was in the rental agreement. He said that oh, I can't actually dispute it, so they would essentially be happy to waste more of my time with the process. Should I have read more closely without assuming good will? Yeah, probably. Should the gentleman at the counter have mentioned that I was not, in fact, saving money? Absolutely. I don't place all the blame on Hertz, but I do feel that I was misinformed to spend more money, when I would not have otherwise.

TL;DR: They're happy to take more of your money, under the pretence that they are saving you money. To me, that's a lack of integrity and honesty that I won't give my business to.

I rented a car Sept 2-6 at the Sacramento International Airport location. I have been using Hertz for years with no issues ever with things being added without my knowledge except this time. I made my reservation as I always do online with no additional add-on's as always. I have USAA insurance and have never requested additional insurance coverage, there is no reason for me to. When I got the bill and reviewed it showed additional insurance coverage. I called and they were unable to help me and said I must have accepted it at the location. I was never even asked about it, otherwise I would have said that I did not need additional coverage as I have insurance. This charge was added without my knowledge and "unfortunately, they are unable to refund me these funds since I accepted it. " I told them to go back the last 5 years of my rental history and they would see that I have never once requested this add-on. They told me there was nothing they could do. It's unfortunate that Hertz would not take care of this issue. Moving forward I will make sure that I check every receipt before leaving the gate with my rental. I hope you all do too!

Aggressive up-sell and almost charged me an extra $117 for my one day care rental. I declined insurance [as you should, it's a scam] and then he asked for my insurance provider. Then he proceeded to go ahead and charge me for it after I declined it. WTAF? I was so lucky I thought about it, asked and double checked my receipt. SLIMY! Do not let them pull a fast one on you!

Hertz has absorbed Dollar and Thrifty rental agencies, yet when the line is almost out the door and there is no one in line at hertz, they aren't able to help us? Seems ridiculous.

Vehicle was reserved for the wrong day. They have the vehicle ready for me but need the customer support to change it. They can’t change it because it’s showing not in stock.so now I’m screwed waiting at the airport. Terrible customer service

BEWARE of this place! They will add extra charges on and not tell you! Look and read everything they are scam artists!

We flew in from Omaha Saturday, September 4,2021 and were anxious to pick up our car and be on our way. Much to our dismay, when we got to the counter, the lady said all their cars were gone! Even though we had a reservation, there was no car for us! What good does it do to make a reservation if the company gives the cars to others? We are not happy campers! Thank goodness for a friend who could pick us up! Otherwise we would have been stranded! What do others do when they are stranded?

Worst customer service ever charles was very rude and yelling at me for no reason. The older lady did not want to give me her name. They are very rude and unprofessional. Do not come to HERTZ AT ALL!

My wofe and I rented Hertz in NC at the Airport, drove a car to California and it is the most uncomfortable vehicle I have ever been in. We called the 800 customer support number where they told us to exchange it at the Sacramento airport hertz. Where they gave us a Chevy and after only 1 mile the check engine light came on showing that the stability system was not working and neither was the cruise control, so we went back and they gave us a 2019 Kia that has 49,000 miles along with some nasty smell but we took it anyway, after we drove back to Folsom the check engine light came on in this car and Nathan decided to play manager and refuse to help us even after an employee from another car rental company saw the check engine light was on and felt it missing. We then had to get the real manager out on the lot involved where he gave us another car that before we could even check out had the collision assist light come on along with the lane jeep assist and a huge triangle warning light is on now. We showed the manager and the guy checking us out and neither cared and said “it’s just the collision warning system and the car is still drivable. I can see why hertz has filed for bankruptcy. The worst part is that I have had 14 reconstruction surgeries on my body after being blown up in Afghanistan and when asked why we wanted to change the car I explained that Nathan started mocking me. I know that the other people around are cowards and will not tell the truth about what really happened but I will do my best to get contracts with hertz canceled for some huge companies I know use them.

Terrance the manager at the Sacramento Hertz was completely rude. Admitted in front of my brother and his staff that he purposely ignored me and walked away in the middle of our conversation and was very condescending. Will make a review on every platform due to his horrible service.

The wait for a vehicle is excessively long. Especially after a very long day of traveling. To wait isn’t enjoyable…. To wait with no communication or timeframe…. Not very good customer service.

EDIT: Charles was very polite after finally getting a vehicle lined up. Vehicle was upgraded…. Wait is still too long

Rented Chevy Malibu from Sacramento Airport, but we discovered it had a major engine problem that was a real safety issue. (The gas pedal would not respond the way you would expect—the car would take forever to accelerate, then take off like a shot! Try doing that in the foothills with traffic.) Hertz 24hr roadside assistance call went to voicemail. Texting was the only way to get through, and we were told to bring it back to the airport (not that they would even consider coming to us and swapping the vehicle out)! When we returned the car Hertz employees at the parking lot did not inform those behind the customer counter about our situation. The result: we were rudely asked to get to the back of the line and wait our turn to be helped. TWO HOURS LATER, we had a new rental. Hertz has hit rock bottom!

Car smelled odd. Took forever to pick up the car. Conflicting signs on what to do with the keys when dropping the car off.

Terrible experience. Considering reporting them to the BBB and Airport management. Booked a great deal for $189 per week for a Jetta. Tried calling 5 times before the rental to get questions answered that were not online. Nobody answers the phone. So we get there and find someone who tells us where to park and where to go. We get inside and it is busy. Counter agents were slow. We finally get to the front and the agent asks for a $200 deposit on top of ourr $268 rental. I mentioned that nothing was stated online or in my confirmation emails from Hertz. He said it stated the deposit policy on the website. I read everything online at the time of booking and later prior to rental in the confirmation email. Nothing about a deposit. I then asked if we could change the name and card to my wife who was next to me. Nope. They can't do anything. He also said they don't have a Jetta which was advertised for $189/wk and that they had a Corolla. We leave disappointed to say the least and call customer service to try and sort it out. Terrible customer service continued and they wanted to charge us double for a Corolla 20 minutes after we left the counter! Plus they were going to charge an extra 5% for talking to an agent on the phone. I see why they went bankrupt! How are they still in business? This is illegal bait and switch. Terrible service and Hertz lost a customer for life. Worst rental car experience in my life. I canceled my reservation and hope they don't charge me anything. Dishonest crooks! Here is a great idea.disclose deposits up front! Be honest! Don't offer vehicles and prices with no intention or ability to honor them! Trash company. Shame!

Customer service reached out when I had issue, better to use messenger than phone if have problem

Your better off paying more money at a different company! At least you get better service. I been getting the run around ALLLLLLLL DAAAYYYY literally. I have been a member since 2016 and the service has never been this bad. I dont know what happened but instead of being more strict on cars you should start first with Customer Service. And not just at the location but throughout the whole COMPANY!

I am normally not a reviewer but I have to literally booked a rental and since they were having issues they said we will do it for 1 day and extend it over the phone tomorrow... Total but ended up trying to charge 300 dollars on top of booked price in the beginning, had to go return car switch with another company, ended up missing business meeting which was the reason for traveling out here and almost lost job because couldn't make meetings... When POLITELY letting the hertz service agent know I was unhappy, his response was "So am I" needless to say

WORST EXPERIENCE EVER, THANKS HERTZ

We got served by the Hertz lady for a dollar car rental because the line was long. She had brown hair and was USELESS.
Rolled her eyes when we requested to change the driver on the reservation. Gave us a stained, old car. Acted like she did us a favor when brandishing the key.
When we asked for a new car because of the stains, she basically told us that we should be grateful she gave us an "upgrade".
1- we didn't get any upgrade beyond what we paid for. 2- I'd much prefer a clean small car than a dirty car. Especially during covid.

Even if you save a few pennies, it's not worth it. Go elsewhere.