Hertz, Sacramento CA

My experience renting a car through Hertz was extremely confusing and more difficult than it needed to be. There is virtually no customer service and the staff have no authority in accommodating guests. We needed to change the name on our pre paid reservation and the only way to do so was to call an automated phone number and spend two hours trying to get a hold of someone. Once I did get a hold of someone after trying multiple numbers, he told me I needed to cancel the reservation, pay a fee and then make a new reservation just to change the name. Once he finally agreed to do this for me with no fee and after speaking with him for 40 min, he gave me a new confirmation number. But this new number did not work and after calling again and talking to someone else, I found that he did nothing to resolve my issue, never cancelled my old reservation, and never made a new one. The second person I talked to was helpful and successfully made me a new reservation under a new name, but this also took an hour and we were then charged extra for making a reservation on the day we needed it. All in all, I would NOT recommend Hertz to anyone or use their services again. If you are renting through Hertz, however, I would recommend not pre paying for a car as this makes changing things more difficult and ensuring the name on your reservation is accurate.