Kaiser Permanente San Mateo Medical Offices

The newly made online doctors appointments were the worst experience I’ve ever had; first the app wouldn’t work, then doctors couldn’t connect, and then they just told me to contact them again in 5-7 days after I waited 20 minutes for a doctor to log on.

Overall, I am highly disappointed and hope no one ever has to experience this similarly.

The hospital is super clean.staff is on top of things and mostly you can get things done like pharmacy and tests quick.

Great kaiser facility. Mon-Wednesday is very busy. Go Thursday. I was pleasantly surprised to find that i was the only patient in the radiology department and got my x-ray done in seven minutes. If you time it right, you could meet your doctor, complete exams, and get meds all within an hour + (for me) $0 co-pay. Kaiser rules!

Don't come during 12-1 everyone is on their lunch hour. You will have to wait until staff return at 1pm to even speak to someone at the registration desks

We have been pleased with the lab, doctor visit, administration services when needing records for our now adult son, and the pharmacy. The coffee corner stand is excellent! Thanks San Mateo Kaiser!

WARNING: THIS PLACE KILLED MY GRANDMA. They kept pushing morphine on the poor lady so that they could quicken her passing even though she could have lived for a few extra days/weeks/months. "An operation would just buy time" they said. YES THATS THE POINT OF EVERY MEDICAL PROCEDURE, """DOCTOR""". The doctors kept harassing us to start a morphine drip and we kept refusing. They tricked us into giving her oral morphine but it ended up just speeding her death. They play word tricks like "make her more comfortable" and then they use double talk like "morphine wont make her pass more quickly" but would "shorten the passing, " OKAY WELL """DOCTOR""" WHICH IS IT? Do yourself a favor: if you love your family member AVOID THIS DEATH FACTORY.

Hang up on me when I'm trying to get information? That is just rude and unprofessional, shame on you Shelia.

I just had a horrible experience at the San Jose Kaiser which made me really appreciate how well I'm treated in San Mateo. As a new father, I am treated with respect as an equal partner and welcomed with open arms to parenting classes. If you'd prefer to be treated like an untrustworthy creepy outcast 2nd class citizen, go to San Jose instead.

Very surprised at this facility. Was so skeptical to go to Kaiser in the peninsula from previous bad experiences, but San Mateo is refreshing!

This is perhaps the best Kaiser facility in the Bay Area.

5 stars and kudos to the Pharmacy dept.
I forgot the staff who assisted, clearly went above and beyond. Very helpful please keep up the good work!

Dr. C. Leung is an incredible primary care doctor - I appreciate her thoughtful conversations and empathy. The facilities are clean and this hospital is efficient.

A lot of people complain about feeling like just a number in a system with Kaiser, but every real person I interact with has been nice and helpful. Also, I wouldn't mind feeling like just a number since the system is mostly VERY we'll run.

Dr sims is awful. Not compassionate or doing her job. Pretty much gave me a diagnosis before my lab work came back and even after it came back fine. Never once put her hands on me to check my lymph nodes or look in my ears or do any of that. All she said is you most likely have chronic fatigue and fibromyalgia without making the connection that is probably most likely shingles since I've gotten better

I have nothing but good things to say about KP. During the past year I've had various medical issues and was able to schedule an online appointment to see my doctor in days. In cases where I needed urgent attention I was able to call a KP nurse to find a solution and put my concerns at ease.

Kaiser is one of the best medical facilities out Family has ever used. Our primary physicians Dr Yap and Dr Chung are fabulous- very responsive and easy to talk to about any medical issues. Kaiser email, mobile app and pharmacy app make it easy to stay in touch and take an active part in your care.

U can make a lab appointment if UR in a hurry. Pharmacy and optical department here. New food concession in the lobby. Very good flu shot clinic hours.

I came in with a fish hook in my finger and looking for an ER, only to find they don't have one. They took me in anyway! One of the pediatric doctors removed the hook and wrapped me up. I guess they didn't want to make me drive any further. Everyone was so kind and helpful.

My stars are for Dr. Carter Chang- he far exceeds in his efforts to help his patients then most doctors because he genuinely cares about the welfare of others. On numerous occasions Ive been blessed to have experienced the grace that comes from his sensitive soulfulness. I just wish i wouldn't have to wait so long for my appointment. On average i wait in excess of 30 minutes of the appointment time.

The whole family is at Kaiser. We have no complaints about our care. The staff and doctors are caring and responsive.

Giving 5 stars because of my primary care physician Dr. Lau, anytime there's a question he is very helpful and knows his stuff. He always replies to emails quickly, within minutes sometimes. The hospital always has parking and is in a convenient location being right off of 101.

Don't have Dr. Mazidi as your OBGYN. She has zero compassion, runs her appts by the books, and seems to just be going through the motions to get the appt over with. Kaiser is a great hospital but our OBGYN is worthless.