Macy's, Costa Mesa CA

Great buys on the
Comforter Sets I purchased 4 of the. Great Customer Service. The staff was friendly and the store was clean and so was the restrooms.

Terrible service in shoe dept. Have to wait in line to get a shoe in the size you want. Need to.hire more staff. And clothes in Plus Size are uglier than ever! Just have old lady clothes! Designers need to be replaced with more modern styles!

I bought Corelle dinner set - it was over the phone order.

When I picked up item - box was open - I asked Macy front desk person who handed over this package to me, she said it’s expected as it box was open by some customer but they verified it’s a complete packaging.

I am giving zero star as they should have told me it’s open box package - as I bought it as a gift item.

Also a warning - this store price is higher than other Macy store - I bought 2 more dinner sets- same UPC from different Macy store and they gave me cheaper price. These orders are also over the phone orders and placed on same day. I also asked front desk about it - first she asked me it can’t be case then I showed her proof of purchase- she even verified on her system as well, at last she told me every Macy has different price and even if she will call her manager to look into this matter then they wouldn’t help you as well.

Giving this negative rating because they sold me open box, and they first thought price difference is my story but once they verified it then they should not have given me stupid reason.

At last simply picked up package as many persons were waiting behind me.

When I came back home and opened this set then found that it was display item - back of cups and plates - white coating was rubbed because of frequent use in display shelf.

Good bedding but make sure to go when the sales are in play legit got a Lacoste bed set for $120 for a Queen

Lots of merchandise at a good price. It's a well laid out store, you can tell everything has it's respective department.

Horrible place, will try to humilliate you! A sales rep in the frageance department discriminated one of their own customers! Don't even bother here.

I went to this Store about a week ago and bought $500 worth of perfumes, the gentleman in the counter said that for my purchase he was giving me a free travels size but when I checked my receipt he actually charged me for it. When I went back to return the travel size the Lady in the counter gave me the run around and a phony explanation and as soon as the gentleman came in she directed him away from me, just rudely leaving me there and she started speaking to him in their language. Luckily a young lady helped me with my refund. I understand they work based of sales and commission but no need for such mediocre action at such prestigious store.

If you are looking for a friendly face professional person someone who is knowledgeable go see Sania
She help me with my GMT Rolex and she is the best.
I won’t go to anybody else.
Mike Rohi

My wife and I went to the store 2 weeks ago. My wife was about 38 weeks into her pregnancy. Jane from Lancome abruptly asked us if we came from China to have a baby here. How rude was that! I have been in the States for more than 30 years and I felt I just got racially profiled by Macy's ignorant employee. Macy's HQ came back and said "According to their investigation their employee never said that. " That's it. I am boycotting Macy's for life.

They don't have the shorts for basketball. The last act section in the men's was completely messed up and nobody was around that worked there that was helping to keep it organized. The sales associattes all congregate gossiping near the cologne section and stand in the aisles just being in the way.

Today it they had a 30% off nearly everything in the store, plus I applied for the Macy's credit card to get an extra 20% off. Total of 50% savings in my purchases. Lots of selection in the dresses department which was the reason I went in the first place. Fast service because of automation in the shoe department. The woman had a scanner that sent back the order to the back room, by the time I got to the chair to try on what I asked for, the shoes were ready for the assistant to grab and bring to me. No waiting.

One of the biggest Macy's I've been to, wide selection for both men and women, has very big sections for each department and its always well organized and clean.

Pretty great selection of clothes and shoes at Macy's that guy in charging their Barrel it was great

The attendant in the house were area saved me more then $100 on new pots and pans. Got a fantastic deal. Thanks

Love Macy's! Great stuff.found birthday presents for son at really good markdowns.staff got me gift boxes and looked to helping me.macys does it right! Awesome customer service!

Macy’s Home store is a great place to pick up kitchen goods, bedding & luggage. Go during one of their sales, they have a lot of them.

Initial help was minimal but the final help in the end was better. Still, I would like to have someone working the floor in the bedding/sheets area.

This place had a terrible selection of shoes for men and believe it or not, kids too. Kids shoes are marked up more than 40%, which makes their discounts laughable.

Great mall for OC peeps, although always full of rich Chinese tourists (not bad considering the contribution to local economy). Expect to soend time to find parking in the weekends!

Meh. Okay clothing at highly inflated prices. If you wait for the day after their One-Day Sales, you can usually get a better price.