Mills-Peninsula Medical Center

My father was very sick at the San Fransisco airport and the 911 took him to this hospital. All I have to say is that it was THE best decision EVER! My family lives in So-Cal and he was 500 miles away from us and especially in this pandemic time, we were so scared but hats off to all the nurses, staff, and doctors, who never let us feel that we were far from him. They always called us to inform us how he was doing. I called them at midnight to check-in on my dad and they always provided me comfort and let me talk to him. I would 100% recommend this hospital to anyone! They also sent him a card to wish him well for good recovery (aww!). He wanted to say a big Thank-you to everyone that helped him and treated him!
Patients name: Rajeshkumar Thakkar

Nurses are outstanding and would give a five star rating from the superb care they offered but only giving one star due to a bill that was coded improperly which constituted an additional office charge in which treatment was not provided. I was seen for an annual exam and mentioned that I was experiencing incontinence since they asked how I was feeling after having a baby. Later, I receive a bill since they coded stress incontinence and problem related vs preventative. I NEVER received treatment for this issue during my appt and therefore shouldn’t be billed for it. This bill is being disputed. A medical practitioner is there for care management of their patients not to create additional revenue for the hospital. In this case, care was not provided.

I had an appendicitis surgery here. I was treated so good, all staff is very kind, helpful and wanted to help me during all my stay there. Surgery was successful and painless, surgeons are professionals.

If I could give a negative star I would. The mental health services at this hospital are horrible. For being a Sutter health hospital. I'm not impressed. The ONLY positive person I talked to was a nurse. His name is Alex and he was great. Alex deserves 5 Stars. Besides him all the nursing staff and discharge staff were horrible. I filed a complaint against the hospital which of course went nowhere. I'd rather take my sick child home than put her at this this hospital.

Horrible service in the ER. One of the worst I've ever been to. I had a severely pinched sciatic nerve that made it so that I could barely walk. I drove to the ER and parked right outside the door and called to let them know I needed help getting out of my vehicle. They never came out. After waiting over 30 minutes I managed to barely hobble in. After I was in there the waiting room had 4 people in it. Only 2 patients though. After waiting for another 3 HOURS I had to start screaming at them because I was in so much pain and they were just leaving me sit there. They didn't take a single person in for those 3 hours. They sent security over threatening to throw me and I started recording and threatened to sue them. I was immediately bought into a room after that. This happened about 8 months ago, but I have been there for other things 3 other times and same service. 1 time we ended up walking out and going to San Mateo medical center where we were helped quickly

Had a surgery done right at this Hospital and love this hospital. I would travel all the way from Stockton to get a serious issue taken care of rather than trust the people in Stockton CA

Unfortunately had to visit thisil facility whilst on holiday in the USA from Australia. The service was excellent, every Dr and Nurse were fantastic and went above and beyond to Fix my husband so we could continue on our holiday in America. Very friendly and knowledgeable staff! Thankyou so much.

Great emergency service! Just visiting area and had emergency issue.the ENTIRE staff was fabulous! Thank you to all and a special thanks to Dr Heining, and Nurse Rachel!

The Admission Office 3 times brought me Surgery Orders for "Vasectomy"- sterilization, instead of requested bilateral hernia repair surgery. My correct name and the Urologist signed this Wrong consent form. So I kept hearing, "We found your correct papers! " But they were always Wrong; Should have just walked away and gone to UCSF hospital. The AMA/CMA didn't care about the abortion-crusading Urologist. I only hope the actual hospital Surgeon MD was trustworthy and didn't sterilize me.

And. I filled out the proper forms to get a complete copy of my visit Hospital Records.
At the records office, the clerk took my file to the printer next to me and started printing.
"You don't need this, or this, or this. "
I reminded her I wanted a complete copy.
But she continued with, "You don't need this, or this. "
Yes, I do!
It was a struggle, but I left with a full copy and the MDs signature on the vasectomy surgical orders!
(The only quality care I have ever received in a major hospital was Reno's St. Marys, Not either M-P or either VA!)

My both parents and I were going to my Doctor's appointment schedule with my Dr. Lisa Lam. This hospital is a very good place. Believe me or not.

Don't go there at the mills pininsula hospital burlingame California doctor nurses very eresponsable they let me go home I'm still sick horrible service very bad service emergency department they stealing your money INSURANCE you pay NOTHING because still sick

One star hospital. Have a bad experience on this one. Doctors with no experience at all. They just want to do the surgery and get your money.

I am currently helping an employee in a bit of a crisis. I contacted this specific hospital where she was seen for an emergency visit back in January. She now has an outstanding bill. Which she is more than happy to pay through a possible payment plan. Today I was placed on hold 5 times transferred 6 times to multiple people stating they had no idea what she was referring to, her status says 3rd party, California services bla bla bla. I am outraged that this has taken so much time to figure out. Over all poor service from this hospital. It was very easy to send mail that she needs to pay but no customer care to provide answers. BAD Service!

The wait at ER wasn't terrible, but I am having a very difficult time paying my hospital bill due to their nonfunctional web and ios apps. Both the web and ios apps use the same Experian iframe for account creation, which simply put, does not work. I sent customer support an email two weeks ago. I still haven't heard back and I'm still getting the same errors when attempting to create my account. Check their iOS app reviews to see that the vast majority of users are having similar problems.

Admissions Office pushed wrong Surgical Orders, 3 times, for "vasectomy " only, instead of proper bilateral hernia operation.
Also got a groin Hospital infection.
Why does the AMA allow such egregious hospitals and MDs?
Recommend avoiding this place, even if you are shot stabbed and dying.

Every experience at this new hospital has been great. Labs, xray, MRI, child birth.each dept is friendly and professional. Clean facility and overall high level of service.

The best hospital that I've seen so far other than UCSF on Parnassus. This place is spectacular the staff is great they're friendly personable a wonderful experience to be here my sister was here for an illness that needed immediate surgery. They even fit the whole entire family with chicken sandwiches and turkey sandwiches that was awesome all never forget my experience here. It was wonderful

The positive reviews in here are fake.this place is very low quality.all staff paid low wages, thus all staff low quality.check in is rude.wait time is rude. "Drs" very rude and incompetent.billing rude and incompetent.

The ER was awesome with my 9 year old son. Friendly staff, limited waiting, quick check in.prefer it now over Seton for sure.

I got hauled in to the ER after a case of intestinal virus from hell grabbed me at the SFO airport. The staff was really great. They took very good care of me. If I waited any time at all it wasn't noticeable. I'm really glad they were there when I needed them.