Pep Boys Auto Parts & Service, West Covina CA

Great price and speed on my smog check. Great staff they offered a chair, without me asking for one.

This place has good prices for getting work done on your car. They will tell you everything that is going on with your vehicle. They will give you a detailed list of how much everything costs before they start working on your car. I took my car here to get lots of work done and my car has been running smoothly. I brought my car yesterday to get the oil changed because I am going on a trip. They checked the Tires, Fluids, Brakes, and Changed the Oil at my request. There were no If, ands, or buts about it. They did the work. And When they took longer than expected they got me a lyft back home so i didnt have to wait in the sun. They also got me a lyft back to the pepboys to pick up my car. Overall. This is the place to bring your car. Any questions you have they will be more than happy to answer and assist with whatever it is you need and want to know. Thank you for your hard work guys!

I've come here several times for oil changes and other light maintenance. Prices are always fair and I usually don't have to wait too long, especially if I make an appointment. Overall my experience has been good.

Staff is helpful. Found what I needed quickly. Only gripe about this location. The closest entry/exit points of the parking lot are not lowered car friendly.

Takes a while for an oil change, even with appointment. Pricing is really good though, friendly staff

Worst service ever. They charge you for things you didnt agree to and signed for. They will change parts and do recommended services they think is right for your car before verifying with you. There check out system goes out frequently so they will double charge your account then you have to deal with your bank. Best advise is to go somewhere else. They have no customer service and don't care.

The Service Manager, Robert Borrayo, is always friendly, professional and pleasant to talk with.

Signed up for an appointment, was out within 30 considering I was only there for a new battery.

Went to the store on a Tuesday night at 8: 00pm which it clearly states on the door and online that it’s open until 9: 00pm and the store is closed. This is the second time this has happened.they seriously need to change their hours displayed because that is complete garbage and unacceptable.

Horrible customer service. Called to inquire about car paint and they hung up on me. Called back again the moment they picked up the phone, they would hang up again. I have always felt this store chain is kind of shady when it comes to prices, car repairs and customer service and this confirms it. My recommendation, don't go there, don't trust them, don't buy from them.

Oh wow, i misread the numbers and called in ryt away. Greg at this location cannot accommodate me at the last hour, but GLADLY GAVE MY CAR A QUICK CHECK UP! FInd out i can do it tomorrow. Pep Boys opens on Labor Day.

Slow service, unefficient charging hundreds for unguaranteed exact fee wtf. Because every hour is 100$ labor and they dont know if they will be done in 3, my uncle saved me 350$ +
In 30 minutes. #mickeymouse

Don't go to this branch! I went for an oil change and waited for 3 hours. Found out that they just put the oil and didn't change the oil filter.

I was told my parts were gonna arrive next day which is the only reason I bought from pep boys instead of eBay. 3 days later no parts! I needed them for my long trip on the weekend. Not happy at all!

I love Pep Boys.i drive a 1996 Nissan 200 SX.needed a clutch replacement.they took care of my car fast.good job! I called around for prices.they were the lowest price.i always go to Pep Boys.

Got new rims/tires.fast reliable courteous and professional services from Mike M, at this location, Mike knows his bussiness.thanks

I did an appointment to be faster and my car was still the last one, they say it was gonna take 1hr and 30 minutes at the most to do a transmission flush and it was more than 2 hrs. When I called to do an appointment they say it was gonna be a certain price and I get here and they tell me something different. Never coming here ever again.

Great experience! Every place I take my car I always feel like I'm being pressured into doing things that are always "necessary to do today", this place is not one of those places. Great service I will definitely recommend them and come back again.

Just went in for an oil change 3 hours ago went back into my car and now it won't start.this better get resolved tomorrow. I was suppose to go to monterey tomorrow hence the reason I got the oil change and now I can't go guess my new job will be lost thanks PEP BOYS! There has to be some kind of legal action I can take this is bullshit!

Went in for tires 1st thing in morning, stood and watched the guy BS with another employee for thirty minutes. Manager would not believe me, so I requested the keys to my car and left. Need tires again. After reading the reviews it won't be to the Amar store.