PetSmart, Santa Rosa CA

Was assured by the people i went with that my experience was unusual. However, when watching the employees do the gossipy, tantrum throwing, not my job, I can't be bothered, whispering complaints in eachothers ears in front of the customers B. S.take place. It just assured me they will get very little if any of my future business.

I usually only go for the Banfield clinic but it's possibly the easiest way for me to find appropriately sized harnesses for my little chicken nugget shaped pupperino.

I brought back a defective harness with the receipt, and the gals at the counter and in the isles were super helpful in assisting me to find the best replacement.

Sara the asset manager accused me of stealing something I was returning without a receipt.she embarrassed me in front of workers and customers and my own kids. I will never spend another cent in that place.they are rude and dont have any idea of what customer service is.do not go to this store.petco is so much better

Went for free Santa photo. 12: 00-4: 00 Sat & Sun. Lot of fun. Thought it was a nice PetSmart gesture.

You can order pet stuff online from many places cheaper. I like to research here and than buy online.

Very friendly staff and never have to wait long to go rhrough checkout line. Prices are better than their competition down the street.

Friendly, helpful staff, just a little too expensive of a markup.you can find a lot of the same products online much cheaper but I guess that's the middle man effect, their Vet is absolutley excellent and care about animals more than money.they keep it very clean also and offer a great dog training class.