Quest Diagnostics Irvine 4050 Barranca Parkway

They misspelled my name, i need to call their customer service to correct my name, this took me looooooong time.

Adriana the front desk lady is not professional. Didn’t not like the customer service. On their recorded line it says making appointment Is recommended not mandatory but they sent me back and didn’t take me in because I didn’t have an appt. 3 of their lab techs were sitting there doing nothing, only one patient in but they refused to take me because I didn’t have an appointment but on their recorded line and their website doesn’t say making an appt is mandatory.

Rudest phlebotomists “technician” whom acted as this was her own business.

I called on my way and said I had forgotten a mask, the gal said no problem we can give you one. Upon entering, the woman basically said “get out” I had Kleenex covering my face and tried to explain that I was told they had one when I got there. She proceeded to huff n puff and say things under her breath to the point I was too cheap to buy one at the store downstairs. Well, I don’t take that from anyone, especially when they are getting money from me and my insurance. I said that the &) ;) &@@ told me was ok or I would of cancelled. Well.she was offended and told me to leave. So, Quest, you will lose mine my family and my co-workers business.

I had an appointment time and was on time and taken right away for blood draw. It’s extremely hard to find a vein on me because of lymph node removal regarding breast cancer treatment. Darmesh always found it right away but he’s no longer at this location which was disturbing for me. I did tell the current staff of my situation and they had Truong (sp) I believe was her name help me and she did a great job. It would be helpful if you could make the appointment with a specific phlebotomist so a Senior could make an appointment and not be concerned about “who and how many times they’ll be poked” to get their blood drawn. Thank you for listening.

So irresponsible and they don’t care about their customers at all.
I took my daughter there for doing some simple annual check up and after 20 days i contact my doctor office and asked fo the result they said they didn’t get any result yet so i went to quest and they said they just take the test and they don’t have any access to the result and i went to doctor and they call the quest for result and the nurse was on the phone after 15 min they faxed the result.
Can you believe it definitely if i didn’t follow up I never be able get the result

Been here 3 times now and I cannot say how unbelievably slow and inefficient they are. Let me make this clear.they were NOT busy at all each of the 3 times I visited. I do NOT recommend this Lab company. If you have no choice make sure your schedule is 100% clear.

Who manages this location? ! One tablet for people to check in and one lady up front to manage 30 people first thing in the morning. At least for the morning rush you'd think they would have 3 check in tablets at least and more than one person out front. Poor management.

Terrible hygiene! Phlebotomist did not wash hands or change gloves after handling prior patient's urine sample before she drew my blood.
This place should lose its license! Also, they made me wait for over an hour, even though I made prior appointment. Took 6 people that came after me because they screwed up my paperwork.

Wow I can’t be anymore thankful for this team. I took in my 2 & 4 year old today and let’s say it wasn’t an easy group. Patricia McClinfock & Phuong TA did such an amazing job with the girls. Thank you both for everything.

I went into Quest for the first time today to get a blood test and I was completely disappointed. The staff were very impolite and impatient, almost completely unwilling to help out with simple favors. The professionals were also incredibly harsh and violent with the needles and I, for the first time, felt terrible pain during my blood test. I do not recommend Quest at all.

Very positive experience. Arrived around 9 am on a Friday, signed in and waited 10 minutes (even though I was told the wait would be 30-40 minutes). Waiting room not very crowded. The technician was very professional. Can't ask for more than that!

This is 1st time i come to this place. My doctor ask for blood test.place was so crowded. I have a simple question for the lady. About the waiting time.all i can say ppl in front desk was so rude and it seems they having a bad day that reflected on ppl who looking for a 2 words answer. Will never come back there nir to my doctor who send me to those ppl.

This place is a joke on Saturdays. Worst than waiting inside a DMV. Been here since 7: 50am and now its 10: 19am. Front desk says it’s going to be an hour more. Don’t come here on Saturdays!

Edgar got my blood sample, and for the first time my life i felt no pain! Go with him. He is a pro.

Cancel all your morning plans you will wait over an hour for blood work even if you got there when they opened

I've always had wonderful experience at both Irvine locations. I prefer the 4050 location because I am known by the staff, and always get first class treatment.

I never wait more than 20 minutes. What's the big deal? Good time to catch up on email, and clean out duplicate pictures. Patricia is the Best!

The employees need a good lesson in decent customer service. Then they should revisit that lesson a few more times after that. Too bad the company won't do anything about it. First review, EVER!

Visited this center for the blood draw yesterday. They seem to have turned the place around. Quick service, professional staff.

The staff were awsome they were a great team player. They took the time to cheer my 11 yr old daughter feel comfortable to drawn out blood because she was nervous and scare. Yes it was her first time people. Good job! My experience there was great customer service. Right on! Now let me get this straight tho clients come in w anger issues. Get right w yourself and be patient while you wait.