Ralphs, Sherman Oaks CA

When you enter to this store you say wow. The store is very clean and you will find everything easily. Everyone working there is very polite. They have baby Enfamil formulas there all the time. Every week they have different sales, and the product and quality of the things are amazing.

Like always I had a good shopping experience. I managed to pickup a lot (48) Campbell's soups that were on clearance. I also took advantage o a great sake they were having on canned sodas. I give 4 of 5 stars because we had an issue with the security not wanting to let us being in an empty backpack to carry our groceries home. He finally offered t keep it up front but didn't want to give us a claim/receipt for it like other stores do. It wouldn't have been so bad exempt for his condescending attitude!

I really like this store, they have what I'm looking for friendly.
But the security guard I have no problem with however he is very aggressively offensive, it's seems like he look for fights?
The store need 5stars but workers like the bold caucasian security guard brings things down to a 3-stars.

Last week the security guy was working there, I asked for his name and he said"Im not going to tell you". Well service was not good to tell the truth he actually told me to that I can't buy there or go inside the store without a mask. I'm a Disable Veteran and can't wear a mask. CDC states anyone whom has a disability doesn't need to wear a mask. I will report this to the state and city. My Constitutional rights were VIOLATED!

Two workers named Gerardo and Zack were extremely friendly today. Gave me wonderful customer service. Also, they were both incredibly polite and helpful.

Nice, clean, and organized store. Easy to find what you need at any time.

Went for an interview at 10: 30, got there at 10: 00 was told to come back a 12: 00 because the the interviewer (HERMAS RIVAS) was running late. Came back at 12: 00 just to be told that the interviewer wasn’t there yet. Finally the interviewer arrived at the site and greeted me. The interview wasn’t a proper job interview, the interviewer just said the company is cutting hours, but yet there hiring people. The interview was 1 minute and after I told him that I don’t have any work experience, he blew me off. The interview ended the second I said I have no work experience. The interviewer didn’t offer training or no other jobs they had available. It was a waste of my time, had to catch the bus many times and while doing that exposing myself to COVID.

We were just talking about how awesome this Ralphs is. We haven't ate out for over 4 months, no deliveries, just fresh home made food since uncle Corona hit the city.
This location is the best, I can't say that about other Ralphs locations.
My favorite section is the meat department. Always fresh, clean and AWESOME deals on all kind of meat. Absolutely the best and safest meat department in LA.
Also, there're always fantastic deals on liquors.
I have been living in this area for 8 years and I have seen nothing but improvements in this fantastic grocery store.
Cheers

The “manager” Amy is ridiculously rude. One of my worst experiences in a grocery store thanks to her incompetence and disgusting demeanor.

Despite everything online and the sign in their window saying they close at 2AM, they lock the doors at 1AM. Just because there are still people in the store doesn't mean that's your closing time. Whatever time you stop letting people in, that's your closing time. I know because a cashier told me - they do this because their manager doesn't want to pay them past 2AM. That's fine, as long as you post your closing time at 1AM.

Ralph's management: Please visit the Vallarta on Victory to learn how to keep carts clean throughout the day and enforce a mask policy.

Main entrance smells like a urinal. Also Homeless hang out, but are quite entertaining. Lady at the self-check out is rude as Hell. She should be a Sherriff Deputy. Go to other nearby locations. Sherman Oaks, Studio City or Lake Balboa.

Only one cashier
18 people waiting on line
Always the same
We are in 2020 we needs
A better costumer attention.

I do a lot of my grocery shopping at this location, the employees are very helpful and I love the deli section they always have fresh food there.

I love coming to this Ralphs because they have everything that I always need in a small place. Also, it’s open 24 hours so this is a very convenient location. I love the staff at this Ralphs because they are super helpful, kind and always go above and beyond. Tina from the self check out is very helpful, kind and has great customer service skills. She’s always so attentive and has shown me that she truly cares for customer needs. I definitely recommend this location and I will keep coming back because the staff never seem to disappoint me and the prices are always better than anywhere in the area.

It is a dirty parking lot. Begging is at all doors. The store is like a third world coubtry. Homeless encampments surround area.
Best stores in area are Trader Joe's, Jons Market on Sepveda and Gelsons on Van nuys blvd. Safe and clean.

No more liquor or expensive products on the shelf. Replaced by coupons instead. Then sometimes when they go to get the product it isn't in stock. Such an inconvenience.

Everything was fine except they were out of products on sale and the manager Manny was not as accommodating as you could be and you could have been friendlier

Found everything I came for all employees were helpful especially since I have to use an electric cart

POOP! POOP ALL OVER! The bathrooms had poop all over the sinks and toilet, (yes human feces) and a trail of poop from someone who had stepped and some going all the way down aisle 7.

Place has gone not only downhill but down the drain. The store is dirty, it stunk so bad the other day it should’ve been closed, item selection is terrible, long long lines- it’s just terrible- I don’t want to shop here at all unless I have to- I now plan ahead and go elsewhere and I go to target- stay away if possible

Great service and very clean. The only issue I had there was the very aggressive homeless people hanging out at the front door.