Reed Brothers Security, San Leandro CA

Kathy helped with coordinating a reprogram of our alarm system and was a pleasure to deal with. The tech on the job was also pleasant and accommodating. Thanks Reed Brothers!

The day of my appointment happened to be busy for the lock techs at Reed Brothers, so a tech wan't able to arrive until 6PM. But even after a long hard day, Juss (#T37) was professional, pleasant, and efficient. He re-keyed 4 locks and additionally devised an impromtu remedy for a security door that was not latching properly. Also the schedulers I spoke with were helpful, courteous, and, today, apologetic for the delays.

Today Juss T37 came to visit our site to adjust a neighbors gate door. He made the necessary repairs as well as made adjustments to other gates. He mentioned the issue and repaired in no time. He was professional and quality work.

Juss at Reed Brothers helped open a locked interior door for us. He was on time and very professional. Had a unique way to open the door that I'm sure saved us money.

Juss #T37 arrived within 15 minutes of me calling for my locks to be re-keyed. He was friendly, professional and worked efficiently. Great service!

NEVER RECOMMENDED. DON'T FIX ANYTHING WITH THEM. I have requested for a work on my door because it was not closing properly. They have came in the replaced the door closer back in January and took about 500$ for the cost. The door was doing the same thing, so I called for a fix again, they came in and told me that we need a new frame and new doors after they took apart the door and try to fix it. He said what he do will be only temporary. We agreed, understood paid him for the temporary work. IT ONLY LASTED FOR 1 DAY AND HE CALLS ME LEAVING ME A VOICEMAIL SAYING THAT HE COULDN'T DO IT BY HIMSELF SO HE WANTS TO COME IN WITH HIS ASSISTANCE EXPLAINING WITH A COST FOR THAT. ARE YOU SERIOUS? They knew that they didn't do a good job so they called me to come in again, yet they still ask me for another labor fee? I even asked why they are calling me if they have already told me that we need a new door and trying to come in again, the technician was speaking into his own flawed speech. I would never recommend them ever. Even the dispatcher was so rude. When I was trying to explain what's going on, they just said you'll get a call from technician and just hung up on me even before I answered. I warn you. Don't get services from them they will just try to rip you off.

Randy is a top notch pro and has a big heart. I was locked out of my house a week ago, and it was really late. He was extremely courteous, profession and got to me quick. That door was open within a minute and without a scratch. If you get locked out, this is the human being to call. Whatever he quotes you, just say yes, don't grumble. He's fair, he works hard and he's talented at what he does.

I was locked out of my house at night, when the deadbolt to my front door broke and I didn't have the keys to the back door with me. A locksmith responded to my call and was at my house within 10 minutes. He was very friendly and professional, and had the door open in a couple minutes. I could not have asked for better service. He turned what started out as a terrible night for me, into a pleasant experience. I will definitely recommend this company to my friends and will call again if needed!

Just a key copy but Home Despot machine didn't have the right blank. They were really quick and I noted 3 different employees being friendly with customers, and in a very natural way. Thumbs up!

These guys are awesome, they do great work and their customer service is unmatched. I HIGHLY recommend them and will bring them all my future locksmith and key business. #1 A+

Professional service! Super nice stuffs that are always eager to help! Prices are good and the amount of assitance being received is magnificent! Favorite store in oakland!

Very rude, zero customer skills, impossible to work. We're commercial customer but was impossible make any deal. We found 5 minute later a better provider for our problem for half price.

I was looking to install new security gates on a storefront, and this company wanted to charge $80 for an estimate because of the inconvenience of travelling from Oakland to San Francisco. No thank you. There are plenty of vendors who come will provide free estimates, and they are located much further away than Oakland.

Biggest waste of $120 I've ever spent. My very complicated front door lock was binding up. A nice man came to my house, man-handled my door open, sprayed $0.20 worth of grease on the mechanism, couldn't figure out what happened to cause it to bind, and left. I knew it was $60 just to walk through my door and $120 minimum, but come on. I would never feel comfortable charging someone $120 for 5 min of time and not diagnosing the problem. $60 would have been fine, since he did drive all of 3 blocks to my house.but he did absolutely nothing for me, thought he might cut a neighbor a break on charging the full $120? ! Pretty disappointed.

I locked the door with my keys inside. Called Reed Brothers. Their technician, Danny, arrived in about 15 minutes with his handy toolkit. He unlocked the door in about 5 seconds. Danny does magic. Thank you.

I ordered replacement car keys with remote over the Internet. They programmed it and cut the key. Saved me $200 from the dealer.

I've had the pleasure of having the Reed brothers come out more times than I would've liked, but each time I was treated to excellent service and an attention to detail that put my mind at ease. I'd especially like to thank Eli and Steven of whom you could tell enjoy the work they do.

These guys are great. They took the remote keyfob blank I got on Amazon for a Subaru Outback, and did the laser cut and programming for $25 and $55 respectively. I must have called over 10 dealers and locksmiths before I found them, none would take a 3rd party key, and all wanted about double what I ended up paying.

They also rekeyed a deadbolt and another lock to the same key for $15.

Service was awesome, the guys I was working with really knew their stuff and were friendly.

My grandma Victoria Conterill would like me to pass on a good review. Priscilla who took in the call was very helpful and knew exactly how to direct her. Reed brothers came out to my grandmas property to install a lock that was more secure than the one she had before and let me tell you my grandma has never felt so safe than she did before. The technician Dale who came out was very professional and knew his stuff. Once again thanks Reed brothers for making my 86yr old grandma feel safe again:)

They quickly and cheaply re-keyed a CES (Euro profile?) lock cylinder, which I guess is uncommon, because another locksmith refused to attempt it. I couldn't be happier!