Reed Brothers Security, San Leandro CA

Waited a week for an appointment just for the technician to tell me he did not have time to provide service because he was over booked.sad!

I have been using reed brothers for years and wouldnt call anyone else for my security. They truely are the best at what they do.

Reed Brothers has always been 'there' for me, whether the need is personal or connected with my church (I am a member of the Trustees Board). Railings, padlocks, keys, or whatever else is needed, this company has always been available - service is immediate and courteous.

I was locked out and decided to call these folks because they're just down the street from me. The locksmith himself was great. However the dispatcher told me that the fee would be $60 plus an additional $37 for it being a Saturday call (which seems expensive, but they're in the neighborhood so I thought I'd go with it). After about 2 whole minutes of work the locksmith informed me the total was $157. Apparently there was a minimum hourly charge, half hour minimum, which came to an additional $60. Which means the hourly charge is $120. What in the world? That's a disastrous amount of money to lose for a lot of people. I didn't appreciate not being informed adequately, and really didn't appreciate what seemed like money-grubbing add-on tactics. For 2 minutes of work (I'm not exaggerating. It was interesting how quick and rudimentary the work is. Now I know what to do in the future). I won't be using their services again.

Im a tow op manager and pronounced myself as such; I was reffered to them by a college and called to ask about a reach rod and if they had them and they advised me that only registered locksmiths are able to obtain this item, they then said sorry and hung up on me. Terrible customer service. How on earth do tow truck companies get them when they arent registered locksmiths? Would not recomend going through any company that hangs up on potential long term customers.

Complete waste of time, was on the phone for too long for them to say they could not do the job for my car

Affordable and reliable! Same day service! Plenty of techs, knowledgeable and available! Antonio was quick and Rod was awesome and accommodating to the lock i needed!