Shottenkirk Desert Lexus, Cathedral City CA

Had a appt for 15,000 mi service at Schottenkirk. Purchased our RX-350 in NorCal. However, we were to be in Rancho Mirage and decided to give Schottenkirk at try. In NorCal we were quoted $135.00-$150.00 for the 15,000 service. When we got to Schottenkirk the service advisor said the service would run us $435.00. We questioned why such a large difference.the service advisor said they were the only Lexus dealer in the desert.so basically they charge what they can get away with. We cancelled our service and most likely will never return to Schottenkirk desert Lexus. However, in all fairness.we love our 2018 RX-350 and will have it serviced when we return to NorCal.

I had a very pleasant experience today, the polite, prompt and friendly service makes me want to go back.

I just called to speak to a service advisor about a recall on my vehicle, no one answered so I called back to speak to someone for info and the sales guy was so condescending, rude and had the worst attitude just by me asking a question. Worst customer service ever that’s why I drove 2 hours to buy my Lexus from another place since my first time stopping by to look at a car the sales guy was looking at me like I was a non worthy customer and check this out I’m a good looking tall Italian/Mexican guy I can imagine how they would treat another minority and y’all know what I’m talking about I mean it’s insane how that dealership is still running.

Had a service issue and although they fixed it (one wire that was probebly chewed by a rodent 368$) they scratched my tailgate in the process. I called them right away and they said they would get back to me but they didn't. I had to call them on four different occassions with the last call to the service manager which finally resulted in a call from the service rep. They would not own up to it and told me I had to take care of it myself. Not really a honest group of people and handle customer issues very poorly. I won't be back again.