Spectrum, Palm Springs CA

The worst. Just need to pickup equipment for a new service and I've been standing outside for an hour and a half and norhing.slow, poor, customer service.

I recently used the retail arm of Spectrum by visiting the Palm Desert location. Compared to prior visits to the Palm Springs store on El Cielo where I have never seen less that 30 customers waiting, I experienced waiting with no more than 6 customers on 2 occasions.

The team in Palm Desert were very professional and courteous. All my options were explained to my satisfaction. I recommend this location enthusiastically when yiu need to visit Spectrum in person.

All registers were partitioned and fully staffed except for one. The waiting area was outside the store. An agent would periodically leave a customer to police those waiting outside from crowding the door. There were no ropes, signs or the usual footprints to instruct customers where to stand. I could see that it was challenging the agents to attend each customer and direct customer traffic at the same time. However, we all had patience. This made it flow for the whole experience and especially during a world pandemic!

I had a bad experience at the spectrum store, I went to pick up a modem since the one it was sent to me via FedEx never made it to my house, the employee did not want to listen to my problems when she finally did she kept interrumping me, finally se told me not adviced
. Me to fix my problem on my own.

Terrible I was there for an hour waiting. They wore not able to help me, there employees are really slow helping customers

Waited in line 1 hour to discuss opening a new account and not closing the current account. I got home and the current account was closed. Spent 45 minutes on the phone getting this corrected and told them I have equipment already. The next day I received a box full of equipment that I had to return.

Waited in line another hour and Ray who works at the counter had a horrible attitude and was very rude. Ray needs to not work in customer service but in the back of the store unpackaging items.
BYE RAY

I had an appointment I went in
punched in the appointment number on the screen. The system confirmed said thank you an associate will be with you momentarily go ahead and browse around the shop. I went outside to wait where everybody else was waiting.after a half an hour of waiting my name was not on the board and the guy at the counter said I didn't enter it correctly. He punched it and again I had to start all over again at the end of the line.this happened to two other people so I know it wasn't just me.not only did the system not work correctly but the guy behind the counter was rude. I guess this is one of those cable companies that really needs competition because they're terrible!

The salesperson was very helpful and was quick to get me on my way, PROBLEM was hooking all this stuff up! I ended up calling for help, Juan the technician who arrived to help was a master! Totally had control of what needed done, and explained that even if I had made my way through the hooking up, I was still short some wires to complete the hookup.

He even stuck around and let me move around in the box finding different channels and exciting.

He is a good employee of Spectrum/Charter

Instead of spending that money to remodel the store they should’ve spent that money on some employees that are competent 2 1/2 our way to exchange equipment is completely ludicrous, get it together idiots

They took care of my problem but when I arrived I got ticket number 139 and sat down and heard them call 81 a very long wait indeed oh my

Sure the wait time is a little long but customer service is good i got helped by Aaron today returning some equipment and not only dis i come out saving but also keeping the same package at a lower rate. I know what its like to work as a customer service rep and i know it gets crazy.

Props for Aaron for keeping positive this man deserves a raise

The web site says the Palm Springs office opens at 0900 hours. It actually opens at 1000 hours. Ray exchanged our cable boxes without apologizing or mention of correcting the website.even though people waited for an hour and he was made aware of that. Unable to call spectrum as the recorder says your call is being redirected to a new number but then the call ends. Poor customer service at best. Feb 8/2020

16 customers waiting. Two employees. One took his break. Been waiting 25 minutes and have to leave for another appointment. Will most likely have to leave before we get called. I didn’t think the wait could get worse than the Palm Desert office. Is TWC/Spectrum so hard up that they can’t hire?

The office in Palm Springs is under construction, but they still offer many services. There is also a Payment Kiosk where you can pay your bill. I only gave them 4-stars for lack of privacy when talking to customer service representatives. Everyone waiting in the seating area can hear your conversation.

Worse than the doctor's office waiting room.
I wish I had known you could make an appt before showing up.
I waited 40 minutes after arriving, which is consistent with previous visits.

Horrible horrible horrible experience at the Spectrum store. Only one customer service rep available and approximately 12 customers waiting in line. Drop box is closed and automated payment machine was broken. Horrible employees totally useless. And our rates increased because they are remodeling the Palm Springs location. Horrible horrible horrible!

Nice people, however, the rates are rediculous! Especially since they took most of our channels away, then raised prices.

You have to wait for over 1.5 hours. It's always like that, so the location is always understaffed.

I came in with out an appointment and left pleased in under 20 minutes. Very quick and friendly service.

I feel sorry for their employees. This company's policies are one of the worst I have ever experienced and these poor employees have to defend them. If there was another option in this area I would take my business elsewhere