Spectrum, Long Beach CA

Generally internet was good for more than two years, now it's so bad, really bad. It stops working several times a day. Everything was replaced and they cannot get it to work. Switching companies.

You guys do way more repairs on the internet services than you provide for your customers. I’m thinking about going to ATT or something because this is getting ridiculous now.

They could only have a certain amount of people in the store due to COVID-19 restrictions so the "crowd wrangler" (I think she was the manager) was walking around asking people in line if she could help in order to reduce the number of people in the store. She was able to help me and I didn't have to wait (I was #7 in line which would have been a long wait since only two of the 5 registers were open). She was very kind, professional, and helpful.

While the store was busy, I waited less than 10 mins for someone to help me. They didn't try to up sell me or change my service. The employees were helpful and nice. 10/10 go into the store rather than call spectrum. Calling spectrum is useless and they can't help you very much.

Employees here are perfect.
Product is another issue. I have had multiple cell, cable TV, and internet providers all over the US for the past 30 years. I rank Spectrum at the bottom for all 3.

Super long line outside in the morning, but steadily moved, so make sure you make an appointment.

This place is a horrible business with people that just don't care will never do business with them!

It was good until I terminated my services on September 5 2020. I was lied to that they would stop the autopay and I still got charged for services, got charged today on 09/23/2020, for services I no longer have with them. Very disappointed with the service and customer service! My Autopay days were around the 5th or 6th and not even did I get charged within the billing cycle.
Horrible! Specially in these hard times of covid. 59.99 can buy me a months worth of food.

Garden Grove store is the best. C C is the best at this store. The one on Bellflower should close. Staff not helpful at all

Another customer service you check in they wait on you and a problem out of time and they pretty much a very

Fast service. Unfortunately I had to go back a second time because the guy gave us the wrong remotes. It was really nerve-racking trying to get the system to work and then finding out. It was all because just one person was totally uninformed.

Awesome! In the morning I spent 10 minutes there to get a high-speed Internet plan. They came in the afternoon to install my router & now everything's working fine. Only flaw: I got a few calls from them to remind me of the appointment & to give me updates on the fitter's ETA. These should be text messages instead of calls, way more convenient.

Slow, slow, slow. Jesus! Spectrum is terrible all the way around & especially on pricing.go elsewhere

Horrible! Signal constantly drops. I had better internet using my old smart phone as a mobile hotspot with Metro PCS.

Worst cable company ever! We've got new equipment twice and it continues to have problems every other day. NO LIE

4/REAL SPECTRUM EXPECT'S IT'S CONSUMER'S TA PAY FULLL PRICE'S & ONLY DELIVE'R HALF ASSS SERVICE'S & THA ONLY REASON DATTT DER'S 1 IS BECAUSE N ORDER TA EXPRESSS MI "CHARLES III'S" UNSATISFIED ASSS A CONSUMER'S EXPERIENCE WITTT HAVE'N TA PAY FULLL PRICE'S 4 MINIMAL SERVICE'S DA PRICE'S WAY 2 FUCCC'N HIGH & THA SERVICE'S R BADDD!

Please go with any other company than spectrum. Speaking with any one in their customer service dept.is a complete waste of time. You'll have better luck talking to a wall.

You have to wait in line to drop off a modem. They should have a more efficient system, especially considering it's a tech company.

Hows your driving? Well you tell me? I woke up to find out you guys couldnt be closer.better tell your workers to be more careful or give them some parking training. Gosh. Those are the plates of one of your workers vehicle.

After several calls with customer care I was told I can go into a store to get service and pick up equipment. After waiting 20 min do to the lack of staff, I was informed that I couldn't get service due to a previous tenant.