The UPS Store, Berkeley CA

Except for delayed notifications of deliveries the staff is pretty efficient. The notices from Amazon are sent to my phone but aren't logged into their system until a couple of hours later. One item sent to me last Christmas was lost in their shelves because they don't log notices for items shipped using my maiden name. Yet I get mail from previous box owners.

This is amateur hour. The guy refused to give me a receipt for a package. He told me at 8: 30am that the package would be picked up within an hour. It was picked up at 5: 30pm. I would not have left it there nine hours if he had told me the truth. UPS customer service is helpless. I had to explain to someone with limited understanding of English that a package can't get from Berkeley, CA to Madison, WI overnight unless someone gets it to an airport, and that there is no airport in Berkeley.etc, etc. Hard to believe. Their tracking system is of little use. It gives incorrect information that contradicts what the person on the telephone is seeing on their internal system so you are immediately in the midst of a hard-to-unravel "I said, you said" situation. What a pain.

Today was my first time at this post office. The staff were attentive and friendly, and they helped me fill out the delivery form. I like how they made it clear that I could track the status of my package with the tracking number sent to my email.