UPS Customer Center, Van Nuys CA

I got an email update saying they tried to deliver. I have a camera on all day and no one came to my door. I called customer service and they said they would have someone call me right away. No one has. I called the next day and they said it was on hold and I could pick up. I drive in rush hour to get it, it is medication I need, and when I get there, they have different hours and were closed. No communication with the customer at all!

UPS drivers are horrible. They didn't bother to go up and leave my package in front of the door. They only posted an invoice due to their laziness and undispliness. Should consider more professional, helpful, and emthatic people. Worst service!

Was a little frustrating. They close at 2pm, no posting anywhere, until you get there and realize its closed!

Over the course of the last few months, May-August, I’ve had my packages; reported delivered but never arrived (saying delivered to my door which is impossible because I have a security gate, last time I checked people don’t jump a 5 foot gate and walk 10 yards to put something on your door) with no picture to show that is what occurred, had my packages completely ransacked, opened, then shoved back in the box with items missing, once they didn’t even try to put the tape back properly so obviously opened, my Disney fragile packages were ALL dented even Disney tissue not in the box. But today, today took the cake; saw a UPS truck backed up to a Penske truck, when I drove past the back doors were being pulled down on both trucks, then the men both got in their prospective trucks and drove off in opposite directions! WTH! Do not waste your money on UPS if Van Nuys is your hub, you’re just going to get ripped off. And right now everyone has horrible customer service because of the pandemic, no one answers any phones, claims go unanswered (believe me it’s been a month since I filed my claim with pictures and no efforts made to reconcile my losses) stick to USPS, at least they are still trustworthy even if it might take longer.

Ordered a barbell, however the packaged wasn’t released because it was “damaged” during transit. (Hard to believe a barbell would get damaged, but ok.)
Replacement barbell was shipped, said it was out for delivery twice, and kept getting delayed. Decided to do in store pickup, and the employee said that the package went “missing. ” Supposedly, it was out for delivery. Called customer service and was told, “not sure why the facility said that to you, it doesn’t show that it was scanned out for delivery. ”
Not only was this such a waste of time, but the customer service is awful. Package either gets “damaged” or goes “missing. ” Something is definitely not wrong with this site.

I agree. UPS drivers have stolen two shipments before they have been delivered to my home. UPS is totally unhelpful. Do not do business with them if you can choose any other shipper.

They close at 6: 00pm but reopen at 6: 30p-8p. It's a bit confusing but it's so people picking up the same day a delivery attempt was made can allow the driver to get back. Be patient with them, they deal with millions of people and packages.

Don’t expect these people to do their job, they have all types of excuses they’re allowed to use like “receiver requested to have their package put on hold”. What? Does that sound like anything anyone would want to do? Terrible service, I’ll go out of my way to not use their services any more

The Regular Driver for my location / Sherman Oaks -91423 brings a terrible rep to UPS. After confirming the time, No notice was left behind to say that there was an attempt to deliver my package by the driver. THIS GUY IS WORST DELIVERY DRIVER- RUDE, SLOW, ETC, ETC. If I could give them 0 stars I would.

Seriously, just shut this place down! I had to file a complaint against the employees working here. I was asked for more details and I sent the details. Not sure what happened. This location brings a terrible rep to UPS.

Super easy to ship stuff out from this location. The guys are always helpful, fast transactions, no long lines, lots of parking.

I went to get a package that was not delivered to my place I was able to get it within minutes. Staff are so nice Nd friendly. Love it

This is a nice UPS customer service center. At least 3 employees are at the counters waiting for customers to come in. They work pretty fast & are frindly & polite. Professional as well. I've picked up 1 or 2 packages from here & ID is needed and even another form of verfication might be needed if your ID address doesn't match the shipping to address of the package. The parking is pretty big & I've never seen it full.

I ordered medals for students at my school. UPS sat with the package for 10 days and would not re-deliver it. I called them on 3 different days to re-deliver the package. They would always defer and say the package will be delivered the next day. It was not. I had to personally pick them up to not let my students down. This is ridiculous and I have no recourse for it.

More excuses lies and misinformation than Donald Trump. Use Postal Service, this hub for UPS is worthless. Customer service lies and contradicts what other agents say. I'd gladly pay more and buy products locally to avoid UPS.

I kept waiting for a driver helper position. I noticed that the facade has some damage. Also, there was pollution in the facility. Update to finishing my seasonal position: I didn’t receive adequate hours and will probably not return.

Going to pick up a package for the 4th Time here. UPS notifications on delivery status sucks waiting all day on Friday to not get a package 1 of 2 packages made it, but I ended up waiting for the other for 5 hours. Then got a email at 715 pm the package didn’t get delivered. When using PayPal and eBay many times before? Then to find out I can’t pick it up on Saturday. I have to wait for Monday. I told her people have jobs, and they should be open on Saturday. I’m not going to waste another day waiting for a package. Hatefully I’m going again to that dump at 8am to get my package. UPS can learn from the post office and Amazon, and do a lot better. Update 2018 from 1 Star to 2 stars. I found out they are open on Saturday, and they can redeliver a package on Saturdays as well. The ‘phone representative ‘ I guess didn’t know this?

We want to compliment our dear, wonderful UPS driver of many years, Scott Pedrick. He always goes beyond the call of duty. He just saved us a long trip to the Van Nuys DEPOT by overriding the system and making a second delivery attempt. We really needed the package for a TV commercial we are shooting tomorrow. We were so stressed out about receiving the product samples and thanks to Scott, can rest much easier. HE DESERVES A RAISE! Please forward this to his supervisor.

Jeffery Goddard — with Laura Tu Goddard.

I been home since 5: 30pm waiting for my package. No notice was left behind to say that there was an attempt to deliver my package. I been waiting all day for my package only to know for a fact that an attempt was not made to deliver my package. At 6: 20 I was outside and when I refreshed my phone it said an attempt was made! How could I possibly not seen a huge ups truck? This is beyond upsetting and something needs to be done.

These guys are tremendous. I had to collect a package before catching a flight out of town. They tracked it down and pulled it off the truck just before it left the depot. Made my day!