UPS Freight, San Leandro CA

Would give 0 stars if I could! I've been waiting for my package for 8 days after it was due for delivery! Their excuses for not delivering have ranged from "we don't know why" to "we didn't know the truck couldn't fit into the storage unit so we have to bring it back and put it on a smaller truck. " I was told a slew of misinformation by people like Lisa, RoseMary, and Karen! No accountability or professional courtesy from adults that should know better. STAY AWAY AT ALL COSTS!

I have a shipment waiting for a will call there.
They do not answer the phone with their will call hours.

They will CHEAT you. Do NOT use them.

We shipped a show display to & from Las Vegas. UPS Freight damaged my fiberglass or plastic crate by running fork lift blades through it.

I went to the desk to pick it up. I was forced to sign a waiver saying I had inspected the crate. I had not. Then I had to drive my vehicle a city block from the desk where I signed to the dock runway to have the crate delivered to me.

I was ignored. I walked around looking for help. Finally someone asked me what I needed. He brought my crate to me. I noticed the holes in the crate. It appeared to me that there would be substantial internal damage which means emptying & accounting for everything. I said to him that I would check it at home. He said nothing. I SIGNED NOTHING AFTER I LEFT THE INSIDE DESK 1 BLOCK AWAY. NOTHING WAS PRESENTED TO ME TO SIGN. The man delivering the crate did not ask me to sign after seeing it or after receiving it.

It turned out that while the crate was damaged, the contents of my crate were not damaged. I had no way to know that until it was fully unpacked.

I put in a claim. 1 month later nothing. They told me that claims take 4-6 weeks.

2 months later, after I complain, they reject my claim. Reason: I did what I was told: to sign the disclaimer before seeing my property. Reason: I waited more than 5 days to put in a claim.

I was going through medical issues. It takes time to sort the contents. I presumed that I would have 30 days to review the contents for damage. Especially when they take 2 months to consider it.

This is a fraudulent business. Do not believe or trust them.