Verizon, Pleasant Hill CA

Stood In line for an hour with 8 other customers store never opened headquarters did not know ANYTHING!

Made an appointment for my parents. No one's even here. The door is locked, and the shutters are down.

We even got a reminder for the appointment.

No alert that they were going to be closed.
No sign on the door explaining why they didn't open today either. Pretty unprofessional.
Best guess is maybe the store worker didn't show up or had an emergency last minute. Hope they're not sick.

Staff is NOT helpful. Rude and not interested in being friendly or hovering good customer service.

Terrible service. This people don't care about safety no mask, no protectiontion.
Schedule says they open, before you step in to their threshold they coming out with no mask and yelling at your face that they are closed.
Thanks God I had a mask.

Signed up for a prepaid Verizon plan. Purpose: try it out to see if service is any better than tmobile in my area. First, one sales person in Pleasant Hill, CA, presented me with a $70 plan and told me that the plan only covered limited data. Then I called Verizon - phone system designed to discourage live person contact - I was told that a $50 plan would give me access to unlimited data. Got signed up. Used the service for the duration of the contract and found it to be not much better than tmobile. Called Verizon to have my number ported back to tmobile. Was told that my plan had ended and I needed to reactivate the account in order to port out. So, another $50 down the pipe to be able port out. I called Verizon again with much difficulty hoping to find another agent for help. This time I was told that I could pay $30 to reactivate. Prior to this called the sales center in Pleasant Hill and was told that they could not help me. I asked to speak to the supervisor. The person answering the phone said he was the floor manager. I asked to speak to his boss. Someone else came on and told me because he was not involved in signing me up and that he wasn’t sure about the verbal exchange that had taken place between me and the sales agent at the time of singing he could not help me. He suggested I call Verizon corporate customer service and see if they would grant me a 24 hour grace period. Called back and was sent into their automated system not able to connect with a live agent. Gave up!

I waited 50 min and then had to ask for assistance for tech support and was told "OH WE DID NOT KNOW YOU STILL NEEDED ASSISTANCE". I always get excellent customer service from this Verizon store

Saw to my needs immediately without reservation. And I felt completed satisfied with my purchase.

Staff is unhelpful and rude. Every time I have been in this store they have not helped me and I've had to drive to another location because their customer service and ability to help is garbage.

The staff is very pleasant and patient. No matter how many times I need help they are always helpful. I always learn something new about my phone.

This review is only about the Pleasant Hill store. I use Verizon for my cell service and for the most part have no complaints about their product.

Scheduled a 4pm appointment online to order the Samsung 9s as well as discuss plan changes. Arrived about 5 minutes early and was asked for my name and my appointment time then asked to take a seat. The store was entirely empty save one person at the counter and two people who were practically asleep against the far wall and who had clearly been waiting awhile.

There were three female employees having a conversation behind the counter, one woman helping the single customer, and one man who appeared to be busy but didn't have a client. This entire picture was then frozen for approximately 20 minutes. No one else was helped and no new customers arrived. In fact the employees barely moved. We all just sat there with nothing happening. It was absurd and so striking with the staff doing nothing that I took pictures of the empty store. My appointment time of 4pm was a joke. It was totally ignored.

This isn't my first complaint about the Pleasant Hill store but it is certainly my last. I've had problems with them before but this was ridiculous. No one in that store gave the slightest indication they were going to help either me or the other two people asleep against the wall in anything less than an hour or two.

Told there was a 20-25 minute wait. Breen here over an hour now and still no service. I've watched other people walk in after me, get helped and leave and still nothing. There are only about 6 other customers in the store at any one time, not exactly slammed but still nothing.

Not the first time here either. Service has alwaus been mediocre at best

Don't come here

Take your hard earned money elsewhere

Seriously

Run

Overcharging for phones, sales said they were "hidden charges" on top of retail price (use your own judgement on this). The hard copy receipt and the online receipt were different, reporting different amounts, so Verizon customer service was useless to help with this, they could only see the online receipt and ignored the hard copy bill. Make sure to review the break-down of the charges before paying but if you can, it is best to AVOID THIS STORE.

They were extremely unhelpful and told me I had to wait an hour to pay my bill after I stood in line. They originally told me to use the kiosk which by the way doesn't give change the main reason I had an issue

They don't know what they are doing. Long long long waiting line. Not very attentive. I'm sorry that I bought a phone from here. They made mistakes on my bill too, so I had to revisit.

I have had nothing but great service at this store for many years! They are more than helpful whenever you have a problem with your phone or service. I live in Concord and would not go to any other VeriZon stores like in the mall etc. This is my go to go VeriZon store.

I've had other services Verizon is the best thank you

Every store I go to

I have a good experience to excellence thank you

My experience with this particular Verizon store was wonderful! The workers were willing to help in whatever way possible and went above and beyond to help me with my phone issues. Sebastian, Sean, and Krystin were the amazing workers who were able to facilitate my switching to Verizon, I would recommend this store to whoever is having issues with their Verizon phone.

Worst service. Workers are horrible. They always say "we can't do anything here. You need to call customer service. " I really don't know what is their job, maybe just phone seller.

Great service, Chris helped me make sure I qualified for the promotion I wanted and even left his break early to come out and help me when I came back the next day to finalize my choice. Soberly getting my next phone here too.

I came in to pay off some devices and they failed to inform me that I would lose about $750 in promotional credit if I did. I am now going through the painful process of trying to reclaim all that and I have been on the phone with VZ customer service for hours and counting. When I called the store back they were completely cavalier about it.denying that they knew it would happen and then implying that even if they did they would just allow future customers to proceed in similar circumstances. His words were along the lines of "we're not going to stop someone from paying off their phone if they insist on it". Who would insist on it if they knew they were going to lose hundreds of dollars? And of course he offered no apologies. Good news is that I was in and out fast.bad news is that the time I've invested with their customer service has more than outweighed that.