Medics USA - Primary and Walk-In Care, Washington DC

Terrible they sit me in the waiting room for more than 1 hour for see the doctor.
So the appointment is not work

Never go here. It has taken over 2 weeks just to get a prescription for some ear drops.
If I had a heart condition that required prescription medication I’d be dead by now due to the incompetence of staff. How embarrassing it would be to go to university get your doctorate and work in a facility like this. Embarrassing and extremely useless. I’d like to give a 0

If I could put no stars I would, this place was horrible. My God! Please get a new staff or something. The scale was broke and the lady gonna ask me what’s my height and weight… really? Not to mention the AWFUL WAIT! This is place is GHETTO do not come here! If it wasn’t for the Army sending me here, I wouldn’t came! Unbelievable!

Came in with my sibling to get an emergency refill for their medication. Upon finding out that they couldn't help us because no doctor was there, only a nurse, they started having a panic attack. I knew we needed to go to an ER, so I told the person helping us to call for an ambulance. He came back in the room several times trying to talk to us and I asked if he had called for an ambulance and he had not, several minutes later. I ended up needing to call 911 myself. Incredibly incompetent. Absolutely would never go back.

It is awful urgent care. I had an appointment to see the doctor and I arrived 10 minutes earlier. The place is not crowded at all as you can see in the picture but I need to wait for ever to see the doctor and put me in the patient’s room for ever. OMG I will never ever go back to this place anymore.

I will never go back to this place. They are extremely unprofessional, incompetent folks. The doctor was great and he didn't take long to see me but upon waiting to get my blood work done and to have my medication called in because it was my first visit. I had to wait a whole hour just to get blood work done. I had to go in the hallway to find out what was going on and why no one came to draw my blood or even attempt to check me out. Their attitude was very rude and lack of care and they didn't even know what was going on. In my opinion I feel the whole staff needs to be replaced with folks that care and have compassion and knowledge of their skills. My advice. Go here at your own risk. Reading these reviews I see I'm not the only one that feels this place is full of incompetent staff.

Apart from being remarkably rude in general, and for of course long wait times, Medics USA had two other things going against it. First, they failed to process the insurance claim correctly which caused problems. Second, the physician made pretty disparaging remarks about minority populations which was a bit shocking.

In general both doctors I saw had horrible bedside manner, but being casually racist is beyond the pale. I would highly recommend that you go anywhere else.

I have been going here for a few years as my PCP. Very satisfied. Members of my family have come here at times also and have always been treated well. Dr. Rashid and his staff are excellent.

Really awful experience here, believe the other reviews. I scheduled an appointment for 1: 30 at 1, and was told I could come in immediately. When I got there the wait was 1 hour! The front desk told me it would only take 30 minutes, which was a blatant lie because the receptionist in the back said it would be more like an hour! I currently have Covid and desperately needed a prescription, to which the doctor sarcastically told me that I should go to the ER and get monoclodial antibodies! It was really incredibly rude and an awful experience. I really recommend skipping this place and going literally anywhere else. Why would they tell me to come in if they then clearly were overbooked? Especially when I knew I had Covid and told them this and they said there they couldn’t help me! Really awful experience. And they were incredibly aggressive about it too and told me I wasn’t wanted when I was just following their instructions!

Only 1 Doctor to service the entire practice! No parking had to park in a TOW ZONE! Was told it would be an hour. And hour and a half later I have still yet to be seen.

Horrible customer service. Office had some homeless dude screening on the phone. Unorganized and unprofessional. Refused to print my copy of the medical examination because “it’s more than two pages”. Never go here

If you need urgent care, don't go here. You will be given a "90 minute wait" that will turn into "maybe someday" after two hours.

The make it incredibly difficult to get a prescription refill and have not been accommodating during the pandemic. I have asthma and have needed refills for my asthma medication. During the height of the pandemic, before vaccinations, they expected me to make an appointment for a refill. I was in the office 6 months ago and the doctor wrote me a prescription with zero refills. I now need a refill and they won’t give me one unless I come in for a full physical.

The worst place I have ever experienced. The nurse Jambal was absolutely insensitive to my situation and the doctor completely shrugged at everything I said. Completely unprofessional and horrible environment. Do not go here, they’re better places in DC.

Urgent care, no frills! I got seen when nobody else would take my appointment. Doctor listened and helped me with get diagnosed. Called my insurance beforehand so I didn't have any issues.

I have been taking the same anti-depressant for years. If I don’t take it I become suicidal. Last month I lost my job and my health insurance. I just wanted my prescription refilled but they forced me to come in for a visit (although I had nothing new to report) and charged me $130 (not including what I will have to pay at the pharmacy). Since I don’t want to kill myself because of my daughter I had no choice but to pay them.

I went there for my physical exam. The FNP Erdenesuren, Jambal wasn't on a mood for patients that day. She came to the room and was looking on the computer. I asked her if she can change her gloves before start with my exam because she was using the computer. She got upset. She didn't ask me about my prescription or previous medication. She sent me to the front desk for check out without give me a referral for some specialist I asked her. Very

My appointment was scheduled for 10: 15, I arrived at 10: 10 and by 10: 55 I still had yet to be seen by a doctor. There were zero others in the waiting room while I was there. This is a regular occurrence here, I would go somewhere where the staff respects your time.

I regretfully have been here twice. Front desk personnel is rude, unfriendly, and unhelpful. Way too many people standing around waiting. And the both doctors I've seen had zero social skills.

Both were uncomfortable experiences and I can't wait to never go back.

I brought my friend to the R St NW location for a few stitches to her forehead after a fall. The front desk service staff were very helpful and friendly. We were walk-ins without an appointment and only had to wait 45 minutes.

However, I don’t feel confident that my friend received the best care. Based on a form we filled out, they said she probably had a mild concussion. But they didn’t check her pupil dilation. They also didn’t ask follow-up questions or check her head for injuries to her scalp or facial bones.

My friend got three stitches but was not given any instructions for wound care until we specifically asked for them. The PA who did the stitches told us that we shouldn’t get the wound wet or apply Neosporin for 2 days. After the PA left and the nurse came back, the first thing the nurse did was swab the wound with water, and then recommend that we use Neosporin. It shook our confidence to be given opposite instructions by two different medical staff.

I was also a little concerned about the hygienic standards. The office was clean but the PA and nurse both wore gloves and touched many surfaces in the office, even the door knob, and didn’t change the gloves before treating her.

Overall, I expected a higher quality of care and clearer communication. In the future, I would try a different clinic rather than go back to this one.