Ace Pick A Part - U PULL IT, Jacksonville FL

Only went once to get a new dash for my 05 Monte Carlo because mine cracked. Found a perfect one as well as other odds and ends I needed. Definitely worth it if they have the car you need and it isn't already gutted.

AVOID THIS PLACE! Save your time, energy and money and go to GO PULL IT! Genuine bait and switch, poorly trained employees, bad customer service. I've lived in Jax as long as Ace has been in business and in Jax most people who are into cars in anyway, know that ace pick a part are crooks. But I went there anyways, I wish I had listened to the rest of Jax, I gave them a chance and they have screwed me. Everyone is always arguing with them on their poor business practices, nothing seems to change. I guess they don't get it? In all these reviews i have read, I have seen an example of everyone of these scenarios. Everyone of them the owner apologizes, and tells you what you want to hear but doesn't offer to fix the situation in your favor, poor customer service. He is apologizing because this is a public review and will reflect his reputation, so he tells you just enough to shut you up without actually fixing the situation. I gave them a chance today to correct their error and honor their prices and policies and they failed miserably. They stole almost $50 from me today before I wrote this review, because of their screw up. I asked for store credit "opps we cant because the parts arent marked, oh and by the way, we should have charged you more, because we dont sell our parts individually, we are a pick a part junkyard but you have to buy the whole assembly for one of those parts that are on it". The owner has been known to body search you before you leave its like being in prison. Only reason people go here is because of the selection. I dont usually write reviews, because i trust the business to fix the issue, but that is far from what happened today. I would of done more business with them if they weren't corrupt and made it right. I guess your customers money is more important than your customers business. And no response from the owner confirms guilt.

Lots of pieces on the cars and things I could add onto my truck that would work well for it but if prices change once you get back to the counter that’s what throws me off

The lot it’s self isn’t bad, it’s the staff. They don’t explain rules, their staff tells you that you can tie stuff up as long as it’s within the junk yard and then when you go to “carry”it out they want you to dead lift and kill your back to prove a point without the ties they told you could have.

Another friend did the deadlift and carried the bulk of items across the line.

It was then time to carry the rest of the items. The owner told me to “dump the bag of bolts in the seat “ that was to be carried by the person who was actually buying the parts. When I got upset about possibly losing his job bolts he proceeded to lie and say he didn’t say it. Then he proceeded to mock me and call ME a liar in front of numerous patrons saying I said they were my parts.

He then tried to tell all of us that we couldn’t buy anything and tried to refuse us service for our items and what was already carried.

When I told him I was contacting news for jax and wanting his name, he walked away and requested I leave the property.

Now, as a human being, I have never in my life ever been treated this way by a business. I was there to help pull parts for a friend. None of the parts were mine.

When he realized just how badly he handled this situation, he told the men I was with he would sell them the parts another time. I refused that as an answer and so did they.

They got their parts with me leaving the property but I will go to other yards and recommend them over ace every time from now on.

A happy person tells 7 people.an angry one tells everyone. I have never ever been treated this poorly. Ever.

(Yet people have suitcases and 2 people lifts and that’s allowed for others, but not us? , yeah “ clear, concise rules ace has for the last 10 Years. ” my foot.

This place isn't very good. I got a crappy side mirror for a total of $26 when I could have just ordered it online for the same price or cheaper (it would be new as well). Would've been less work too. Not friendly in any way, or helpful. I'm sure there are better options.

Do not go to this junkyard. They charge you to enter when most junkyards are free. They told me one price for a part and even wrote it on a piece of paper. When I took it off and brought it to them, they raised the price they told me and merely apologized "for the misunderstanding". Their prices are even high to begin with and now they're going back on their word (and written price). So I didn't get the part that I needed, paid an entrance fee, got dirty for taking off the part, and wasted all that time. Now I just buy online. It's cheaper, friendlier, easier, and have charge back rights should something be misrepresented. This place will never, ever see me again.

I trusted these idiots and wrote a review based on my previous experiences. However, today when I tried to get two rims, I had the worst experience. 3 hours wasted and I didn’t buy anything. Their tire removers wouldn’t work, all rusty and old. I could’ve taken them with the tires but they want 25$ for a bald tire. No more ace for me.

Long time customer. Made trip there after checking inventory. Paid $3 admission only to find out vehicle wasn't there. No refund. WARRANTY WARNING - They claim a warranty is free on receipt. However, if you have to return a bad part, not only do you NOT get your money back, you get a store credit receipt good for 1 year but you CANNOT use it on 1/2 price days in effect charging you 50% of your store credit which is YOUR money. This should be illegal since they claim on receipt the warranty is free. I will never buy anything from this GREEDY yard that may need a warranty again. I suggest going to their competitor GO PULL IT

Throw away your ID's, you're not going to need it. They treat you here like numbers. It does not seem like there is a customer appreciation. I felt like a prisoner going in and a prisoner coming out. However, they have huge selections. So, I'll just ignore the attitudes and focus on my parts.

You have to by a warranty on a part that is wrong.when you ask for a tail light for a 1999 Nissan quest, thay hand you a list of cars, it shows one 1997 quest, you get the tail lights, when you get them home there wrong.you go back a week latter thay wont exchange them, because you did not get a warranty, i throught the warranty was for something not working, not what thay gave you the wrong info changes I will not go back or recommend this place too any one

It is a rare occasion for me to leave a 1 star review. Unfortunately, the up charge tactics and poor customer service that plague this place warrant one. I have visited Ace Pick A Part on many occasions over the past decade. Over time, I saw many people walk away from it in anger. Today, I joined this enormous club. Sure, their prices are not commensurate with the quality of their yard and, if you can wait, Amazon and ebay are much better resources. Often times you can buy new parts from the internet for not much more than you can buy used ones from Ace. Yet, that's not the reason so many hate this place. Their business model is based on extracting up charges in the form of core charges. Having dealt with LKQ and Go Auto in a professional capacity for 10+ years, I know rebuidlable parts are the only parts real yards charge cores on. Who charges a core on a Window switch? Ace. Who charges a core on wheels? Ace. Who charges a core on a rubber hose? Ace. Ace bets on customers not returning their cores and thus Ace's "prices" are not their true prices. Attempt to return your core, like I and many others have found out, and there will almost always be some reason to send you away, core still in your hand. They will let you stand in a long line with your cart full of wheels and tires you've just lugged from across the parking lot in 95 degree Florida heat, just to tell you wheel cores must have tires removed, regardless of the fact you bought wheels with tires on them and were charged a higher core than when you bought wheels alone. Of course, they won't tell you this even if you've asked twice about where to return the cores and how. Of course they have no signs indicating their arcane requirements. No they just have a pile of "cores" with tires mounted standing as a pyramid of contradiction to what they'll tell you with a straight face. Even so, there you will stand, core in hand. Fortunately, I have never seen them successfully thwart a customer's attempt to return a body panel core. You might get lucky there.

Great place for replacement parts, the price seams fair. One thing that would make it better is to put a shaded rest area in the middle of the lot, with some portable restrooms a water fountain or drink machine. The longer someone stays the more they may find in the yard.

Honestly and truthfully the WORST junkyard I have ever been to. This place is an absolute joke as well as their staff it's 2017, why isn't no star an option. I live 35 minutes away to drive to this trash drive. It's pouring raining and windy. I basically wasted my Saturday dealing with these people and to be honest, they can keep their money. I won't be spending min here. Now I know why people don't support small businesses. People like them who REFUSE to work with your situation is a waste of time. Don't make my mistake. Avoid Ace-pick-a-joke at all cost and spend your money where they might actually appreciate your service.

This place is very community oriented and the folks who work here are pleasant and professional.

The employees here can be downright rude and the prices seems to creep up every time I go back.

They do not update their site regularly, searched for a 940 Volvo they had on their site with the row location, but when I arrived that row of cars was empty. I feel if you clear out cars in your lot you should update the cars you have on site.

Use to like them but their website went down. Called and they informed me that I needed to fix it. How stupid. Im not hacking a website to fix their issues. Ill just take my business elsewheres.

Website not active. Phone experience horrible. Employee doesn't listen, she talks over you and insist no one will pick up the phone to verify if they have a particular car on the lot. She indicated it will just keep ringing back ro her. What kind of business refuses to help the customers they depend on? So disappointed!

Good selection of vehicles. But. Hamster cage fencing. Security gates. Handling fee attached if you use a credit card? You already charge on average more than any other yard in the southeast.
It's 2017 lower your prices or drop the car handling fee and get more business.
Your competition go pull it and lkq are taking your customers by providing better Customer Service.

Company schedules vechicle pick up and never shows.claiming they call and of course they don't, so if you value your time I highly recommend finding a different company