America's Best Contacts & Eyeglasses, Kendall FL

I had a couple of bad experiences my 2 previous times getting glasses, so I was hesitant when a friend recommended this optometrist. I am glad to say this was the best experience I have ever had buying anything. From the beginning the young gentleman, Mario Bode the OD tech, was able to answer all my questions and made me feel at home. Then the optometrist, Dr. Lodono, was able to correctly identify my problem and diagnosed me with eye allergies and provided me with the right medicine to get the relief I was looking for for months. Finally I sat with Neyade the manager to chose the right glasses for me. The attention and care she had with me was out of this world. That type of customer service does not exist anymore. From beginning to end the customer service was stellar, I will be recommending them to everyone I know.

I have been coming here for a few years now, had a small discrepancy with their Military Discount but the manager and area manager were quick to fix the issue. Yasebel was great teaching my son how to put on his contacts, thank you for everything.

EN: Excellent attention, very professional, I was very happy with the attention of all the people from the reception until I left the store, (at all times there was bio-security control) I just did my eye exam and in the end it was a good price, 100% recommended, greetings.

ES: Excelente atención muy profesionales, quede muy contento con la atención de todas las personas desde la recepción hasta mi salida del local, (en todo momento hubo control de bio-seguridad) solo hice mi examen de la vista y al final resulto a buen precio, 100% recomendados, saludos

This establishment is clearly poorly ran. I set up an appointment for my husband and I. No where did it specify that I had to be 15 minutes earlier to my appointment. Which I find ironic due to the fact that I’ve been here a countless amount times and have had me wait almost 30 minutes to go in. Suddenly we have to be 15 minutes earlier to our appointments? What do you need me here for 15 minutes before.if you’re worried about washing hands and taking temperatures that shouldn’t take more than 3 minutes. Not only are you loosing business from me but as well as my family as I’m no longer going to take my eye care to this establishment. Daisy was the one that said she couldn’t do both of our appointments that she would only be able to do one appointment. I’ve recommended a numerous amount of people that I know to go here for eye care and starting now I’ll no longer recommend anyone here.

Dr. Londono was just wonderful. She was so knowledgeable and explained things very well. She was also friendly and professional. Amanda, the sales associate, was very patient and helpful. The receptionist and pre eye exam assistant were nice too but I don’t remember their names. This location (town and country) was way better than the one in cutler bay!

This America’s Best (Mills Dr) is America’s Worst. It has horrendous customer service issues. Reviewers agree.

In all fairness, after the horrible experience I had, Manager Neyade (?) ended up helping me (when I finally asked for a manager), and she gave me a full refund on the glasses. She was SUPER nice and I really appreciate her help.

I took my elderly mom here for distance glasses. Everything was great until after I paid. Once you pay, there is NO more customer service. We went to get the glasses. Per COVID regulations, our temperatures were taken and we were sent to the girl who works the front desk; she never spoke to us, never acknowledged us, nothing. Eventually, she came over and asked our name. She put my mom’s glasses on the counter (she cleaned them first), and went back and sat down. It was shocking how she didn’t even say hello to us or see if the glasses were correct or if they fit properly. The sunglasses were wrong (they were graduated and we didn’t order that). So, we had to call her back and tell her. She took them from us and went somewhere, then came back and sat down at her desk. NEVER said, I’m sorry – just a minute – I’ll get someone to help you. Nothing. Then, a very nice young man came over and he knew the glasses were wrong based on our order, so he said they would be fixed and they’d call when they were ready. We left, stunned at how we were treated.

After waiting over a week for the redo with no call, I called them. A snarky woman answered the phone and immediately said, “please hold. ” Problem is, she never came back on the line. I began my call at 9: 55 am. Waited, waited, waited on hold, then called back. “Please hold” again. Never came back on the line. I called back 5 times (I’m persistent) and was repeatedly put on hold! I called again and asked for a supervisor but was told she was busy. Now, I didn’t even want the sunglasses, or the regular ones – I wanted a refund because: 1) the regular glasses were wrong in 1 lens and needed to be redone; 2) I never received the sunglasses. I was SO over American’s Worst, and a refund was my best option. These calls took me more than half an hour (I gave up at 10: 30 am), so I finally hung up and decided to go the next day for a refund. At some point during the next hour or so, the supervisor (Neyade) did call me back and left a message that was very pleasant asking me to call her back. Problem with that was, it was the same number I had called earlier and I wasn’t interested in being put on hold again. I did not call her back.

I went the next day and received a full refund (with a little gentle arguing with the manager). And, by the way, when I went the next day, the sunglasses were ready, yet I had never received a call to come get them.
That all being said, our initial experience in going there was pleasant: 1) the Dr. (Dr Luis Pluas, O. D,) was exemplary. He was kind and patient with my mom. 2) The guy who you order glasses from – he, too, was very nice, polite and patient while my mother picked glasses. 3) I appreciate the COVID precautions – they take your temp, and only allow a few people in at a time, and the place seems clean. Also, after you handle the sample glasses, you put them in a separate box to be cleaned. Unfortunately, these positives couldn’t get me to go here again. I gave the 2 stars only because of the initial visit and the manager – otherwise it would have been zero.

If anyone in a managerial position reads these reviews – PAY ATTENTION to them. They all say the same thing – NO CUSTOMER SERVICE. If more than a few people say that, WHY don’t you fix it? A lot the reviewers agree, the Drs.and the eyeglass people are nice, but once they take your money, they are done with you! While we were very happy with the initial exam and buying the glasses, when we went back we were treated like yesterday’s trash. Seriously, management, read the reviews.

Worst experience ever in getting glasses. They gave me the wrong prescription in my glasses. Went back three times and told them the glasses are not right. Last time I went in they said I was out of the three month warranty and I had to pay for new lens, when it was their mistake. I will never go back.

A few days ago I took my mom to do a vision exam. As soon as she arrived at the front desk the girls said good morning and welcome. Miss Melissa helped my mother fill out her personal information and Mrs. Susan helped her to get her vision insurance, then they took her to do the pre-test and then Dr. Pluas saw her, and then Mrs. Eliete helped her choose her glasses she does not speak English and she felt very good because everyone helped her a lot, I feel very happy that my mother has had such good service

FIRST REVIEW: The experience was ok. I have been wearing contacts/glasses for 20 years so I have seen a fair amount of doctors in optometry. The reason for my 2-star review is due to the poor quality of service provided by the technician. There’s no question that he was able to perform his duties. He greatly lacked the care and sensitivity to be expected of someone in the medical field. While my vision is high and I have become used to it, does not mean that I am not affected when someone refers to it as, “WOW, that’s a high prescription man. Can you even see right now? ” While sitting there waiting for the doctor to see me, I noticed that this location, and perhaps other America’s Best, are run similar to a factory.

If the technician were more careful with his word selection, the review would be much higher. Take more time to make the customers experience a pleasant one, pay attention to your customers not your coworkers, and treat customers professionally.

I mentioned my experience to the doctor and she said it was best that I leave a review.

UPDATE to FIRST REVIEW: Received a call from the Manager at this location who extended her apologies for the situation. She mentioned that she has spoke with the associate and plans to incorporate more training for him. Additionally, she assured me that she would make it up on my next visit. 3 stars.

Great customer service! My daughter broke her glasses a few days before school started and they went out of their way to make sure it was fixed on time. My daughter and I are very grateful

America's Best Kendall took excellent care of my son, he received his eyeglasses quickly, and they were also very good about providing me with his prescription.

With each experience that I have at this location, I'm more and more convinced that this is the best America's best location there is. Alyssa and her staff are AMAZING! Thank you for all your help.

Zero stars if I could the doctor is great but the staff is ridiculous. Wveey time I come here i wait for over an hour and they took my folder out of line and 0ut it back in the wrong place with no care of appointment times. There are people who had later appointments that went in first. Disorganized to the fullest

Very disappointed with this place. They lack people to explain the services and pricing of what they are doing.
They usually close before the time that shows on the door. If you asking questions the just ignore you. When I went to pick up my glasses they helped other people that clearly got there after me.
Doctor is good but seams to be on a hurry all the time so they rush you on the exam.
I can definitely say that you can find a better place to go to.

This location's staff is extremely unprofessional. I wouldn't recommend this place to my enemies in all honesty. They love to lie about waiting times regarding frame delivery and I feel like the optometrist is highly unqualified for the job. I don't usually even bother to leave reviews anywhere so imagine how upset I have to be to go out of my way to make sure people are aware.

Appointments are useless and mean nothing in this place. Go ahead and make an appointment you will still have to wait and hour and half to two hours. Someone should really explain to this office what an APPOINTMENT means

The General Manager Neyada and her assistant miss Amanda they are a very Customer Oriented person. Very knowledgeable and detail. Knowledge is Power. Sames as Dra. Magdalena.

Thanks to all of you.
Best regards,

Angel A Detres

I didn't even have to walk into the store to experience the inclination of the representative I spoke to on the phone. I made an appointment and all I was trying to do was verify my insurance; TWO of my family members just went to the same place, and did exactly what I was trying to do, which was renew a prescription. Not only did she patronize me by trying to tell me that they went to a different place WHEN she had prior information ON FILE, she put me on hold multiple times, she was extremely uncivil in the way she dealt with me. Furthermore, when trying to explain to her what I was trying to do several times, and getting brushed off and treated with disdain, I cancelled my appointment. I refuse to deal with such substandard customer service and after dealing with all that i did JUST over the phone, I will be taking my service elsewhere. It would be selfish of me not to write this review for others to know what they're getting into before they do.

This place is a meet factory. Churn people in out as quickly as possible. My first visit was for an eye exam. The doctors are great, however the staff is terrible. When I asked for my contacts prescription they said they would not give it to me until I try on the trial pair. They did not have my prescription so I had to wait 7-10 days to get them. Considering how bad my prescription is this was totally understandable. Finally my contacts come in, I go in try them on and see the Dr to make sure they are good. I asked for my prescription again and was told I had to wait in another line to speak to one of the staff to get this. Fine, an hour and half later still haven't been seen so I left because I've already spent 2 hours in the middle of a week day. I call the next day and explain to them what happened and if I could please have them give me my prescription over the phone. The first lady after I told her put me on hold, I preceded to tell my story to 5 different people who all put me on hold finally the last person told me "oh we don't do that over the phone, you have to come in" and then hung up on me. Also the trial pair contacts are of very poor quality. Haven't worn contacts since my visit cause you know I don't know my prescription. Save yourself time and money, do not even bother with this place

My son needed his 2 pair of eyeglasses adjusted. We walked in on Wednesday at 10 am.

There wasn't a wait at the reception and we were directed to sit at one of the 3 optical stations. There was 1 customer picking up new glasses and she seemed happy with them. After a few minutes, the associate attended to us. He took the 2 pair of glasses and did the adjustments with several attempts to the 1 pair.

He was attentive and professional to make sure my son's glasses fit comfortably.

We were out 15 minutes.