America's Best Contacts & Eyeglasses, Kendall FL

First I ordered glasses back in January today is the end of February and if I hadn’t gone I would still be waiting on them to tell me my glasses were in.
While waiting on my follow up after and half and half of waiting I go to ask where I am in wait time they hadn’t even put my folder to see the DR.
At this point I’m in rush cuz I went in at 3: 30 it was already 5: 15 and had places to be when I did my first appt I told them I use biofinity. Now looking at me receipt I see they order Softmed contacts instead of the biofinity no where did the lady ordering Elliette tell me she was changing my brand of contacts!

I’m hoping they will cancel my order so I can just go elsewhere since I’ve been on hold for 25 minutes for them to ‘check’ about changing it to biofinity. They also didn’t use my insurance when purchasing the contacts. Vision works is across and not as big of a pain to go to. The staff seems to just want to chat and your left waiting forever to get any question answered. Except they didn’t give me my printed prescription so again to waste my time for them to do anything. Considering sending a letter to BBB this is just ridiculous.

I got glasses and was helped by a gentleman named Mario who was more than helpful, patient, courteous and all around a very good asset to this business. He helped me learn how to use my new progressive lenses, and so far so good, but I really wanted to point out that he is the reason I would go back there. Thank you Mario.

I should've read the reviews before I came here. The doctor is good, but the staff in the front is awful. Everything is disorganized with customers standing around waiting but never being acknowledged while the staff argues with each other and puts customers on hold. I also didn't like being forced to try a new cheap brand of their contacts and return for a followup even though I have been wearing the same brand of contacts for years without issue. I just needed the prescription which would not be released to me unless I came to the followup.

Nice place and Nice people.
The girl at the front desk was very kind and helpful. She tried to help me but my name did not appear on my insurance.

Figured I would try this out since they had the three-year for $99 exam deal including contact lenses. The prescription was off I had to had have them redo it but after I told them the prescription I wanted I got three pairs of really nice frameless drill mount glasses for what I would pay for just one anywhere else. Love my glasses.

Dr is good. Staff really sucks. Should be replaced with people who are grateful for having a job and put effort into their tasks. Don’t come here. Just don’t.

I asked questions over the phone to a lady and she was very rude. Put me on hold for a long period of time over the phone and then forgot the question I was asking her and rush of the phone quickly with me.not even answering my question properly and professionally. Very bad place to get service for contact lens.would advice people not to go there because the stuff that works there are bad.

Always been helped by Alyssa and I have the best experience every time I go! Great staff, will go out of the way for their customers!

My first visit to the Town & Country (now The Palms) location was effortless. I walked in and saw the doctor in 30mins, ordered my contacts and was on my way.

However, I scheduled an appointment recently and the day of I needed to reschedule. The staff did not answer on 3 seperate attempts to call. I called back today to reschedule only to be placed on hold for 15 minutes. After which, I called back and was asked to be placed again on hold, to which I said no. The young lady named Kelsey then proceeded with all the attitude she could muster to reschedule my appointment. Very disappointed at the unprofessionalism from the staff. After this visit (which was paid for at my last visit) I will be taking my business elsewhere. The most troubling part is that this seems to be a regular occurrence and has not been rectified by management. I’d be ashamed to manage this business.

I had a great experience at America’s best! Never had an issue with my contacts plus I always get them at the promised time which is awesome and convenient. Will definitely recommend!

Store is always busy but I’ve always had an awesome service. Never an issue when i go in and everyone that works there is friendly and caring. I’ve been bringing my family here for years and will never go anywhere else!

Man I went to buy glasses because I don't wanna buy more contact lenses so I called before wasting my time to go over there. Since my info and prescription are in the system I asked if I could just go and buy the glasses. Long story short I end going over there for no reason cause they said I need to do an eye exam again to get glasses. These people don't know what they're doing. Go to real professionals.