Apple Boca Raton

UNBELIEVABLE! My iphone decided it had enough this morning and would not turn on. After going to my carrier to see if they could help me, they directed me to the Apple store, since they are the manufacturer. Ok, no problem. I went to this apple store in Boca, signed in with one of the attendants who noted my reason for being there was because my phone could not turn on, the wait was an hour, so I went home and came back with my husband's phone so I can receive their text that they are ready for me. I checked in, was told to sit at a table, there were 5 other individuals ahead of me. Fine, that's ok. A burly gentlemen approached our table, "accidently" opened my ticket thus began working with me immediately. Fortunately that happened, because what happened next was shocking. I was told within a minute, that if my phone can't turn on, then there is nothing that can be done, but I can buy a replacement for $299, or join the Apple Care Program. I explained to the tech, I did not intend on buying anything, I just wanted her to please try to turn on my phone. I was quickly given a sales pitch, after asking again to please just TRY to turn it on. Minimal effort was done and I was redirected to another individual who guided me directly to the new iphone 8 and 10 phones. I do not appreciate that I come into your store asking for help, and within a minute, without even trying to start my phone, you're throwing your sales pitch, not addressing the issue and most importantly, WHY was I not told this BEFORE making the appointment and wasting an hour of my time, going back and forth? He noted the reason for my appointment before I made it, he should have told me that if it can't be turned on, there is nothing they can do. Thank you for wasting my time and showing me that sales is more important that customer's interest and satisfaction. Had the gentleman NOT accidently opened my ticket first, and had I waited to be seen AFTER those 5 individuals to be told there was nothing they can do, I would have been even more furious than I am now!

Crazy busy and they rarely help you at your actual appointment time. Most times I’m waiting for an hour for simple issues. Still, I love this place!

Worst experience ever. I made an appointment on the web (lousy experience on the web), then walking in into the store, took me at least 20 minutes to get the right person to get help. Really really bad. I would not expect that from Apple, but that is the type of user experience someone gets at the retail apple stores

Ive purchased more Apple products than 99% of the average USA consumer. Ive been more than happy with all of my Apple products. Any issue I’ve had, they have always fixed or replaced with limited trouble until today that is. Something simple to fix today turned into a 4.5 hour sitting at the store mission. After they closed for the day there was still 10+ consumers with myself waiting for products to get picked up. They pushed me aside and the same guy just kept helping more people besides me. Eventually they couldn’t fix the problem and they just replaced it. If they had taken 15 minutes after they saw me, than that would have been fine but it took hours, again hours and by the time they were done, the mall was closed and I had to fight my way out as most of the stores were closed. I counted over 40+ employees inside the store around 6pm and 40 consumers, most employees were just chatting away. This company is great but the this store manager sure ran a poor show today.