Budget Car Rental, Pembroke Pines FL

If I could give a lower star I absolutely would. You think that after you drop your one day rental car off early, your troubles would be over. But, you would be wrong. The employees at Budget in Pembroke Pines did not check my car in (or continued to rent it under my name) for an additional 4 days. Needless to say a 173$ One day rental turned in to multiple charges totally over $1,000. Oh and this has been over a month since I first reported it and still dealing with it. Calling the store proved to be pointless as well as the worker called me a liar and that I kept it longer and I needed to prove to him that I turned it in on my reservation date. I asked if they have cameras to show, he said no and I asked for call logs because they called me that day asking what time I was dropping it off. He then tells me he will call me back, 2 weeks later.nothing. They are an embarrassment DONT RENT FROM THEM!

The associate was very nice and took care of what I needed. There was a problem with my assigned car and he changed it quickly for me.

Very satisfied with the vehicle and service provided by both employees during the pick up and drop off.

We confirmed and scheduled our rental 2 weeks before. The night before our pickup I was told they didn't have our vehicle. Then we were given a van instead. Also we turned it a day earlier and we had to pay the same price. We didn't like the service at all. Although the man was polite, the experience was not good at all.

I rented a pickup truck originally, reservation was confirmed and next day it was cancelled without any explanation. I called the reservation department and they were rude and blamed me for the cancellation. I rented again a pickup truck, reservation was confirmed and next day the office called me to inform me that they never have pickup trucks at that location. Luckily, the front desk person helped me and gave me a Toyota 4Runner that helped me at little bit.

Don’t bother making a reservation well in advance, they will only let you know once you arrive that they have no cars. What’s the point of making a reservation then? ! Also, the counter guy Gary was terrible! Super rude, and not helpful in the least. Picked up his cell phone right in front of us to have a personal conversation while we were right in front of him trying to figure out what to do! He was a complete jerk and handled everything really poorly. We asked for a supervisor which of course was unavailable or so he said. We booked the car for a family New Years trip to the mountains, and now we’re stuck. Don’t book here, completely unreliable.

I have been renting at the Pembroke Pines location for over 5 years and I can testify that my experience with Jesus and his team is always excellent. There are times they particularly do not have the car specific I reserved but always accommodates. Highly recommended, staff is fabulous, never disappoints.

They have to keep up with their car maintenance, my vehicle said oil maintenance required as soon as I drove it away.

The vehicle was on when I picked the vehicle up therefore the key was not needed to start the vehicle. Once I got home I turned the vehicle off by pushing the start button. At that time I noticed I was not given the key. The manager had to bring me the keys to my residence. I went to leave that evening and the key would not start the vehicle. The vehicle I rented was blue, the rental agreement showed white, and the key chain showed a red vehicle. I had a family emergency involving the death of my wife5father I needed to get to North Carolina for and the car would not start. After two hours I was told that the key fob battery was low on life and needed to be replaced therefore I could not shut the vehicle off while in transit from Florida to North Carolina. Not only this but the original request several days earlier was for a Chevrolet Tahoe or similar but the representative told me upon my arrival said that they had a mini van or Ford Flex which was too small for my needs. This caused me to not be able to bring everything needed for my trip. Once I arrived to return my vehicle in Asheville I was double charged. This was not the way to run any aspect of a business from the initial signing of a contract to the return of the vehicle. Not once did anyone offer any reciprocity for the inconvenience.

The person at the counter was very helpful but I made a reservation way ahead of time for an SUV for 9: 00 am got there at 8: 30 am and there was only 1 full size sedan my trip was on a time table that's the only reason I took this vehicle but it was not what I needed do not take reservations if you don't have the advertised vehicle this is the reason my company stopped doing business with Enterprise

I rented a 12 passenger chevy van for my family trip for 7 day. Van smelled like cattle.so I requested another vehicle. At this point I was very flexible and could downsize to a mini van. His options were go to the airport. Airport was out of our road trip. He decided to be done with us and decide to take care of next costumer. At this point I was getting aggravated by his rudeness. He Didn't even apologize for our inconvenience. WE decided to go to my vacation destination and try to get a van there. Budget could not accommodate that either. Their options were to stop at a car wash and have the seats and carpet washed, and they would reimburse with the receipt. Then we thought this is the last thing we wanted to do is waste 4 hours in a car wash. So we decided to go in our 3 day road trip and return the van early.we returned it 2 days early that way they could reimburse the days for our aggravation. The guy in the front desk blamed budget and the system. A partial refund was out of the question. Budget needs to train their employees better and needs to take care of their costumers too. I will not rent again from you to have your vehicles washed properly.

I had today great experience, having as Manager Mr. Jesus, very attentive to my requests and prompt to provide the proper answers.
Thank you. See you in two weeks.

I use this location because of the convenience, but definitely not the best customer service oriented location. Received a call less than 1 hour before picking up my rental to be told that the vehicle type is not available and that’s not my issue, it’s the lack of desire to help with getting another location involved or some type of consideration. They just gave me the 800 number to Budget and hung up. There are other issues, but just cannot be bothered. I’ll just go else where.

I reserved an economy car when I got there they had a very nice clean ready to go Nissan Sentra. I asked for an upgrade vehicle and they upgrade me for a few Dollars more. What a great experience I had with budget on pines and flamingo. I will definitely recommend budget for all your car rental needs.

They know how to take the reservation. They do not know how to hold a reservation. I made a reservation in advanced and then got called today at 8: 30 AM to notify me that they did not have any cars available for me to pick up at 10 AM throwing my whole trip and schedule to the dump. Not that it matter but If they called a day ahead, I can make other plans.
By the way, calling the 800 number was equally worthless. Scratching you guys off my list.

The staff is rude and if they upgrade due to lack of vehicles they charge you additional and the price contract you have means nothing to them. Renter Beware

ATMOSPHERE FRIENDLY! LOOKS CLEAN IN THE LOBBY! CARS ARE CLEAN AND READY TO GO FOR THE CUSTOMERS! GREAT JOB DETAILERS! THE REASON FOR THE 4 STARS IS BECAUSE THE RENTAL PRICES ARE TOO HIGH! THINK MORE FOR LESS FORTUNATE CUSTOMERS!

Service at this location is severely lacking. How do you confirm a reservation the day before with not only the location but the corporate office and they tell you we don't have your reservation or the car. Last time I'll ever come to this location. Error on there part and it's treated like it's nothing not even an apology

No drop box. I screwed up and missed the 2pm Sunday drop off, left the truck there. The Manager Jesus was nice enough to cut me a partial break. They won my repeat business.

Just horrible experience. Their vehicles are not up to par. I got delayed for 3 hours because they didn't have a working truck. Then the car dolly I rented actually snapped away from the tow ball and dumped my car on the highway. Just awful. Do not rent from this place. Choose anywhere else. Trust me, go ANYWHERE ELSE.