Firestone Complete Auto Care, Gainesville FL

UPDATE: I walked in to Tire Outlet on Main today and they had my 4th tire mounted and my spare converted and put up in the compartment in about 45 minutes.

Please if you are reading this, do NOT give these people any business. I decided I wanted to replace all 4 tires on my Jeep Grand Cherokee as well as an oil change. I replaced my front 2 tires a little over a year ago, but for peace of mind, I decided I wanted all 4 replaced and 1 of the front 2 converted into the spare. I thought this was a simple task for an establishment like this but boy was I wrong. I got a call from Lauren a few hours into the service telling me that my back 2 tires had locking lugs that were extremely difficult to get off. She said the only way to get them off was to break the stud but not to worry, because once THEY broke the studs, they could replace them for $300. I told her to not replace the studs once broken since the car is drivable without them. This morning, I get a call from her again telling me that they are refusing to touch my left rear tire unless I pay for the 3 hours of labor needed to replace my other rear tire. She also mentioned that my spare compartment was “way too rusted” for her to access although I have taken out my old spare and put it back in all within the past year. I again tell her I am not agreeing to that and I am coming to get my car. When I first checked in to the shop to get my car, the other employee let me know that they were unable to take off my locking lug properly because they did not have the correct tool (which is not my fault since they are the mechanics?) As a 20 year old woman in a college town, I have always been weary of commercial mechanics. When I first heard that I would be dealing with Lauren, I felt a little bit more at ease since she is also a woman but again, boy was I wrong. I could not believe how degrading and disrespectful Lauren was in person. First, she wouldn’t get any closer than 15 feet away from my father and I when discussing my car, so we were almost having to shout across the showroom. Next, all she basically wanted to do was make me feel bad for the condition of my car and tell me how much I was neglecting it (mind you, my Jeep is an 06 that I have had less than 2 years). When I brought up to her the concern I had about why she was unable to access my spare since I have never had a problem with it myself, she then threw out an excuse that even if she could access it, none of my tires were in a good enough condition to be converted to a spare (which like I said earlier, I have 2 tires on my car with less than 3,000 miles on them so I know for a fact that’s not true). I took my car and I am refusing to do anymore business with them. I will be buying a 4th tire and taking it elsewhere. Luckily, they hadn’t discarded my front 2 tires yet, so I was able to get those back to convert to a spare on my own.

Last week I made an online appointment to get my oil changed and my tires rotated. I have owned a Jeep Wrangler for the past 5 years, with this one being 2 years old. I have always rotated my tires every other oil change to ensure I don't wear out the tread as fast. I had my husband take my jeep this weekend to my appointment while I was in CPR training and the customer service he experienced was just awful. First, they gave him a hard time about the size of my tires and lift. I have 33's for tires and a 5-inch lift kit. It is the exact same one I had on my other jeep, that I have never EVER had any issues with when getting service here. Lauren told my husband that they would not be able to do the tire rotation unless he had the key to get the tires off, which he did. The only thing he did not have was an allen key, which every body shop I have ever been to has one. Then she said it would cost DOUBLE because of the size of my tires. ARE YOU KIDDING? ! I have never been charged double for the size of my tires! She then refused to have my tires rotated and stated that the tread was fine. Yes, the tread is fine because I rotate my tires like you're supposed to! My husband didn't want to argue with her so he just did the oil change and left, but then she put in my paperwork that a tire rotation is recommended and that it was declined! Yes, it was declined by Lauren! I have never been given such a hard time by a staff before when it comes to my jeep. They even went on to tell my husband that its ridiculous that I lifted my jeep and if I ever got another vehicle to not mess with it. My jeep runs great and what I have done to it has actually made it ride a lot smoother. So, unless your paying for my vehicle you don't decide what I do to it. I actually have smaller lift and tires compared to other jeep owners I know. I highly recommend going elsewhere to have your vehicle serviced.

They treat me good. I waited a bit longer than usual but they get the job done. Bit expensive but I'm paying for the quality.

The representative took our flat tire and said he would call us when it was ready so we did not have to wait. Very considerate.

It would be less of that were even possible. I know it’s not new, or even the best. But, don’t try to call and change things, and do damage to parts and try to say “not our fault “. I would suggest if using Firestone, look at other locations if possible.

Rude, smug, unapologetic, and incompetent! Been going to Firestone all over the country for 30 years, never been treated like this.

Took my car here and they said my fairly new radiator was cracked and the whole thing needed to be replaced costing over $700. I then took my car home to a certified mechanic who stated there was nothing wrong with my radiator just a $5 clamp needed to be replaced. BE CAREFUL I would not take my vehicle here again.

The people are nice but they don't know what they are doing. I wouldn't trust them with anything more than an oil change. They never follow appointment times either so if you make an appointment they will still take an hour just to pull the car in!

My wife had to pull off the highway suddenly due to some smoke coming out of her hood. Even though these guys were booked up they came and quickly took a look, gave her some tips for making it back home (2 hours away), and offered to do the repairs if she wanted to stay in Gainesville. That kind of commitment to service, and to people, is really appreciated.

Really rude front desk staff who are unwilling to listen to their customers. In addition, they will lie to their customers in order to get more money out of them. They told me I had a head gasket leak when it was just a loose hose. They will con you out of your money! Don't go here!

Poor service. The sales advisor was extremely disrespectful.

I would not recommend. I won't be coming back.

They didn't put the oil filter on securely and oil slowly leaked out of my car. Never coming back here again. It's a shame because they were so friendly and nice.

Nathan helped me out and was very professional, I needed air in my tire and was headed down south to the airport. Thank you!

Worst auto place I have been too in my entire life. They have hidden add-on costs. I didn't realize they were the place that previously tried to cheat my kids, telling them need a $2K rear axel rebuild. As I sat there waiting, I could hear them working over one customer after another. DO NOT GO THERE UNDER ANY CIRCUMSTANCE.

Quick and easy. Tire place seen me first thing with no problems. Charles is good at the front desk.

Don’t recommend anyone to come here. We had an appointment for an oil change and tire rotations and we came in 10 minutes early. We were there for over 3 hours I poked my head out multiple times to see no one working but standing around and socializing and each time I asked how much longer I was told 20 more minutes which was 1 more hour added. My first and last time coming here!

They were super personable and helpful with me after I had a stressful day with my car. Definitely recommend!

Great Customer Service, Very Knowledgeable Mechanics, Extremely satisfied with every visit to this shop, Store Sales people go out of their way to make your stay pleasurable, and help you in many ways to stay inside your budget.

The team at Firestone is nothing short of amazing. They are friendly, helpful, honest and most importantly they do great work. My vehicles mean alot to me, and these guys and gals keep them in great shape!

Dropped off my car to get an oil change during lunch, provided the assumption that it would be done in that time, I guess that's where it went won't. After waiting an hour all where my car is and they haven't even started. They get the stars because there was an already known issue that they let me know about but thanks for waiting an hour for the communication. Great place but not reliable or convient.