Firestone Complete Auto Care, Jensen Beach FL

I have been bringing my car here for service for 5 years and I used to receive excellent service. Tires, batteries, alignments, oil changes etc. I know I was already paying more to get what was good service. Something has happened to this location in the last year. I try to get service and they are "too busy". They want you to drop off your car and leave it. They are over booking work and even for a simple oil change you can wait for hours. I tried booking an appointment and when you arrive they don't have the respect to tell you that they won't be able to start the work. I booked an 8 AM appointment for an oil change and I should have known something was wrong when the guy asked if I was dropping the car off. I wanted them to check my car over and let me know what services I might need. I don't need that level of disrespect. I noticed the recent complaints are all coming from women who have had their car serviced there for a long time and are now having problems. Something changed.

After many years I have always had great service with integrity. I DON'T KNOW WHAT HAPPENED.your service went to hell in Jensen Beach

I had been going to this Firestone for a good while because they were honest, courteous, and thorough. I could get cheaper services elsewhere if I wanted dishonest people whose primary focus was to up sell me. This together with the rudeness made it obvious that
there had been a change in management. The women who checked me in later stated she was the tire manager. She continually cut me off to the point I had to tell her that if she let me finish she would understand what I was saying. Interestingly, my daughter knew exactly who I was talking about as she had a similar experience with her. Furthermore the customer before me was very unhappy about the service he had received previously that resulted in him getting an oil stain in his driveway. After all that she repeatedly apologized and asked for a good rating. Good ratings are earned. I am now looking for another place to have my car serviced.

I had a great experience here with lots of help. The workers showed great integrity and honesty and I was very impressed. Cassandra Mann there was a big help and helped me in every way she could with my tires and services, and was extremely honest. My experience here has made me want to let all my friends and family to know to come here. Honesty and integrity are a big part of any good business to me and this crew especially Cassandra greatly showed these traits.

I had a screw in my tire. They got me right in. I was out the door in 20 mins. Would recommend.

I called early on the 8th to have tires installed. They had to order 2 and they would be available in a couple hours. They called me to tell me they to busy to install them so offered me an appointment for noon today. Which was fine with me. I scheduled my day accordingly. At 11: 30 they call requesting me to change my appointment for Tuesday. I told him plan my day around this appointment. So I was told to come in but the wait would be longer. Ok no problem. So I go there and am told they can't do it today.

My response was I'll get my tires elsewhere. Steve response was "That's just fine with me"

Won't be doing anymore business with Firestone

Jorge at the front was very helpful however the guy who serviced my vehicle not so much. Will charge you and do the bare minimum to check your brakes.

Awesome service, and very polite and friendly staff. Very bad "flea" problem in carpeted waiting area. Got bitten all over arms and legs, and no I do not own any pets and do not want any new ones carried home with me!

Got here at 4: 20 with a flat tire, it's now 6: 30 and they haven't even looked at it yet.they have no idea what they're doing.go someplace else!

The rep was courteous and knowledgeable. He was very clear explaining the necessary vs recommended work and why. I did not feel pressure sale of unnecessary items. The work was done very quickly and I avoided additional rental vehicle cost.

I have been a customer of this store for 3 decades and as far as staff professionalism, service and prices, they are hard to beat. I've always had a pleasant experience with them. Most recently, Associate Larry was very professional, courteous and helpful. The staff appears to have great leadership and it shows. Not to mention Bridgestone/Firestone are outstanding tires.

After wait more than one hour with appointment, my car was still outside. I cancelled and went to another place.

Okay service, they tend to sell unnecessary services. The quality of workmanship is okay. If you're looking for high quality work, and honest technicians try somewhere else.

I've used Firestone of Jensen Beach for array of different issues including tire changes, and their customer service is always 5 star. They get my car in and out faster than any of the surrounding tire/repair companies, and most importantly they never exaggerate what my car needs. They're informative, honest, and experienced. I would highly recommend using Firestone of Jensen Beach for your auto care needs.

Came here after a bad experience with our rental car and our tire blew out. They were so kind to us and didn't try to upsell us as it wasn't our car. If we had had more money we would have brought them dessert or something for their great courtesy and customer service. They turned out first trip to Florida into a great one!

I was towed to the shop with a siezed lug on a flat tire, and wasn't charged anything to free it up. Excellent mechanics, I know where I'm going to get my next set of tires.

Awesome service! I was warned i was gonna be told i needed to buy a bunch of stuff after an inspection from someone elses experience at firestone in another state. Thats the opposite of my experince. They were quick, friendly, and thorough. And very honest. Ill be taking my vehicle there from now on.

I get all my car care there. The only odd thing is you need an appointment for everything unless you either want to wait, or leave your vehicle. They have decent prices, and always offer options for repairs. It's never take it or leave it there. I trust them. That's saying a lot.

These peole are SCAMMERS BEWARE! I went in to have a steering angle sensor reset which all it takes is a scanner being hooked up and resetting it they tried to force me to either buy an alignment at a $150 or try to say the king of a scanner would cost me more than the alignment. Other Firestone's hook up their scanners for less than $20 these people are scammers stay away from them they're trying to rip you off hope they go out of business

Great service! They are great at getting a customer an appointment even if their booked. I always have random auto problems and they can always help me out that same day.