Galeana Kia, Fort Myers FL

Worst place I have ever bought a car. Sales was rude, unpleasant, and lacked knowledge of the cars they were selling. Very loud music blaring all the time. When I asked to turn it down, I was told to leave if I didn't like it. Should have.

I have been a KIA, HYUNDAI patron for over 35 years. My last purchase will be the last
KIA HYUNDAI I Will ever buy. The cars are costing more every year and the quality and creature comforts diminish yearly.

My advise is to buy elsewhere. Being human demands respect. Your $20,00 to $40,000 demands knowledgeable sales. You will find neither at Galeana.

Service is another story entirely. They are are knowledgeable, courteous, helpful and proficient. They have never disappointed me.

Had my first dealership checkup. Merely o change and system check! Took over 2 hours. I want to maintain the checks at Kia but this is way too long for the service. The customer service rep sent email if I needed him while I waited. I wrote to him when it got close to 2 hours- he never responded! Struggling if we will continue with Kia service as my oil change place near me goes a great job. They are so friendly cider on their survey - I’m sorry but I need to tell the true facts!

I was scheduled for an appointment on a Saturday for a recall. Unfortunately because of unforeseen reasons and I needed to reschedule. Now all of a sudden, they are not scheduling recalls on Saturday. Which is the only day that works with my schedule. So much for a great customer service! I’m very disappointed!

I only gave 5 stars because 10 was not available. I called Galeana Kia after leaving Cape Coral Kia (DO NOT GO THERE, a total rip off) spending 4 hours with every car sales man scam in the book. When I called Galeana, Rich in sales answered the phone and I explained my extreme frustration over attempting to lease a new Kia. I told him, I would love to lease a Kia and gave him my info- down pmt, monthly payment and the exact model car I wanted. I said can you give me a yes or no answer. He called me back in 5 minutes and we had a deal. My girlfriend drove the car the next day and hated the way it drove (a bigger vehicle than she was currently driving) The deal was sunk. We walked around and found a car she liked, drove it and I then talked with Eddie the sales manager directly as rich was gone for the day. No back forth stuff with several people and sales manager (cape Kia). I asked Eddie if we could do the same deal for the 2 nd car as we previously worked out. The salesman Paul brought me a yes and was for a touch less a month payment. Rich the sales man, Eddie the sales manager, Teo the finance manager we’re all EXCELLENT! Paul a newer sales man was helpful and great too. You want a Kia, this is the ONLY place you should go

The service was great but the food was not.
To start: the rolls were dry as hell, French onion soup had a cheese that was terrible and the soup wasn’t that good either. The cheese ruined it. The filet had no flavor but was tender. You have to order sides separate and the mashed potatoes tasted like instant potatoes and the asparagus was large and hard. We were not impressed at all. However the desert was great. So glad it was happy hour and we got a discount on the steaks otherwise it would have been a big waste.
Not going back.

I have purchased three vehicles from them, excellent sales men and women and a great price. I never bring any of my vehicles for service to this dealer that has to tell you something. I called yesterday for service on my newest vehicle only 800 miles can’t get appointment till August or I can leave it there for 3 days NO THANK YOU‍️I’ll bring it to that other guy who offers excellent service. Great place to buy a vehicle. Keep away from service look at there low reviews all has to do with service.

Worst customer service ever, rude and short when your asking questions. Glad I'm done with KIA. Love my Nissan. Also it's been 3 months I still don't have my Gap refund and no one at the dealership will return my phone call to let me know the issue.

2020 Kia Sportage my salesman Lamar Green found exactly what I was looking for. He was friendly knowledgeable and efficient. My experience was above and beyond. Highly recommend him. What I thought would be an all day experience was quick and pleasant

Sales person was great. However, if you advertise a price for a specific vehicle on the internet, a consumer should expect that the price once at the dealership would not be $7000 more. Be prepared for a bait and switch mentality with this dealership. I would like to have 3 hours of my life back.

Great experience, with Jen Harding, Tim Zubrycky and the Business Manager. Took very good care of me, thank you all.

All work completed in a timely manner as promised. Great service. Very courteous and helpful employees go a step beyond to ensure customer satisfaction.

I had a great experience with Lamar today he help me find a new 2019 sorento and it process was unforgettable will highly recommend him!

Purchased 2020 kia soul. Lamarr Green, salesman provided excellent service and patience dealing with me. Good sales person.

After checking out another dealership I ended up at Galeana and encountered a totally different experience. From the moment Angelo welcomed us to the time I got my car it felt like he was a friend instead of a salesman. I mean that in a good way. He listened to what I wanted and did his best to help me find it. He stayed after closing to ensure I got my car. I appreciate all the help and patience. Shout out to Lamar who was very helpful and friendly as well.

I recently got a car from here last Friday. My salesman was Kenny Cabnera lemme tell you he was so professional and had a cool personality. He didn’t make me feel like I was being pressured to get a car I didn’t have good credit but he found a bank that was willing to work with me. I’m so happy that I found him I would definitely recommend to come to him! Definitely great customer service, good vibes, and great environment. His manager Lance too he was very nice and professional.

Daniel a very personable and accommodating service advisor. A pleasure to have service work done at Galeana.

I have never done business with them nor made any inquiry, but they will not stop calling and texting me, trying to sell me a vehicle I do not want. I have asked them to stop 5 times and reported them to the FCC twice. Maybe that will be enough?

Just purchased a new Kia definitely recommend Galeana. Our sales guy Rick was great listened to what we wanted and wasn’t pushy. Left there happy with our brand new car. Highly recommend Galeana if your in the market for a kia

Awesome people awesome service! We even were shuttled to a restaurant while getting an oil change!

Bought my van here. They were all very helpful and worked out a great deal for us. Their service center workers were changed up a bit over the last 6 months and for the better!