Green Tree Place Apartments / Elliot Baymeadows, Jacksonville FL

Update: I have successfully moved fo Bentley Green, much cleaner! I am so much more comfortable and can finally breathe! Still waiting on my refund from Green Tree, but it seems they are insistent on charging me $77 for water & sewer for 17 days in which I barely used any water. And they do not look willing to reimburse me for all the expenses lost in cleaning fees and moving fees that were a result of their oversight on a roach infestation. Will update again soon.
Save your money and live elsewhere. See my correspondence to the manager, no reply as of yet. Been here a week and 3 days. Lengthy post, but has all the details. I have also tried to attach photos and videos but those don’t seem to go through. Must be something in the setting so people can’t see the truth. Please note any complaint is not directed at one person rather at Managment.
To Whom It May Concern,

I am very sad to say that I am very disappointed with my experience in this property since day one.

The first two nights the apartment was not even inhabitable due to all the roaches, which I have a video of. My husband had to rush out and find another place to stay for two consecutive nights as he fogged two days in a row. That did kill quite a few, but there were still a few running around. We complained on Saturday morning as the roach issue was not getting better. The lady in the office spoke to the manager and I was promised the issue would be documented and a service request would be put in. I called Monday afternoon as nothing had happened and spoke to the manager and she had forgotten to do what she promised, she said she would put in the request right now. I called Tuesday morning only to find out the manager still had not done her job and the lady in the office finally put in the request. We also complained (on Saturday) about several soft spots in the flooring all over the apartment, lack of proper sealing on all doors, and the plastic of the outside of the tub peeling off (that has been the only issue resolved so far out of those). The issue with the roaches has not gotten better yet, but the worst part is that I was promised a clean out (when I complained on Saturday), no one got in contact with Terminex, he showed up here without the equipment needed for the cleanout, and could not perform it. Even the terminex guy stopped gaps in the rubber on the doors that were "fixed".

It is absolutely ridiculous how much this community drops the ball on residents, if this is what I have to go through as a new resident, I would hate to see what my experience with you will be further down the line! I should not have to suffer just because the executive assistance has too much on her plate. The predicament she is in is understandable, but it is the job of the higher ups to resolve the situation in a timely manner which I don't think is happening.

Furthermore, yesterday I noticed there is a hole in the wall behind the oven, the counter in the kitchen is falling apart, wood piecing are falling onto my floor. The same is happening in the master bathroom, along with the bottom side of the counter is cracking and split horizontally with wood sticking out.

In the meantime, I hope the issues within the apartment can be resolved ASAP as I have spend too much time living out of a small hamper (I have not unpacked yet for fear of roach infestation). It is very inconvenient, and costly as I have to keep ordering take out, spending money on Raid, and hotels for the first 3 nights of the lease. As well as money to pay a cleaning lady this morning to scrub and bleach everything. Some cleaning is to be expected, but the overall experience has been horrendous.

I want my time at home to be in peace not stressed. The slightest breeze I get on my skin I jump and scream, thinking it's a roach. I shouldn't have to be this stressed in my own home! I am mortified!

I hope we can reach a favorable accommodation for both sides as I feel I have spent enough time, effort, follow up and money on my end.

The staff is so UNPROFESSIONAL.the lady i met on the front desk was so unprofessional. I don’t care what she was wearing but i can see her breast (like Almost everything) gross and when she got up from her chair to get something her leggings was really really low and i can see her butt half butt) like seriously?
I know she was wearing something beautiful deep neckline tshirt and leaning on the edge of table putting her weight on her upper body like what are you doing girl?

And so many hidden charges, parking lot looks trashy, Cockroach problem, maintenance is very bad and it’s an office please be professional.

Not even one star. I wouldn’t recommend this place to anyone.

Unprofessional.
I went in today I don’t really like the way she was talking to me please be professional girl.
Office was dirty and everything looks disgusting.

The staff is so friendly and professional very clean and helpful. I was a little hesitant about living in an apartment until A women name Darnita was so reassuring and knowledgeable about your apartments so looking forward to being the family back to hopefully see our new home

My actual living experience here has been pleasant. I have had no major issues in terms of environment that weren’t addressed, at least when the previous manager was here.

However, for the past 6-8 months, the financial aspect and the management has been HORRIBLE.especially recently with management. Over the summer, I was triple billed for water every month for about 4 months (when I spent the majority of time traveling for work and not even using water). I had to continue to pay extra, while they SLOWLY figured out how to get billing back to normal and get my account credited for the overpayment. Now I am suddenly being double-billed for rent. This is now the third month in a row where I am being double-billed for rent. And when I pay what I OWE according to my LEASE and leave the extra rent payment, I get hit with an eviction notice. EVERY MONTH. As someone who travels for work, this is quite inconvenient. What happens if I’m out of town when that notice is left on my door? And yes, I could call in advance to address it, but I shouldn’t have to chase down management to correct an issue that SHOULDN’T be an issue. When I first spoke to the new manager the first month I got double billed, she got an attitude because I wasn’t Susy Sunshine. I find it hard to not be upset when I find an eviction notice on my door because the billing system is screwed up. And as a manager, she should certainly make more of an effort to understand that and sympathize with residents who are upset by something that is completely out of their control. She blamed the fact that someone didn’t input my new lease correctly and claimed to fix it. Two more months, and still the same issue. Other people in the office have told me that it’s the new computer system. When I ask for a number for corporate to complain about the new system, I am stonewalled.

Since I can’t complain to people who make decisions that affect ACTUAL PEOPLE, I’ll make my issues known so that hopefully someone else considering living here chooses a different option. If you value your money each month, find a complex and management company that will not only bill correctly, but will do their best to accommodate you and fix the problem when it is outside of your control, versus a complex where everyone blames someone or something else, the manager gets pissed when you’re not extra pleasant about getting an eviction notice simply because you didn’t pay MORE than you owe, and a company as a whole where your complaints fall on deaf ears.

When my lease is up in the fall, I certainly do not expect to stay here, not unless some drastic changes are made to the environment in the leasing office and management. Bell Residents should consider in the future not making major changes to management AND the computer system at the same time. It would certainly help things run more efficiently for residents if major changes were made slowly.