GRS MANAGEMENT ASSOCIATES, INC., Lake Worth Beach FL

Really bad management company. Treat owners with attitude. Keep board of directors in the dark. Are not transparent with suppliers. Don't spent time on our community making sure that is properly maintained. Be careful if you are considering working with this company on your community. Feel free to check ours, The Cove at Briar Bay in West Palm Beach, Florida.
On our 2021 elections, they interfered by removing letters left on each unit without permission in an attempt to keep the sitting president which has been here for 8 years. The letter was left by owners campaigning against the current president. Be very careful with this company.

All I have to say is RUN! Don’t purchase anything that is affiliated with this management! You will regret it. I purchased my home in 2017 and everything was perfect until GRS took over and it’s been a night mare! I’m looking into selling my place so I don’t have to deal with them anymore!

This is one of the best experience that we ever had with this company especially the real estate agent Dwayne was very professional and very friendly he helped us through the process until the end I highly recommend him and his company, he was straight forward no around the bushes and fast responding

I would like to give my honest and true experience with GRS management. I am beyond thrilled with our property manager Darcel. She always goes above and beyond for this community by ensuring the best interest of owners and tenants are always at top priority. This community I am speaking about is The Cove at Briar Bay. Since she has been our property manager this community has come a very long way. And we owe it to Darcel that she has done such a phenomenal job as always. Please keep in mind should any negative biased reviews made against this company by Elvis Espinal to be completely false and potentially harmful. He is unfortunately a disgruntled board member and owner of the very community he spoke so poorly about. It’s such a shame and very embarrassing for him to have gone to such lengths to tarnish a company name and the name of our property manager for his own personal gain. Please bare in mind that professionalism of this company that continues to go beyond expectations following all procedures by the book is in fact what everyone should experience! Way to go GRS thank you for all that you do! And thank you to Darcel Dookwah for being an amazing property manager!

In 2020 during COVID-19 I was late on my assessments. I tried calling to pay my dues once I had the money only to find out that my account had been locked and turned over to attorneys with almost $500 in legal fees. I tried to explain my situation to GRS and ask if there was a way to appeal or make an exception because of financial hardship. The people I spoke with were not helpful and said there’s no workaround. The attorneys office (Zangen Law) was very rude. I paid everything off to be done with the situation only to find that my account is still locked. I’ve followed up with both GRS and the law office. Both told me to talk to the other and have offered no resolution. I’m extremely disappointed with GRS and the unfortunate situation I had to go through. There was a lack of responsiveness, poor quality, and one hand didn’t seem to know what the other was doing. Things still aren’t resolved and all this started months ago.

After very unsatisfactory experiences over several years with two other property management companies, we hired GRS in October 2020. The difference between our prior experiences and what we’ve thus far experienced with GRS has been, to say the least, dramatic. We now have a dedicated property manager who works tirelessly and effectively on our behalf. GRS’s excellent accounting staff has also been equally accessible, helping to make sense of the disastrous budget documents they inherited from our previous management company. In short, we’re glad we chose GRS and look forward to a long and mutually beneficial relationship with them.

I have paid my HOA dues consistently and on time since moving into my home in 2018. I recently received a notification saying I was overdue with my payments for May and June, despite having records and reference numbers listing my payment amount and payment dates. This letter indicated I had "14 days since receipt" to rectify the situation.

It would be nice to have a management company that was responsive and answered the telephone calls or returned voicemail messages in a situation such as this, where I have a deadline put in place by the management company itself. I have attempted to contact Shelby Baldwin in the Estoppel and Accounts Receivable department on multiple occasions, leaving voicemail messages and e-mails, without any response. On several occasions, it has been impossible to even reach the main line as it has a busy signal for hours.

I cannot say I have had a positive experience with this company.

We have a great property manager at Rivermill in Shawn. She is very professional, responsive, and on top of things. We have great confidence in her ability manage our community.

Recently, GRS has made quite a few positive changes in my community. I am excited what else GRS has planned to continue our positive growth.

I did have an issue in receiving responses from GRS until I had reached out to Kari. She cares about the residents and their needs. Not only did she respond right away, she followed up with me on the issue.

I want to give kudos to Ruthann Thibault for contacting me, the manager of Emerald Isle, at 7: 30am regarding a matter that was taking place at the clubhouse.
The alarm panel was beeping and must have registered with the WPB Police, who were at the clubhouse door. I immediately notified my maintenance men who escorted the police into the clubhouse and silenced the beeping.
Fortunately there was only a default in the system which will be remedied via the fire alarm vendor.

Ruthann resides in Emerald Isle and took the initiative to notify me immediately of the situation taking place.
She is a true team player!

Terrible company. Can't even send proper billing to your address for maintenance fees until your three months behind and you have to pay late fees.

Big shout-out to applications department, especially Sheila Chong. She's very professional and takes her work seriously.

It is almost impossible to get anyone on the phone. They keep you in the waiting loop forever and then you get a voicemail or nothing. Very frustrating for tenants and owners.

Truly AMAZING people. Since I stepped into the office I was immediately assisted. I saw an incredible staff at the front desk, helping every single customer, very dynamic and caring! I am absolutely impressed with this office which out stands from many others.

Kevin Quinn and his team at GRS were awesome to work with! Super fast and responsive! It is refreshing to work with companies like this with such great customer service. Keep it up!

Our community uses GRS management and they are the worst. We used a property management company prior to them and they were great. I am confident the people in charge of selecting them receive some sort of kick-back to keep them in charge of our neighborhood.

No one ever returns phone calls. Forest Glenn community very unprofessional. Would give zero stars if possible. Company's beware

Poor management of their properties and not well-run and definitely not customer focused. Basically they just don’t care.

Worst property management company I have had the dubious pleasure of dealing with. Located in a run down building with a death trap of an elevator in run down plaza.

Terrible customer service. I reside on a community named Dos Lagos and our property manager is rude, nwver available to assist homeowners. I am not sure about their standards.