GRS MANAGEMENT ASSOCIATES, INC., Lake Worth Beach FL

No customer service. Only open during hours when most people work. Expect to be waiting for 2 hours to even speak to someone.

Worst HOA I've ever encountered, they are rude when contacted, if they answer. And not responsive at all, to complaints.

So I am a resident for one of the properties managed by GRS, I have called so many times to try to have our issues resolved. I keep getting the runaround from Keisha the property manager, our development had some damage from the Hurricane and the one if the arms on the gate has been open since August: I am at my wits end. I am considering moving out of this place as it looks run down and nobody cares. I pay my Hoa without fail and year after year they use the same pathetic decorations.wait make that an old wreath I was told that other residents have not paid their dues and that is why they won’t decorate for the holidays, this is not fair for the people that pay.
. I am ashamed of the entrance when I am coming home from work and see the state of this place to see what it has come to under this management company I am nauseated. We will loose property values. Please do your job and fix the issues you are robbing people of their money by taking it and not delivering the service that you need to. I am done calling and considering getting legal help.

EDIT: IF YOU ACTUALLY ANSWERED MY EMAIL AS QUICK AS YOU COMMENTED ON THIS REVIEW, YOU MIGHT ACTUALLY HAVE A CHANCE. ***READ THESE REVIEWS, HORRIBLE

Horrible customer service. I was a resident and moved out because of lack of enforcement of rules for certain residents. I've called (about my refundable deposit to the HOA) several times, left messages, written a letter with no response. But you better believe they sent me a letter to remove my service animals as soon as someone complained about them. But when I called to report another resident who had 4 dogs off leash that attacked my dog, nothing was done. Another resident who kicked my dog.again, nothing done. Poor poor poor customer/ resident service. What do they actually do? My landlord had to call the tell me about my refundable deposit. But these scammers won't even return my calls. Such a joke

Can you leave no stars! They don't provide a service at all. Don't answer their phones or emails. Send a letter that you have a credit and then a late notice bill! Who is doing the accounting? I don't think anyone even works in these offices. Most horrible company I have ever dealt with hands down!

Grs what a joke! This is worst customers service ever, ridiculous that we are paying for keeping you guys in business! God bless America.

Worst customer service and property manager. They give people the run around, never respond back, never fix any issues. Especially the Ayana Williams somebody like her should not be a property manager.

The worst customer service I have ever received! There is no one available, I always have to leave messages and never get a call back and emails are the same. The took out our HOA for the month even though we moved and they did not reimburse us, it's taking over a month now to talk to anyone there. Wish I could leave no stars. I am contacting the BBB!

The front desk receptionist Sally provided unforgettable customer service. She was extremely helpful and attentive to my problem. She was kind and courteous and helped solve my problem in a timely manner. Thank You Sally for your help!

Writing a formal complaint to DBPR today. Words can't begin to describe the utter disgust I'm feeling right now. Useless group of idiots. Praying I can get them shut down. I've already contacted my attorney.after reading through the reviews, ONE WOULD THINK THAT GRS WOULD STOP SPENDING MANAGEMENT DUES ON POSITIVE FEEDBACK AND CONCENTRATE ON ACTUALLY DOING THEIR DAMN JOBS. Now I'm even more disgusted than before.

GRS is a pleasure to work with. I would know as I work with them weekly if not daily. The team at the Lake worth location is responsive and thorough in everything that they do. My personal favorite management company!

I normally deal with many property management companies. I can honestly say that Moe & Sally were two of the nicest and most professional people I have ever had the pleasure of dealing with. While I was there they both went above and beyond, not only for me, but for other people that were there as well. Wonderful experience!

I had a house fire and now I had damage from Hurricane Irma and they have helped me more than you would ever know with all the details

Worst management company ever. No competence whatsoever. It is shameful how they treat first responders living in their communities. You shouldnt have to fight for legal access to your residence, especially when you are exhausted from emergency response. I cannot wait to move out of this property. God help the person who rents this unit after me.

Very nice front desk! Give them another chance in the review area. Mo and Sally were very helpful!

I cannot believe a company like this even exists and doing business in Florida, and have control over so many people's lives. A home is usually the biggest investment in a family's life. GRS mgt.co.is out to destroy your property value and your quality of life. Every turn with them s a money grubbing scam. Money, money, money-no service, rude, sarcastic, miserable property managers and employees. They will say your payment is late when it's not. Theft, plain and simple theft.

Nobody seems to be aware of where the payments go for the HOA, I pay through my bank and they NEVER receive them in time. They've lost now 4 checks and have the nerve to charge me late fees. Enroll in their resident portal? Good luck. No accountability, no return phone calls, no customer service. IDK why communities continue to use them. Really fed up!