Luxury Nails Studio, Fort Myers FL

While I was in the process of getting my nails shaped, I told her I was unsure of the shape many times and she kept reassuring me saying "they're perfect". I asked to speak with a manager at the end after I paid (I hate being that person but I could not leave unsatisfied), she told me they do not issue refunds and that someone else will fix them. When the new tech started working on my nails, the lady that did my nails prior came and took a picture of my nails without my permission. The whole experience was horrible and they made me feel like I was in the wrong; apparently they do not care about their customers satisfaction or feelings. Also, while getting a pedicure, my little sister noticed a small roach crawling around at the seats across from us.