MD Now Urgent Care, North Miami Beach FL

I have a mixed emotions with this review. I have to say that my experience has always been great until last Saturday. The two ladies at the front desk were more concerned about my co payment than the reason of my visit. We followed all the process when requesting an appointment (of course we paid) otherwise they would stop asking for it. All of the sudden, we ask about the therapies and mentioned we were involved in a car accident. One lady say: ughhhhh did they mention anything when they came in? I said no because you didn’t ask. Then we had some issues for the co-payment and some information I was obligated to sign prior receiving it. Finally I called Vickie which attitude was reduced after I explained the reason of asking for her. One lady gave me the right information for the co payment while the other one jumped in and told her that she was wrong. At the end, everything got resolved but if we are traumatized for a collision that we had, the last thing we need is to be dealing with two receptionist OWNERS wanna be. There is always a way of saying and treating customers without making them feel uncomfortable. They should be able to control their emotions and understand the inquires better because we all have different situations and I am sure they don’t want to pay for a service if they do need to. Especially is the reason of seeking medical assistance is because an irresponsable driver injured us. Be more human and learn from the rest of the staffing, nurses and doctors who were LOT more considered and human! Just because those two ladies I don’t give the rating that the rest of your staff deserve. Sorry!

The aide who handles urine test. She is an African American or Haitian. She has no customer service qualities. Talks in a monotone and you can tell she's not happy. I felt uncomfortable around her.

Bad hospital, they charge you $ 148 and then you sit waiting for 80 minutes and then you are told that you still have to pay, yesterday you fell with a big leg that hurt you just wanted to check that everything is fine! I do not recommend!

Staff was great with the exception of the nurse that checks you on. She apparently didn't care for her job or appeared to be having a bad morning. Didn't care for her attitude.