Moe's Southwest Grill, Tampa FL

The food was regular, not a big deal, but the place was dirty, the floor filled with food, and the lady behind the counter wasn't friendly at all.

Great food, good place for a family night out to dinner I especially love the burritos. Place was clean and the prices was reasonable.

I don't really give reviews in general, good or bad, unless something was outstandingly good or unbearably bad. This was obviously the latter.

Story time!

I work next to this Moe's so when I do order through the app, its the only location I use. I've used them before without issue, I do admit. However, the chain of events today were purely and simply unacceptable.

Friday is always the busiest day for me so I just ordered a chicken bowl through the app. Total cost $15.15. Not a huge amount of money, and the only condition is to give them at least 15 minutes before you go to pick it up. I get busy at work and something strange happens: I get a message from the Moe's app saying I've earned 140 points. This was almost exactly 20 minutes on the nose after I ordered it on the app.

However, this message never pops up on my phone until AFTER I pick up the order. I immediately head over.

Initially the employees were confused because they couldn't locate my order, which already confirmed my suspicion: the meal I paid for had been given away to someone else for free.

At this point, everything is forgivable. But here is where my real problem is (if you can believe the other part wasn't the problem) : the run around, excuses, and lies I got waiting there for 30 MINUTES was a deal breaker. If they just fessed up right away and offered to remake it, I'd be fine with that. Mistakes happen. However, I was then told the following, in this order: FIRST that they couldn't find it in the pick up section but it should be there, then they said they located my ticket and it was coming down the assembly line (which was a lie), then told me to CHECK THE ADDRESS ON MY ORDER (not a fan of condescending attitudes in customer service in general), and finally, that they didn't have it-with a shrug and then went back to work, ignoring me.

WITH. A. SHRUG.

So now, I've spent $15.15 and 50 minutes of my lunch time trying being lied to, misdirected, and then brushed off.

I paid for someone else's lunch, got to stand around and be lied to, then had to go back to work, hungry with no time left to get something else and $15 bucks poorer. That's the best way to spend what little time I have on our busiest day.

I did talk to a supervisor later over the phone, just to let him know what happened (I did not cause a scene inside the Moe's itself because I do have at least that much decency, even after how I as treated). To his credit he offered to make me one and bring it over, but that wasn't the point anymore, and that still wouldn't get my money back (he did, eventually, offer to refund it).

I've had a lifetime in customer service, have a Bach Degree in Hospitality Administration, and pride myself on my personal customer interaction. So maybe I set a high bar for myself and shouldn't project my standards and expectations of everyone else.

Or, maybe, just maybe.your employees shouldn't shrug at people and go back to working when they give your food away that you already paid for to to someone else.

A real crazy damn concept.

The app has been uninstalled, called my bank to dispute the transaction just in case it isn't refunded (there is no trust there), and now my anger has slipped into a rather somber disappointment, but a burning need to at least tell the story publicly. Oh, and still hungry.

At least I got 140 points. Thanks, Moe's.