Nordstrom The Shops at Merrick Park, Coral Gables FL

I was shopping for a quality anti-aging eye treatment and didn't know the first thing to look for. Lissette assisted me and was extremely helpful and knowledgeable of the products. She showed me a few brands and gave me many options but in the end she knew exactly the right product for my needs. Very happy with my experience today

Ever since dadeland store close I’ve been coming here I could not be any happier at Merrik Village. My sales representative Mr Iraj is always amazing, he knows my style and always makes sure to have my pants tailored as priority.

Amazing customer service and nice store to shop
Usually not too busy and quick in/out

Thanks again Iraj for getting my pants tailored asap.

Always a good experience but the service at the "express service " was great. Sophia did an amazing job with the complimentary gift wrapping.

There’s a very rude Nordstrom staff related to parking at the entrance. They tell you that if you do not have a Nordstrom card, they don’t validate your parking ticket. It does not matter whether you spent $1,000 in Nordstrom. And, If you’re disable, they careless also. They ask you to go back to your car, pay for parking, and then, make a line to beg them to validate your parking ticket even if you show them your Nordstrom receipt and proof of disability. It’s unbelievable Nordstrom humiliate their customers like that, and even worse, they have no respect nor compassion for the disable either!

Incident on Saturday, June 26,2021 @ Bazille Café & 4 PM…!

I write to you this morning in the essence that some type of action be taken, when Bullying, Mocking, Humiliating, Abuse & Harassment play a role in the Leadership Position of an individual. The purpose of this e-Mail is to inform you of just that.

On the aforementioned date & approximate time, I visited the Cafe after having spent my day with my Dog & purchasing a gym bag at Nordstroms. As customary & a Patron of the Store of many years, I was tempted to having a Coffee with a Dessert in your Bazille Café. As I approached the Café, I noticed a Group of People just standing in front of the register. I asked politely if there was a Line or Waiting List, to which no one new the answer. There was no one at the Register, so I calmly waited. Then People began to arrive in small Groups of 2 & 3 & walked in front of me & young woman approached them & asked if they could be helped. Immediately they were tended to & sat. I firmly asked the young woman if there was a Line or Process, because I had been standing there for a short while & no one knew what the Process was. She rudely made a comment to me, as if I were a Fortune Teller, is your Name on the List. I then asked what List? , I’ve been standing here & you’ve passed me twice & never asked. She made a smirk & I then asked to speak to a Manager. Mr. Alejandro Blanco approached me with a very Nasty attitude & immediately asked me what the situation was. I explained that the Young Woman had been kind of rude & explained what had happened by my waiting & people just walking in & being served before me while I had been waiting. Mr. Blanco in a very condescending & loud tone & way said to me what do you want a Table. I then said Yes, I just want a place to sit to have some Coffee & a dessert. I then just made a hand gesture & he immediately accused me of pointing my Finger at him. He then yelled in front of everyone there, do not point a Finger at Me. I then said what are saying, I’m not pointing my finger at you, but speaking to you politely. He then said, in a Mocking Way, Cameras are Watching You & We’ll see. I then said well I’m glad because in this way they can see how it is You are Mistreating, Humiliating & Disrespecting Me. I then said Sir all I want is to have a Coffee & Dessert. Then in front of everyone there, including Servers who know me, said to me out loud LEAVE, you are not going to be served here. I then asked for his Managers name & he said to me I am the General Manager. I’m it. Never have I felt so embarrassed, humiliated or belittled in my 50 years of life.

I am a Doctor & Well Respected individual in the Community. I left feeling horribly mistreated for no reason & to have someone, who apparently is not doing well under stress is dangerous. I walked away disgusted by this & instead of making a scene walked away to speak to Customer Service & ask for a Store Manager. The attendant called Damian Aguirez, who is a Lifetime Acquaintance Friend & knows me well. He helped to calm me greatly as I explained what had transpired. He could not fathom this & asked me to contact you via e-Mail.

I’ve contacted Corporate in Seattle & have made an official complaint about this & therefore & awaiting a response. This is very disfortunate for me, because I had plans of taking my elderly Parents for Lunch there today & I had to change plans because of this.

I am truly bothered by this & have no explanation reasonable enough for Mr. Blancos terrible actions & behavior towards Myself. I don’t think that Nordstroms Welcomes this Harassing Behavior & there are Laws to protect individuals. The truth is always in the Middle, but when it comes to this there wasn’t a Story. He just rudely & in an appalling way acted out. I guess that in his Mind, the Customer is always right doesn’t fit his Mold. In his the, “I am the General Manager”, is the only way.

I WAS MISTREATED, HARRASSED & HUMILIATED BY the GM, Alejandro Blanco.

Great costumer service! The young man that works in the male shoe department is extraordinary. It is always a pleasure to shoppe with his help.

Thank you so much to Samantha in the handbag department that went above and beyond to help me with an order today. Amazing service to ensure I was happy with everything. Thank you for the attention to detail.

Following a recent storewide renovation the Merrick Park Nordstrom is more open and elegant than ever before. With many fewer wood fixtures, the new open plan make it easier to find clothes, shoes, luggage and essentials.

Picked up a couple pair of shoes. Some YSL's and some Christian Louboutin's. Sales person was great. I am going to stick with him when I go back. Added plus I did not get the follow the black guy around the store like some other places.

Great service and quality products. Also, items present not necessarily found at other shopping stores.

Very nice store and location. Loved the jewelry department. Not 5 stars because the kids shoes inventory was really small and limited. They don't carry anymore a lot of the great brands they had in the past.

Excellent shop with a superb restaurant, with a delicious menu BAZILLE! A must when you’re around merrick park

Loved my entire experience. Starting with my food and ending with my makeup appointment. The entire staff was friendly and helpful.

Convenient place to shop & have lunch in their Cafe style Restaurant called BAZILLE located on the 3rd floor.

Beautiful store, with great merchandise, and excellent customer service. I shop there regularly.

Nice.the food is not the best. Except for the crab soup which is delicious. Not recommend their sandwich. Beers 10/10

Awesome customer service but one guy on the mens department where the suits arewho thinks he is better than everyone just because he knows his measurements, good job bro.other than that I enjoy shopping here every time while wife is in another store buying clothes and 50% of time she's going to return it because she ain't feeling it in the mirror lmao.

I like this store in general.one thing I have to complain is in Kids department. This Nordstrom Store has not a variety of shoes and clothes for boys as the Nordstrom from Aventura has. I visit frequently because of location convenience but every time that I visit I get disappointed due to lack of kids brands. I have to drive far away to Aventura Mall to get what I want.

Always loved this place but today 4/8/18 was different and not in a good way. Menu changed, food was extra salty, my steak medium was extremely well done. My wife changed her plate I didn't want to be the complicated table therefore left most of my food. It is unfortunate but the changes were not for the better.

DO NOT i repeat DO NOT shop in the collections department unless you wanna be hounded into buying something by the older guy who works there. I went to look for a particular dress and when i couldnt find it he literally would not drop it.