North Florida Animal Hospital

Visited to get my cat neutered and I had a great experience. The facility is very clean, the procedure was quick and the staff was very responsive and helpful. I don't have any complaints and will hopefully be taking my cat back in the future

Took my dog to a lot of vets before someone recommended NFAH. They managed to diagnose my dog (after several other local vets here in town couldn't or worse they misdiagnosed her) and it was worth every penny. Her condition is now in remission and she is no longer having to take several medications a day. We go to Dr. Valentine though everyone we've seen here is amazing.

Nice enough people but did not diagnose my cat correctly. Paid (anyway) for a test that was predicted to be inconclusive and was inconclusive. Cat remained close to death until I acted further elsewhere. A waste of money and a lot of stress. Sorry, for the no confidence review!

Although I have been a previously satisfied, long time customer of North Florida Animal Hospital, I deeply regret boarding my cat Chloe there late last year. It was the first time I boarded her there (we usually went to a regular kennel in town with no issues or incidents). But since she was an older cat and needed extra care, I thought having her at the vet would be the safest place so they could intervene if she needed anything medically.

At the time I boarded her, she was doing pretty well for an old cat. She had a good appetite and was drinking plenty of water. She showed no signs of imminent problems and still had a good quality of life. I appraised the boarding staff of her needing large volumes of water verbally, and in writing.

During her 9-day stay, her condition deteriorated. Although the boarding staff recorded her fluid and food intake daily, they did not inform the vets or call me that she was barely eating or drinking. They inexplicably let her decline without doing anything to help her.

I picked her up normally in her crate without any knowledge or information of what had happened. Very quickly I noticed how skinny and frail she looked. After a short time home, she continued refusing food or drink, and continued deteriorating, so I brought her back in to the vet. While Dr. Barron did everything she could to treat her, it was too late. Chloe could not recover and I was forced to euthanize her a few days later.

Dr. Barron and Dr. Fullerton were very kind and did their best to help me after the fact, and I appreciate that. I did want to post this review, however, because I have lost my much loved pet and whatever quality time in her life that was still remaining to due to their staff’s inexplicable lack of concern. I am hopeful their staff thinks twice and pays more attention to older pets or animals developing unhealthy behavior and alerts the vet or the customer ASAP instead of leaving it to linger and telling no one. I am sharing this in hopes that nothing like this ever happens again to someone else’s pet.