Pointe Management Group Inc, Boynton Beach FL

Terrible Very Unprofessional management. HOA discriminates alot! Rude management even when asked by professional service such as news they completely ignored responding. They were not sorry or apologetic at all. HOA discriminated against a nurse during COVID-19. Bad manners and very unprofessional. I would advise in my opinion tonot go to this place as they manipulate every situation for alot of homeowners there.

It’s interesting how nowadays not many companies are truly interested in living up to old time basic business standards. Respect, good manners, professionalism are the basics. No one should take there private problems to work and/or treat their customers as if their business didn’t depend on them.
Would never put my business in this company’s hands.

Julia is an exceptional professional that takes ownership in owing her job by going over and above in delivering timely customer service.

I needed to speak to someone who was empathetic and also knowledgeable about how to get myself out of the predicament I was in. I dealt with Julia, who did not make me feel like my mistake was an unusual one.
I made TWO double payments to the Management Group. I had so much going on the last few months, that my bills got really messes up. We joked about how I just decided to donate all my extra money to my HOA ‘s.
I could not have asked for a better person to speak with, as I was really embarrassed. She is not only professional, but just a really nice person.
Pauline Burke

I would like to mention Rose Watkins as highly dedicated to her duties professional! Great pleasure to work with!

Point Management is one hundred percent UNPROFESSIONAL! They do not manage anything. They are known to only harrass the tenants. Do not make the same mistake many others have, STAY FAR AWAY.

WORST CUSTOMER SERVICE!
This company needs a negative star.
They do not take responsibility for anything!
They lost my lease for the second time and expected me to pay for another one, and then took no ownership in doing so!
They are known for only ripping off their tenants!
Please take your business else where.
Do not waste your time.
They will only make your life miserable!

The only reason why they are getting 1 star from me is because i cannot give them less. They are TERRIBLE. THE MOST RACIST, UNORGANIZED, NASTY, UNPROFESSIONAL group of people /thievesi have ever encountered. It has gotten so bad that we are seriously looking into selling our home.

From the moment I walked in to the minute I finished, I encounter nothing but great people willing to help so my case would be properly done and finished.
Leslie and Rose are superstars. I can’t thank them enough for such a great help and so much information on how to accomplish what I needed done.
If you ever have to stop by look for these two ladies.
They have great hearts and will help you until it’s all done.

I deal with Property Management companies all the time- In terms of respsonsvieness no one tops them- They are quick and get you what you need- Top Notch- Thank you Evelin S.

Personal thank you to Leslie Gonzalez from Point Management Group for always being extremely professional and knowledgeable, but most of all very caring in every interaction I have had with her.

I have owned my Home for the past Three years and have been dealing with Leslie at the Pointe Management Group since then.can I just say how amazing, professional, empathetic and efficient she is. Leslie is always pleasant, always willing to research what she may not know and gets back to be quickly.she is truly an asset to the Company. Leslie I appreciate your service and professionalism.

Worse management company ever. The attitudes from the poorly trained staff leaves tenants & owners dissatisfied on a regular basis. In all honesty they treat me (a resident of Tower club) like a criminal. Calls are never answered timely, you have to call 2 - 3 times to speak with someone who consistantly has an attitude. When I spoke to someone today on 2/22/2018 she told me that I’m entitled to my own opinion, but of course my opinion matches the rating that you all have. Seems like Pointe Management needs to humble themselves & start doing their job correctly. Not one person living on your so called “Managed” properties actually knows what you guys do? However the NETFLIX theory maybe the truth. They Boot cars with no actual justification behind them. Thank God Coral Springs Police Dept was able to help with this situation, and call out this scam. Best help I’ve received since being a resident under “Pointe Manages Nothing. ”

I needed immediate assistance regarding Malibu Bay HOA documents in preparation for the sale of my home and Leslie Gonzalez was exceptional in assisting me. Thank you

I really like how the team at PMG is courteous and knowledgeable, especially Leslie Gonzalez. She goes out of her way to contact me to remind me of certain issues and transactions that need to be resolved. When I ask about any issue, she is always quick to research if needed and relay all information regarding the matter at hand. Thank you Leslie!

Throughout my experience as a realtor and in particular working together with both homeowner and condominium associations I have found that there is a underlying partnership that helps both associations and realtors accomplish their goals. Each association has their own set of guidelines and protocols and ultimately we are all trying to help our clients or in the association's case their residents.

At times, I have found it difficult for one reason or another to get things accomplished in a timely manner however both sides are always trying to work together towards a resolution. I have been fortunate to say that many of the employees and management have been a great help in many situations where my clients needed help with a solution.

My experience with Pointe Management Group has been utterly disappointing. Speaking with general manager, Evelyn Santiago, left me speechless and extremely disappointed. To say that your protocols are outdated and insufficient would be an understatement. Also, the lack of customer service and intent to help both realtor and resident make me question what your companies values and goals are. I understand that you have many communities to manage and many people that make requests but the manner in which your management handled this particular situation has much to be desired.

I am an optimist at heart and truly believe that this cannot be the experience you are seeking to deliver. During my time as a realtor, I have had to make improvements to better service my clients and I would assume you are also constantly striving to improve your services to acquire new business and retain your current clients. I hope this email finds the right set of eyes for the sake of your company and for all future realtors and residents that are subject to work with the Pointe Management Group.

Stay away from this company, 30+reviews and 97%bad. Stay away stay away have license # if anyone needs to file formal complaint

To say that they are incompetent and arrogant would be an understatement. Their "accounting" department cannot read a balance sheet or add and subtract correctly. The owner creates laws as he speaks with a smug gesture. Never seen something like it.

Leslie and Noeli need to be fired immediately. The whole staff needs to be fired immediately. They SUCK! They are TRASH! Leslie looks like she doesn’t bathe and has a horrible attitude. Noeli sits in the back probably watching Netflix or picking her boogers all day. POS place. They will leave your application sitting around for days without doing anything with it. Cashed my check and haven’t heard from them again. SCAM

I'm not sure why this group is called "management", they can't seem to manage anything. They just take your money, and run away from questions and problems. This place is a scam, and a sham. Absolutely disgraceful. Our neighborhood looks like an absolute mess, there's no parking, and they cut down a beautiful Bush I had growing for 20 years, citing a violation, even though there was no violation. If you want a responsible property management company, stay away from this place.