Public Storage, DeBary FL

My husband and I have been long time customers at Public Storage, renting several inside storage units & outside parking spaces over the years. We have been on time, no hassel customers. I am extremely upset and disappointed with the encounter that my husband just received by the property manager, Rita. Her behavior was absolutely unacceptable, unprofessional and uncalled for. I am shocked that a property manager would randomly call a customer on a Saturday afternoon to ultimately upset and hang up on him! Disgusted.if I could give a '0' star rating, I would have!

First time renter, Rita is amazing. She is extremely helpful and very patient with me. I felt like I didn't know what I was doing but when I asked for help she was there to guide me. I will be definitely renting from this location again and letting everyone know to rent storage here.

Stopped by due to them having competitive prices online and was really in need of a unit. The lady was eager to help at first and explained some of the process. So decided I would get a unit after I signed for the unit they told me I needed to buy a lock $20 some dollars so I did. Then I needed to purchase insurance to actually use the unit $20 more a month. Then after you walk out the door they are not so helpful or eager to assist. I think this place has Such a high review because the lady really pushed filling out a 5 star review before you even leave the office from the first interaction. Onto the storage part this place has Rats so if you not comfortable with rats crawling on your stuff among other things do not store it here there was a big dead one rotting between the wall from the next door unit to ours. (We had nothing but furniture and sons toys in our unit and they were still a problem). Other then that this unit was the same as any other i aspect for storage. The last issue I had with them was tryin to move out of the unit. They had a fire and locked the place down which was fine and understanding but I was trying to move my stuff out a planned to do so that week which I could not do for 4 days of the five days I took off work and we were getting close to the end of the month. So I asked if it came down to it since I did not have access to my unit for 4 days if they would give me one day after the month if needed just get the rest of anything remaining out. (Thought this was reasonable I did not end up needing the day and was still out a day early thank god). They did not want to budge and actually were very aggressive with their response that the manager would have to review and they would call me shortly (I made sure they had the right number surprise surprise no call to confirm). End note is there is a few worse places out there but I’m sure there is way better ones also for the same price or maybe cheaper once you actually have your payment setup for a unit! I learned to try another storage facility next time maybe I can save somebody the trouble with my post! Hope this helps!

Rita went above and beyond to ensure a smooth transaction. She was professional and friendly and assisted me through the entire process. I highly recommend this location!

Awful, doors inside won't stay open, a/c always broke, you will be fined and convicted for throwing a napkin in the garbage dumpster and my pirce per month just went up 20%

Both Teresa and Rita was very informative and helpful each time I went into the store. Thank you very much ladies.

Great customer service, Rita was extremely helpful and informative. I highly reccomend this facility.

Great customer service. Very nice and informative. And Teresa was very patient with us. I would just go there to chat with her.

Needed storage unexpectedly on a SUNDAY. Teresa was so very helpful with everything i needed.she truly went ABOVE & BEYOND what is "expected" from a storage facility! She was my angel when i needed one! Thank you so much Teresa! She deserves a raise!

Originally went to the location over in Sanford to rent a space but they didn’t have the size I needed. Instead of turning me away the amazing staff Josie was able to find the size I needed at this location. Moving in was a breeze. Thanks public storage

Adria was professional and did not waste my time. I am satisfited that I made the right choice for my storage needs.

Absolute worst storage place I have ever even heard of. They are very rude and will pinch every penny they can out of you. Warning! If they mess up your email you can not pay online because you can’t sign into your account then you leave multiple messages and will not receive a call back until after they throw some fees on you. Either they are illiterate enough to write the wrong email as you spell it out for them or they intentionally write it wrong knowing they can get some money out of you because when I was making the account the guy in front of me was saying he had this issue as well! I have had a nightmare dealing with these people and wish everyone the best of luck and would highly recommend going to cube smart or another storage place. I’ll repeat that for the people in the back, HIGHLY RECOMMEND GOING TO CUBE SMART OR ANY* OTHER STORAGE FACILITY! Also they ask you to write them good reviews when you go in to make the storage unit which is why these other people write their review (before they know what they are dealing with)

I came in a few days ago to check on some prices for a unit jennifer at the front desk was great she gave me alot of info on the unit I wasnt ready to rent that day but I'm going back on Monday to rent

I always have a great experience at this location. Rita was courteous, knowledgeable and personable. She made the process quick and easy and walked me through all of the terms. A+

I am so happy to have found this location. I was caught in a situation between moves where I didn't have anywhere to store my stuff for about a week or so.then I walked into the office and found Susan! Thank God for Susan! She saved my day, week, and month! She heard my story and immediately told me not to worry, that she could help me! She was able to get me into a 10x25 unit which gave me ample room for my items. Without Susan I dont know what I would have done. The price was fair, the unit was clean, and Susan made everything better! Public Storage is LUCKY TO HAVE AN EMPLOYEE AS DEDICATED & WHO IS SO EFFICIENT! She is a GREAT REPRESENTATIVE for any company & I highly recommended this location & Susan!

The public Storage facility is clean and easily accessible. Rita was friendly, informative and very helpful. I highly recommend this facility.

My mom used this place for a few months and thought that the women were very helpful. She said they were always smiling and happy to help when she spoke to them. Im glad they gave my mom a good experience.

Rita was the best, very helpful, showed me my space and other spaces that might accommodate me. She had a positive attitude

Great place to rent storage the worker Rita helped me and explained to me about the unit sizes and prices.
For a first time renter for storage I was pleased with what I learned the size of the unit I got and the over all cleanliness of the property.

Rita has absolutely amazing customer service and very personable with making sure I had everything I needed before leaving the facility.