Public Storage, DeBary FL

My experience went from okay to amazing! I called to reserve a unit while on the road, and was disappointed bc I had missed a special but had to get a unit anyway.
The phone service was efficient and it was of very cut-and-dry but it was lacking that personal touch.

When I arrived, I met with Susan and she gave my experience the personal touch that it needed.

She took me to the unit so that I could see it before and purchased it. Which I thought was really great it was a nice size, clean, and was well guarded.

Then proceeded to tell me about one of the last unit she had left over from a sell then had a week prior, and it was perfect! It fit my budget better and it was the space that I needed better all around better with a personal touch.

Susan, thank you! You went well and beyond!

Public storage needs more people like you@

Susan was very friendly helpful, very easy to do business with. I would recommend this store to anyone looking for a storage unit.

1 star because unless they've fixed their roof I'd be careful of your storage unit. I've had friends whose belonging s were ruined by water damage from roof leaking. But the worst was when I visited the end of December with movers to transfer my belongings to another less expensive larger unit in the area where I moved to.
To my surprise and the movers who witnessed the state of my unit as they were moving my Uhaul boxes out. As they entered 3/4 of the way into my 5×7 unit they notified me that boxes were wet, damaged and stuck to units floor.
As I watched them pull out box by box of wet mildew bug infested boxes I was sick.
My treasured family valuables of clothing.pictures.furniture were destroyed as I the movers brought the boxes outside for me to look at the mess and all I could do is cry.
The movers hadn't even seen this kind of destruction of property at a rental unit b4.
As we got into unit we realized that the roof in my unit had collapsed due to rain and flooded my unit where my valuables had soaked up the dirty disgusting rain water and made the boxes stick to the floor!
The manager wasn't in that day so girl in charge was advised what to say to me.
Luckily I had purchased Rental Insurance.but that still doesn't compare to my personal loss of my belongings.
When the insurance company contacted the Manager she had the gaul to tell the insurance adjuster that when she looked at my Unit she didn't see any signs of water damage.
Wow.guess she didn't see the collapsed roof.the remnants of my boxes that were left stuck on the cement of the unit.nor the water marks or the wet comforter that we had to leave because it was soaked. Hmmmm.
So I'd advise all renters to check their units often. I did and it still happened and make sure u have Rental Insurance!
Otherwise.it really will be Your Loss!

Rita was awesome to deal with from start to finish! We popped in to check for parking for our business trailer, and so glad we did. She couldn't have been more helpful throughout the process, and explained everything in detail. The facility is well kept and has a brand new gate box. Convenient location for any DeBary resident as well.

I had a wonderful experience with Danni. She answered my questions quickly and professionally! I would recommend this facility to anyone looking for extra storage!