Spectrum Store, Altamonte Springs FL

Jessica Mella was super helpful and knowledgeable when helping me decide which iPad to buy. I travel a lot for work and she built the value on unlimited data and how it will give me peace of mind. She made sure everything was within my spending budget and did a wonderful job assisting me. Thank you Jessica.

4 employees upon entering, 6 stations and only 2 employees helping while the other 2 went off to the back with a store full of guest instead of assisting. I don’t appreciate that kind of poor customer service. Makes wait time long than it should be.

I haven't been to this store in about a year because of the 2 mean old ladies that used to work at this location. Today I went to pay off my phones so I could use them on a carrier that can't be any worse than spectrum. The lady that helped me today was really great. Spectrums service wasn't. My partner had a good experience in comparison to her previous provider, straight talk. My daughter had no service at home, school or work. I had no service at work. It would say 5g and not work. Spectrum needs work. Their coverage map is a lie. That's why they offer you free WiFi hotspots. Be careful. Take care.

Too many customers, not enough help. Now that Spectrum is trying to be a mobile provider, it makes the process of exchanging equipment way worse. Fifth in line when I got there, fifth in line when I left 20 minutes later. I found out later that there is a way to schedule your appointment later, but even if I had, the line didn't move at all while I was there to swap out busted equipment; usually a five minute transaction. Versus selling a new iPhone and setting up a new mobile service. I get that help is hard to find, but maybe have one person help with cable stuff and one help with mobile stuff?

Equipment provided did not work, replacement shipped did not work and was a downgrade, service person delivered and setup working equipment. Return of equipment at UPS store rather than Spectrum. New operations are lacking in putting customers first.

Had the same issue others complained about; wanted to return some old cable boxes and was told over the phone we can do so at a spectrum location. I took it over and the rep said no. How stupid. I drove down the street to UPS (who were very helpful). UPS worked said that the store has ability to take the equipment but are lazy.

Edit

You still can't call the store to find out what they have in stock. However I got some fantastic customer service today from the Altamonte store and had to give them five stars.
Jarel Fontanez was super friendly super knowledgeable and got me in and out fast with the product I walked in for. Great job my friend I'll stop at your store first from now on.

Cell phone service is decent at best difficulty getting service indoors like Walmart or Lowe’s. Went to store in December to pick up the new iPhone pro max 12. Not only can you NOT call the store to check if it’s in stock an associate explained they are last to get new phones. Had I known this I’d never switched from Tmobile. Neither was an issue there. Step up your customer service start getting current phones and change some rediculous policies or you won’t be in the mobile game long

Brought in my equipment and attempted to disconnect my services. Was told on the phone by customer service representatives that this can be done at any Spectrum location. The associates inside this location refused to cancel my service or take back my equipment and told me this can only be done at "legacy" locations and I should take my equipment to a UPS store instead. I later found out this was a lie and they refused to help me because it lowers their metrics. So, they caused me to drive somewhere else, wait in line there, and spend over 2 hours on hold instead of helping me. Take your business elsewhere!

While the 2 people working were kind and knowledgeable, there really needs to be an additional agent solely for quick contact: dropping off, picking up. Waiting 45 minutes for something that took less than 5 is beyond ridiculous. If this is the only internet available by location, this company needs to do better. People need not only efficiency but time management.

Don’t let them sell anything to you. Don’t sign up for their services. They don’t work. I live across the street from the store I signed up with and can’t get a signal like I’m on a flip phone in the desert. I have a 5G pro max and it doesn’t function outside of my home in Altamonte springs 9 times out of 10. Same for their garbage home internet. Hasn’t gone a day without cutting out constantly and for 2 years no technician has ever finished their job or even done the bare minimum to bury the cables. This disgusting company sadly has a monopoly over Seminole county so you can’t get decent service. I will be moving JUST to have decent internet from a better provider. We live in the internet age and this service is so poor that I am literally moving to a new zip code just to avoid it.

I went into the Altamonte Springs store this afternoon. I was greeted by Jessica. Not only was she polite and courteous, but she was very knowledgeable about my problem. I am a local business man, so I am in the people business as well. Spectrum should be very happy to have an employee that takes pride in her work and greets customers with a smile on her face. I would give ten stars (10) for her service if it was possible.

Rude customer service people, making excuses why they can't help you before they even know what you want

Will is THE MAN when it comes to phones. Very down to Earth person and will tell you exactly how it is with no wasted time. I've come to this store numerous times and have been beyond satisfied with my experience!

I stopped by to drop off equipment 20 minutes after they opened and there were only 3 people in front of me and at least 4 staff in the store. They told me it would be 45 minutes. I asked if they could just take the equipment now, all I am doing it dropping it off and the devices have serial numbers on it. They said oh no and that I could go to UPS. Went to the closest UPS and they told me they send people there all day. Essentially it seems that the people at the Spectrum store slack and don’t want to work. UPS had my items scanned in and gave me a receipt in less than a minute. Amazing that the guy standing around doing nothing but telling people how long the wait is working at Spectrum couldn’t manage to do that.

HORRIBLE. The only reason I have services with them is because they have a monopoly. Due to this, they have no motivation to care about you as a client because you cannot take your services elsewhere.

I am also paying for a service I do not use. I work from home and have had to call out of my JOB because the internet never works. I’m constantly having to reboot the system daily. There only solution is to keep sending technicians to interrupt me in the middle of my day and nothing gets resolved. I’m not even a bitter person but this is beyond ridiculous.

Broken store. Very bad and frustrating experience. Just trying to pay my bill. Customer service there was terrible and rude. The rude guy with no hair is a trash employee. It’s obvious home of miserable people that hate their life.

Was seen eventually, and told that you no longer return the modems to them. Must go to ups. Also, they won't return your money for THEIR error. I started a plan and ended up canceling it the same day. They still charged me and billed me for the account for almost a year. And everytime I called. "They couldn't find it" I had to block it with my bank. And now they are stating that I never tried to cancel the payment with them even though I was calling almost every month since October last year. Your customer service team is trash. There is no reason I should have to re explain my story 20 times. Why aren't there notes that can be passed along with trouble files? If there are why aren't you training them to do so. Also if the request you make to the first person you talk to. Be prepared to say it 5 more times because they will just keep transferring you without telling you. The fact that there is separate customer services doesn't help either. The mobile side will switch you to the internet side if they get confused. I want my 200$ back that I was billed unfairly for.

Literally the worst customer service. You walk in no one greets you or tells you have to sign in on the kiosk. Im picking up a simple wifi box and it takes them a hour and a half just to service me, then having to go home for extra pieces of information which I’m sure they could’ve verified some other way or if they even took two seconds to ask! Overall experience wasn’t good along w the customer service. Instead of an associate assisting me he said he was clocking out then sat on the floor for another 20 mins! When i get back to the store nobody acknowledges that i was just there so i have to wait another 40 mins… BEST PART OF IT ALL THOUGH IT LEGIT TOOK THEM UNDER 30 SECONDS TO LOOK UP MY NAME AND ME MY ROUTER! LITERALLY WASTED TWO HOURS OF MY LIFE! THE STORE MANAGER NEEDS TO DO SOME COACHINGS ASAP

Call to put a standby on my internet for about 2 months. Ended up canceling because customer service is so bad. Get an account information to cancel my other two properties. Done with Spectrum.

Sign in on the front tablet when you walk in and have a seat on the couch and they will call you pretty quick and efficient