Suddath, Jacksonville FL

Chad F and Louie H were quick and efficient! Friendly and very helpful. 100% would recommend them! Made sure our stuff wasn’t broken and it was all here.

From start to finish and everything in between this was the smoothest move we have ever had and this is our 12th move. Suddath (United Van Lines) gets +A for keeping us informed and making us feel truly appreciated throughout the entire process. As I stated earlier we have moved several times and I can assure they were not always easy but I truly feel we could not have asked for a better company to handle our furniture and belongings.

Juan and Gerald were very fast while being careful and rapping everything very securely. They were friendly and we would reccomend them to anyone we know.

This is my first time with this company and I feel like this company was the worse COMPANY EVER. Was suppose to get are belongings Dec 9 now there saying we can get it till dec 26.

I was able to have the same guy throughout the whole process which really made a difference in organization, in my opinion. Johnathan and his crew packed and loaded my stuff in KCMO. Johnathan then drove my freight to Delaware and unloaded it with another local crew. Johnathan was a true professional and had great communication with me the whole time. I only have 4 stars because I had a couple of broken items that were not packed adequately. I have worked with other moving companies and this was a good experience. I would recommend them.

The site is easy to view. When Perry, the rep, came to the home, he was very informative and professional.

It's been one year today since the most miserable move of my life - and I've moved lots! It took 19 days (the promise was 3 - 9 days) for my household to be delivered with dozens of flat out lies told to me. My goods lay in STORAGE and were not even been loaded for NINE days. My household was crated without my knowledge or permission and was loaded and unloaded off at least four trucks. My Bose system was damaged beyond repair. My printer destroyed. Antiques were scratched. My "personal consultant" went on vacation mid-move and left me high and dry.

We had our items packed in the middle of May. We received an email from them at the end of June essentially stating "whoops, we are sorry we forgot to ship your stuff" our HHG's SAT FOR 5 WEEKS! We are now being told we won't recieve our items until at least the middle of August. Our family will be without our HHG's for easily 3 months, & this company will face no repercussions for this HUGE mistake.

My mover Bill and his crew were fantastic. Their service was excellent, they asked where everything should go, and they worked in concert to quickly and efficiently move out and move in my goods. My goods were delivered on time, efficiently and damage free. Thank you Bill and Crew!

I'm not sure what was worse, the crew they sent out to pack our household goods or their customer service once I filed a claim for all of the damage to my household goods. Find someone else and failing that, try building a giant slingshot to launch your things across the country. In that case, your stuff will still arrive broken, but at least the slingshot would be fun to use.

After reading a number of other reviews, I should add some detail to help clarify my complaints. For starters, it's worth pointing out that mine is another military move. I still haven't received a settlement from the company (8 months later) and they denied my claim on a set of rare books packed improperly and damaged during the move (I was literally told that they are old books and I should expect them to have some wear and tear).

In terms of packing, the company arrived with improper materials. I have a large collection of books, a point made explicit by the pre-move inspector (as in, "you have a lot of books so we'll need to make certain that we have a lot of book boxes"). The packers arrived without any book boxes-not a single one. As a result, many of our books were packed into oversized boxes and improperly at that. They also did not have any television boxes for my two flat screen televisions. Instead, they packed the two of them into a motorcycle box. Prior to the move, I called Suddath to complain about the state of the packing in general and the televisions in particular. The representative from the company informed me that "I could just file a claim if anything were broken. " It's worth noting that it took me several days of phone calls to even get in contact with someone at the company, which has been a consistent problem throughout this move.

The company has made clear that many of their difficulties this past summer were a result of not having enough drivers available. I wish I had been so fortunate. All of my problems have been the result of Suddath having a driver available for my move.

If zero stars was an option they would get it. Over the last 15 months of dealing with this company, I have literally called once a week and they have returned four phone calls. Four! I have emailed at least as much, and they have returned maybe half a dozen emails. Not only did they misinform us continuously of the location and timeline of our items during the move, they broke more than 50 items of our household goods including major appliances and small items as well. The packers packed lightbulbs in drawers next to books and wrapped those things in baby clothes. So when light bulbs were broken, clothes got tossed as well. In this particular move, no lightbulbs were supposed to be packed at all. The customer service people are rude, non-responsive, and despite the fact that they are supposed to reimburse any damage at full value that happens during a move, we didn’t even get 25% of the value of our items. And we moved outside of the continental US, so replacing the items will cost much more than it would if we were back home, but these people do not care. Not one tiny bit. If anyone has ever used them twice, I am shocked. I have received friendlier more helpful service at the DMV. These are the rudest most unprofessional people I have ever dealt with in my life, and the fact that the government contracts with them to move military families to me is apalling, because they have no respect for any of their customers, especially their military clientele.

Do your research! Recently in the news for moving vets and not arriving until 40 days later. I scheduled s move 1 month in advance for my company’s VP. Two days before the move they cancel. Family due out of temporary housing and forced in a hotel also we ended up using a pod their poor planning lead to lack of storage units. Our calls were ignored since the didn’t think of a solution

I wish Zero stars was an option. Our military move was a mess, and Suddath refuses to return phone calls. The only way to get in touch with them is to threaten to file a police report or post on their Facebook page. I understand they might be overwhelmed, but that does not excuse their failure to communicate. They mismanage their subcontractors and are profiting off it at our expense. They really need a lesson in customer service.

Excellent customer service. Even with a fairly serious hiccup during the move (no fault of Suddath), the move coordinator and their team were fully engaged and communicated very well with me during the entire process. This was my second cross-country household move with Suddath and I have no complaints.

I've never actually written a negative Yelp review ever, so that should say volumes about this excuse for a company.

I think if I contracted a group of monkeys or something they would have done a better job than Suddath did. Not only did literally almost every single piece of furniture that I own have some sort of damage on delivery, the communication and handling of the situation from Suddath has been akin to "That sucks, we're sorry we broke your stuff but it is what it is. "

Upon scheduling, I was specifically told that our shipment would be taken from a "Shuttle Truck" onto a larger truck, then shipped to our destination. I was not OK with this but was assured utmost care would be taken with handling. Additionally, I specifically PAID EXTRA for all fragile pictures, frames and lamps to be packed by the crew.

Upon delivery, our driver stated that not only did Suddath specifically lie to me about how the pickup would be done, everything from then on was a lie. My stuff was taken to a holding warehouse, moved around for 2-3 days, then loaded onto a Mayflower truck for shipment across country. This truck literally had everything sardined and shoved into every single nook and cranny, fragile or not be damned. Additionally, some of the items that I specifically PAID EXTRA to be packed were simply wrapped in a sheet and thrown on a truck. To add insult to injury, it seems like my things were intertwined with 2-3 other deliveries and I actually had to go through the truck myself to make sure all of my things were offloaded. Our driver specifically said that he went back into the warehouse multiple times to find parts of my shipment lying around without any care. He stated he literally found my lampshades sitting on the warehouse floor and threw them into a box he found lying around and put them onto the truck. They also lost an antique lamp of mine without any trace whatsoever. The driver on delivery stated that they probably shoved it into a box at the warehouse and refused to note it down as missing unless we unpacked every box in front of him.

My move coordinator Kristy has basically not offered anything other than a we're sorry for being incompetent and promised me a manager would reach out to me. This was approximately a week ago and nothing has happened yet. I've begun the insurance process and have basically been told that someone will reach out to me eventually and haven't been offered anything other than that. Meanwhile, I have a house full of broken furniture. I've used United about 4-5 times to move across country and it has literally been perfect every single time. This time has made me swear off the company forever, especially since now that they've got my money they don't care anymore.

Awful experience dealing with Claims Dept. Suddath did not deliver a six gallon bucket of currency, and refused my claim on the basis that I had signed the "Bingo" sheet once all the boxes were offloaded. Someone in the company stole this bucket, and claims management is refusing to acknowledge and address this failing. Very disappointed in Suddath, and will never use them.

Great experience moving and timely arrival of my house hold items. Gave it 4 starts because 2 items came in broken, currently going through the claim process.

Was a pleasure working with these guys. Works around my schedule and needs to make sure my move happened when and where I needed it. The gentlemen who packed up and delivered my household goods were phenomenal!

The guys were great and very professional. They remained in constant contact with me the entire time across country (CA to VA). I would hire them and recommend them to anyone again.

I have worked with Suddath on more than one occasion (both local and long distance moves) and will continue to do so for moving needs in the future. Dani Wampler has been a pleasure to work with (from initial assessment through the delivery) and even helped direct us to non-profit organizations that were happy to receive items we no longer needed and did not want to move. Win-win!
The moving crews we have experienced have been respectful, careful, friendly, polite, strong (very important!), and conscientious while moving some exceptionally high-value items safely. Suddath was able to accommodate our scheduling timeframes and complicated logistical needs (multiple pickups and drop offs, moving items between other locations) and the communication was consistent throughout the process. Highly recommended!