The Lens Depot, Oviedo FL

Giving props to these guys. We had a little snafu with our event A/V and they had what we needed to rent. Second snafu was pick up, but they helped us out and made sure our guy could pick it up. Appreciate the great service thank you. Our event was a success.

How fortunate I am to live so near to one of their pickup locations! Online lens rentals are good, but the convenience of local pickup makes it great! Their website works well.pickup and return were quick, friendly, and efficient.and the equipment was top-notch. Who could ask for more?

I highly recommend The Lens Depot! The price was very reasonable, and the whole process was quick and easy. Even when I wanted to extend my lens rental, that process was simple and the staff I’ve dealt with were professional and so friendly. Will definitely use again.

Do not waste your time here.

This place is just about one of the worst places you could choose to rent gear from. The owner Oscar is lacking people skills, take a look at the other reviews to get an idea of how he handles customer service.

There are plenty of online rental places that mail equipment to you, with postage for return, at a cheaper rental price. You can also get damage protection insurance.

The shipping costs would be offset by the fact TheLensDepot overcharges for their equipment.

Oscar told me I had to go elsewhere next time, so I have been going elsewhere for about 7 years now. Couldn't be happier, and I've saved a lot of money in the process.

The best thing I can say about this place is that it opened me up to new opportunities in finding a better solution to rent gear.

EDIT: in assuming he knows who I am, you can see the arrogance in the company's own response. He has so many people upset by his poor business practices, yet he can just broadly assume that it must be THE FEDEX GUY! What a clown.

I had a great experience here renting the sony 200-600. Very professional, courteous, and they have loyalty points which is amazing. Will be returning soon.

If I can give them 0 stars for the horrible customer service I would.

This was my 1st time renting with this company & I will NEVER rent from them again. I tried them out due to a recommendation & I regret it. I was 10 min late to my return today @ 4pm and was charge a $54.00 late fee! HORRIBLE CUSTOMER SERVICE. I was directed from the Tampa location to call the main office in Orlando to explain my situation and the manager there DID NOT CARE! I called, recognizing that I was late but I was asking for some understanding given this is my 1st time with them and if they can give me a break but NO! She threw the policy at me saying I need to take responsibility for my actions for not being on time. At that moment I understood it was pointless asking them for help. I approached them with accountability, I was asking for help but everything was just flying over her head and dismissing me. DO NOT RENT HERE IF YOURE LOOKING FOR GOOD SERVICE!

I’m big on customer service. I’m held to a very high standard Myself. The important part to me is how your business provides its customer with support and the service behind it. If I get treated poorly why would I want to keep giving you my money? This company’s customer service speaks volumes it’s poor. This is the last time they see my business

Wonderful place and selection.
Went the extra mile for me even when I messed up my order!
Highly recommend

One of the hallmarks of a great company is what they do when things don't go according to plan. There was an issue with my rental (one they couldn't have possibly foreseen). They immediately jumped on the problem and came up with a resolution within minutes. Great equipment, great prices and, most importantly, great people who actually care.

I have rented from the Lens Depot since they started. As a professional photographer, I need gear that works and is easily available. I can not say enough good things about these guys.

The Lens Depot team were very helpful in answering all of my questions and helped me pick out the correct equipment for my project. The equipment was in great shape and worked flawlessly. I will continue to use them and would recommend them to anyone needing their services.

Great service, and excellent equipment. Good rental prices. Great way to try before you buy, or have a special need.

The rental process was quick and easy! In and out and off to shoot! I will be back! They even credited my account towards my next rental!

Awesome customer service and very resonance rates. Staff 's also very knowledgeable with any tech or compatibility issues. I rented underwater housing for a full frame DSLR and they were able to help set me up with the correct accessories for my assorted lenses and shoot requirements.

I've used them many times in the past, for me their service was great, the gear was always in good condition, and local pickup was always a plus. However, if you're a Fuji shooter, their selection for Fuji gear is very lacking compared to the other manufactures. There are a number of Fuji lenses that I would rent, but they've had the same selection for some time now.

We have been doing business with Lens Depot for 7 years, and we are always happy with the quality of their products and service. Everyone on the staff is extremely knowledgable and friendly. Highly recommend!

I’ve been renting from them for 9 years. They have an incredible selection and have never been anything but extremely helpful.

Picked up a Canon EF 100-400 for almost a two-week period with no issues and friendly staff throughout the rental.

Worst camera rental experience I ever had.
I checked the camera only quickly at pick-up and went right away on a two-day trip. After I arrived at my destination it turned out that the SD card slot wasn't working properly. It was hard to get the card in and out, but the camera would save photos correctly. So I did not return the camera immediately (would have been a 3 hours drive back), but three days later as per rental agreement.
A decent company would offer something as compensation for their not properly working equipment.
Lens Depot? They pointed to their rental agreement. If you don't notify them of any issue within three hours after pick-up, YOU are liable for any repair costs!
The damage waiver I included in my contract? Read the details! You will not be responsible for10% of the repair costs, but for the 10% of the replacement value of the camera. They gave me the second to last generation model. Guess.the replacement value was not value of this old model, but of the brand-new model!
My advice for anyone who wants to do business with the Lens Depot:
- let your lawyer read the agreements
- have a witness during pick-up and inspection
- perform a detailed inspection immediately after pick-up, return things immediately if something seems to be wrong (do not rely on a phone call)

10/10 I had a wedding this past weekend and needed a 70-200. I went on Lensdepot's website and had the order processed in no time. I was given email updates throughout the process and never had a problem! Actually to be honest they sent me the lens a day in advance (at no extra charge) because the Christmas rush is so close and they said they wanted to make sure I had it in time. Fantastic company, will be using them again.

Amazing place. I rent here almost every weekend and every time I've gotten amazing equipment and service to go with it. The price is unbeatable not to mention to the employees are all very nice and attentive. Made the mistake of going to Lens Pal one weekend and lets just say I'll never take my business elsewhere again. So thankful for Lens Depot