The UPS Store Downtown Fort Lauderdale

I use this UPS store for shipping, returning items to Amazon and passport photos. They are extremely efficient and courteous. My items always make it to their destinations on time and safely. I am normally in-and-out in less than 5 mins. Great job, keep it up!

Rotten service. And seems from the other reviews that I'm not the only one whose had the same experience. Explained clearly to the blonde girl working up front that I had three Amazon items for return. One had a printed tag, the other two had QR codes. She insisted that I needed to buy a box from UPS for the printed tag item. It was in manufacturer box already. When I stated this, she conveniently handed me over to another associate with "You take care of this" and walked away with a sullen look. I explained the same thing to the other associate who again pushed that I buy a new box from UPS. Both had ignored that I already had a box that the item had arrived in and I had to ask him to use that. Without pulling the third item out, he proceeded to tape it and attempted to stick the label on the box. I had to point out that he had just taped the wrong two items in the box and he started looking around to figure out what to do. I ended up taking my items and walking out. The 17 Street UPS store processed my return in 5 minutes and I was out the door. Your team needs to learn to listen. They clearly ignored my stating up front that I had one tag and two QR codes. Professionalism also helps. They clearly saw I had a box which could be used if they were insistent about using one and second associate was more interested in being snarky ("We'll see if it gets there or not"). Poor service indeed.

I have been a professional in real estate for over 22 years, I have needed services from Shipping, Printing and Notary throughout the years. Hands down this particular UPS location has been the most professional, courteous, clean and gives the best customer service out there. In specific, Oscar is who serviced us. His level of professionalism was greatly appreciated and he deserves much acknowledgement! I highly recommend even if you have to go out of your way this location for all your UPS needs.

I came in this morning to return 3 items from Amazon. I walked in and both employees were busy talking to one another and didn't even greet let alone acknowledge me. I asked them who would help me and neither responded. I went with the gentleman to my left. I told him what I was there for and handed him an envelope holding all 3 items. I had him scan my first email. He then told me "you're good". I explained to him that there were 3 items in there and that one email was for 2. He then responded that I was good again. I asked him to check to make sure there were 3 items on the screen set for return. He nodded and when I asked for a receipt again he responded with " you're good". Surely enough not even 10 minutes I check and my return was not done properly. I called and spoke to someone that defended the employee's behavior. All I wanted was for the return to be done properly and a receipt.

Dropped an envelop for international delivery. They charged me 150$ for this, it’s supposed to be delivered 3 days after. I walked in the store 3 days after to find out what happened and my envelope was still on the counter. They never handle the envelope to dhl.
Now the receiver is moving from that city and the envelope won’t make it on time.
Thank you ups store.
Mr James. I dialed many times to the store trying to find any answers and hit ext 9 but nobody answer.

I don't write review very often. The service they provide is above and beyond my expectations. I'm using their service for approx 4 years and I was never disappointed. Before we fly in from Europe sometimes it takes a month before we can pickup our packages. This is never a problem. Staff is always friendly when we come to collect. SUPER.

I went to this store recently and had one of my packages sent, the staff was extremely attentive and professional. This location will definitely be my go to from here on out!

Staff was really friendly and knowledgeable. Assisted me in a very fast manner. Great customer service.

I was in the store today tge attendad a heavy and toll person was the person who help me.when a show him the bar code for my return in my phone.i forget that i put my phone in my pocket
be mistake a tuck his phone.for my surprise hes showup in my work place and start cursing a d push me also he punch my hands and drop my phone to the floor.i tride to explain but he was out control and very agressive.i do not tried to still was a human mistake.

This place have the best standards of customer service never had any inconvenience love to pick up my package here the staff is excellent people

Excellent experience - contact, collection and packing. Packed in the US on Friday, delivered in the UK on Monday morning. Unbeatable.

Great experience! They were very helpful and courteous. Helped us with the package. Helped us tape it securely. Made the process easy and pleasant.

Enjoying my time between residences in Charleston, SC and Fort Lauderdale. My mailbox at this location and their package notification program works works great. When I need mail forwarded, I just have the guys forward my mail. Great Las Olas address and great staff!

I have my own UPS software and simply drop off packages at this location so the store owners are making no money off of me. Still, they offer to help get packages out of the car when there are multiple shipments going and they've always been very nice. In the past I rented a box from them and was happy with that arrangement as well. When I have a choice I use this location.

I was looking to ship a package internationally. I assumed it would be sent out UPS. The staff suggested that I use DHL because it would be about 20 percent less, and would arrive earlier because DHL had their own clearing house. They were absolutley correct. It was something they didn't need to do, but they did. Great experience. I will definitely be back.

Love this store! Everything runs super smooth and the gentleman there are super friendly and willing to help at all costs. I have a mailbox at this location and when i'm out of town they're forwarding is seamless. Hands down the best UPS Store around!

This UPS Store makes my life sooo much easier. They are the best staff and are always helpful, I get huge packages delivered and they even help me out to the car every time. It's worth every penny to know all my packages get signed for and that I can even have my local parts guys drop parts their for them to hold for me. Thanks Jim, Steve, Chuck, and the two new guys haha.sorry can't remember their names.

Great experience. Efficient and to the point. I even got some coupons for my next visit and I will be back!

Awesome staff. Printed out resume's and business cards with them. After the business cards were ready, I discovered an error on my email. The staff gladly fixed the error for me and reprinted them again with no extra cost. Very pleased. Definitely going to do my business there for now on as I am new to town.

I have always had fast and efficient service when I visit. They make shipping items simple and effortless.