Up In Smoke, Lake Mary FL

Super rude guy behind the counter, didn't even act like he wanted to sell us anything. Doubt we'll go back.

I would pass on this shop. The staff is rude treated me as if I was going to steal everything in the store. After purchasing a tray when I got home I found out all the cones were stolen and the other items were taped to the tray. Needless to say go here if you want to be treated poorly and waste your time and money on a store that doesn't care.

Knowledgeable and respectful staff that can answer any questions you have along with great prices and huge selections to choose from. 5 stars!

Great smoke shop. Thier selection of kratom is not bad. They could expand a bit more to include more brands. The brands they do have do are some.of the best but it's limited. They have great prices on nearly all of thier stuff. The staff is great also
If they are out of stock the staff will get in touch with you when the get it in.

I would give no stars if possible, Everything is marked up five times what it’s worth.is all cheapo deapo China glass.the girl behind the counter was very rude, especially for someone who’s career choice is cashier at a smoke shop.save your time and go elsewhere. There’s smokology very close by who has awesome prices and decent products.

Monday, February 26,2018
4: 45 PM
Unfortunately I feel that I need to write this review, so people know what to expect, from a customer service perspective, when they visit that store. I made the mistake of walking into the SMOKE SHOP, with a lit cigarette. Before I even walked all the way in the store, I asked if it was OK to smoke. I figured it was, because all of the smoke shops where I am from allow smoking inside the store. Well, the girl that was working @8PM on 2-26-2018, very rudely said, "no take it out side". A simple "NO", would have been just fine, & there would be no 2 star review from me, but that was not the was this simple encounter was handled. I disposed of the cigarette, outside, and apologized even though she was rude. The male that was working with her, took over assisting me, thank heavens. I explained to him the only reason I thought smoking in there was allowed, is because it is acceptable where I am from. She must have had selective hearing, and heard something different, because she chimed in, like a child trying to get the last word, "it's the same everywhere in Florida". As if I was lying, because obviously, it is that important to me that I would lie about it, because of some immature girl that I could care less about. The guy had to explain to her that I wasn’t from Florida. Now, IF I had walked in and just started blowing smoke all over the place, not caring or just being ignorant, she may have been justified in the attitude the first time she spoke to me, but that was not the case, and the second time, I was apologizing and explaining myself. She was just being ignorant and instigative. Her puerile attitude has no place in a customer facing store. For me, that entire establishment's image is ruined, because I cant help but associate it with the actions of 1 immature, childish employee, that appeared to miss her nap and was grouchy. She was definitely not professional or helpful in any way. In fact, the only reason the place gets 2 stars from me, is because the gentleman that helped me out, understood customer service, and was very helpful. Thank heavens that someone besides that other her was there. Time for some customer service education.

Great customer service experience. I had a defective product and they took care of me. That's how you get a customer for life.

The staff is very helpful and they are really quick to correct errors. I'll definitely be back.

I don't usually leave bad reviews, but I was screwed twice in one night by this shop. I was assured that a particular coil would work for my rig. Alas, it did not and caused massive problems.

I returned to the store two hours later (hoping for a reselect) and the guy who sold me the coil played dumb saying "you didn't buy that coil from me. " I was also told that I was not able to reselect.

I was then assured (again) a similar coil would work for my rig. Wouldn't you know it, same problem. My rig is designed for a. 25 ohm coil and was specifically told a. 6 would work well by the same guy. That was yesterday and now the brand new coil is burnt to Hell.

I had read very poor reviews on this location and ignored my gut and gave them my business. Buyer beware.

PLEASE DON'T SHOP HERE! Not only are they extremely overpriced, but the staff flat out lied to me about a pricing adjustment and the entire situation came off incredibly unprofessional and unwelcoming. I purchase heaps of supplies from them and I will never be back.

Good Place, I was looking for Tobacco & Filter Tubes, A Large Selection & Great Prices, I Would Recommend This Place

40 dollar system cleanser is trash as everything else there might i recommend certo method way more cheaper and effective just involves more fluid consumption

Clean Shop. Prices are high. Went in for the same thing 3 times and each time the price was different.

Female employee greeted me with depressed blank stare, overcharged me, and was rude when I asked for the deal that the the nicer employees had always given me prior.

HORRIBLE experience after I've been going there for quite sometime. RUDE and AWFUL customer service. Overpriced to begin with and I WILL NOT return. There are plenty of other smoke shops that are better than this place. Don't waste your money folks because they rip you off.

I love this place. Living off of Rinehart makes this place real convenient for me. It has all my needs and the employees are very knowledgeable. This place deserves to be bigger, and if it was it would be my favorite shop in Seminole County.