AT&T Store, Pooler GA

Beyond deplorable service by the store manager Jamison W, Naya, and Tyler/Marissa, and/or Kenesha (as she told me 3 different names each time I called to report my aforementioned issue). The store manager (Jamison W) ensured that I would have both cable and internet installed today no later than 5 P. M. After calling this location (155 Traders Way, Suite 100 Pooler, GA 31322) at 2: 56 P. M. I was told Jamison was not present. After 3 hours had lapsed since the agreed upon appointment time, I again called to check the status of my installation and I was told by Tyler/Kenesha/Marissa that Jamison W (store manager) had went home and that missing my appointment due to the store manager’s absence was “not their problem. ” Shame on AT&T Management for entrusting a store to such unprofessional and indecent people.

Individuals such as the aforementioned employees have no business working in customer service and no amount of money would rectify the indecency my family and I were forced to endure. Rude, unprofessional, and the absolute antithesis of customer service are the only phrases that describe the kind of employees and services offered at this location. I will never return and will be exploring my options to terminate service with AT&T. As soon as possible, due to their lack of customer service.