Xfinity Store by Comcast, Alpharetta GA

Stopped by with no appointment to return no longer needed equipment. In and out in 7 minutes. Good show!

Don’t use any Comcast service. Comcast has been ranked worst company In America for a number of years. Horrible pricing for sub par download and upload speeds.

A little slow at first but they definitely made up for it. Love the customer service I got from Toni.

When it work, it works well. That’s how I would describe my experience with Xfinity. Their recent gesture however surprised me of some unusual customer care they demonstrated.
I had been complaining about sudden abrupt drops in internet. Every time, either the automated response would restart my modem to resolve. Just a couple of days ago they sent me a voluntary note that they’ve just sent me a new updated modem. And, the best part was installing it. All I had to do was disconnect the old one, connect the new one, go to my Xfi app and click, set up a new router. That’s all. It automatically used the old WiFi name and password and I had to do nothing to connect back some 50 devices I have at home.
I went to the Xfinity store today and dropped off my old router. I appreciate their proactive replacement of the equipment. But only 4 stars because it had taken them this long to take action.

Service was great, prices are average, don't like the installation fee when they will charge monthly service.

I went to this store and every time I went the staff was very friendly and helped me the moment I walked in. I had an issue and called customer support 3 times without fixing the issue, but the store helped and all is great now.
I would recommend this store for their staff exemplifies exceptional customer service.

No one loves calling comcast. How could it be any different in store? The service is surprisingly fast. The staff are very friendly and informative. They will go above and beyond to lend a helping hand.

THIS PLACE RIGHT HERE SUCKS! I HAVE BEEN TO 2 LOCATION, NOTHING NEAR MY HOME OF COURSE. THEY DONT HAVE A PRODUCT THAT THEY ADVERTISED. I WAS TOLD TO COME TOMORROW, WHICH MEANS DAY 3 OF THIS SAGA CONTINUES. I DON'T ;!: ? **: '* (FREAKING) THINK SO!
RUN FORREST RUN!
UNBELIEVABLE!

When I entered the female representative was on her cell phone with a personal call & took my equipment & maintained on her call. VERY unprofessional. I only gave the 2nd star because the cashier Y'O was nice to me.

Brandon helped me sign up for mobile. He was so patient and helpful and funny and it didn't hurt that he was young and cute lol I have never had a bad experience at this store.

You may not trust these guys, they said an offer was over ($150 off on 256gb iPhone 8 plus) but it was only out of stock that time. I saw it back later and ordered online.

The service they provide is not the best but at least their customer service from the store in great. The ones overseas you get when you call in are horrible.

Oh! My GOSH the store was packed I was in amazement how fast the staff was taking care of people my rep Toni Simmons was AWESOME! She gets 5 stars as well thanks Toni and nice hair do up

Nice place. Not much for help for the elderly. No patience. But, they did get her what she needed after I stepped in.

This location has high traffic. When entering I was greeted by a representative who signed me in, took my router, and printed out a ticket. I waited about 15 minutes before I got called to cancel my service. There were several other people waiting in the sitting area to be called as well. The representative who canceled my service was nice. Overall it was a decent experience. I just wish that Xfinity will come down on their prices.

They stink. They lie. They said they would credit me back for the time that I could not get the cable TV to work. They said we would start over. They lied. There's a lady there named Emola or Ebola (that's just wrong), but it is something like that. Anyway, she said she understood, and that my request was reasonable, and that she could make it happen. She's a fake, a phony, and shows no concern for her customers. BOOOOOOOOOOO!

Worst internet you can ever get. When I called all they could say is try connecting it again and again but still it didn’t work. They didn’t know what the problem was! Never will I ever use xfinity again!

After closing the account you need to wait for 40 min just to return the equipment. Unbelievable, it should be just drop and go. I have no option to give zero star that’s why forced to give one star. Very disappointed.

Nice people but the call center was not able to resolve the issue with my landline still not resolved.

I honestly received excellent customer service from Antonio. I was able to change my service and lower my monthly fees by making adjustments to my service. Just let the agent know what you’re looking for and be willing to cut back on channels you really don’t watch, and you can save real money!