Verizon Authorized Retailer - Victra, Cedar Falls IA

The store manager was outstanding. Great customer service. Did not rush me. Answered all my questions I had. Would recommend this Verizon store to my friends.

November 28,2022 They ordered a android tablet. It showed up December 9,2022 at the store a according to all records. They had someone sign for it. When i went in to pick it up. They couldnt find it. They dont have answer for me where it went. So now they ordered another. Which is not going to make it by Christmas. Which is what it was and would have been under the tree. But now it wont. Still havent got no answers or when next one will show up.

Michelle was super- excellent service, very knowledgeable and definitely customer focused.

I'm not sure of her name but she went above and beyond for service. She's definitely a asset to your company

Michelle was great! Took the time to get me set up on a business account and saved me a lot on $$

My experience with this store was great! ANTOINE was the CS rep who was outstanding! He should get a raise. I can be a skeptic, but he was top notch!

Loved how patient the guy was, helped in pretty much every way he could including using his own personal time to help me out. Much love for him.

The store manager was more than helpful in upgrading our phones. He was social, interactive and more than willing to assist us with anything we needed. A wonderful experience.

Antoine took as long as was needed to get me back in business after my phone had died. Glad he was there!

JR was very helpful and made good recommendations. I often dread the time this process normally takes but JR was efficient and made it a pleasant experience.

Clayton was super easy to work with! He answered all my questions and took the time to make sure I had the best plan for my family. Excellent at explaining the billing and encouraged me to reach out with any questions. The process of upgrading was quick and effortless.

Brian is very knowledgeable and patient. He explains everything and makes the whole process simpler than what I have experienced in the past. I'll keep going back as long as Brian is working there.

Brian and Nolan helped me - they took time to answer all my questions and help this “technology-challenged” shopper.

Brian was super helpful and patient. I went there because of the good reviews and it was an excellent experience! I am a senior and didn't understand much. I also didn't have the information l needed but Brian kept at it and set everything up for me! Thank you, Brian!

JR was great! Very knowledgeable and friendly will go back to see him when my wife’s phone is due for an update.

Malik was extremely helpful and friendly. Best service we’ve ever had at any Verizon store!

These guys are awesome. I highly recommend this place, Customer service was great Clayton, Brian. If you need a new phone, check them out. There the best.

JR did a great job helping. He answered all our questions with accuracy and transparency. Thanks again and see you when it’s time to upgrade

Our 2 star rating is based on the ridiculously high prices & poor quality of its Android accessories. We returned the chargers and protective cases for our 2 Samsung 21's & saved over $100 buying replacements. The 2 $65 screen protectors they installed scratched so easily, we replaced them with better ones for $120 less. It pays to shop around.

Open when they want to be. Rushed from 40 minutes away to find out they are closed even tho it states they are open till 6