Brandt & Sons Ace Hdwe, Maryland Heights MO

Nice neighborhood hardware store with a great barbecue section featuring several brands and accessories to choose from.

Love this place, except one older lady that works there seemed as if I was doing something wrong by browsing around while I was thinking of buying a power drill. She just stood at the end of aisle with her head tilted sideways and just staring at me for a minute before saying, " So do you need any help? ". Still bought a drill but kinda felt pressured too sadly because that interaction made me feel very uncomfortable. I get that kind of person from time to time but just a friendly reminder the old saying stays true. Don't ever judge a book by its cover. None the less very happy with my selection and never had a single problem here other than earlier today as mentioned. 5 stars all the way

I was helped promptly by the lady at the paint section. She helped me order an out of stock item online and then took me to all the sections I needed in the store. She was very friendly and very helpful. I bought half a dozen assorted items I needed at decent prices and was in and out within 20 minutes. I had a wonderful experience and I'm super happy to support a business known for ethical practices!

It is great! Masks are worn! Greeted happily! Can I help you? Love it! Stuck with me through the list. Highly recommended!

Was asked to leave the store because I didn't have a mask on, I have a pre existing medical condition and was told no one care and to leave, I will never shop here again, I am a contractor and will take all my business else where. Do yourself a favor and go to lowes.

Nice store but they cheated me out of reward points. The cashier said my purchases would show up in the app but they never did but since then I have shopped with two other locations and have received reward cards from them both. I guess the Dorsett road location doesn't want give away anything free opposed to the others so we won't shop again at this location. Shame on you all.

I have never felt more appreciated as a patron of a business. I had a special need today and Mr Darrell went well out of his way to make it happen for me. I could not ask for more from a neighborhood hardware store.

Best little hardware store around. I can always count on them to have what I'm looking for. A little pricey on some things, but I dont mind paying for convenience

Open even though other businesses were closing early, saw a bunch of people coming in for snow and ice removal items.

I don't have and have never had a problem with the staff. That said I do have a problem with the decision at the corporate level to lie on their website about what the store has in stock. I came to the store to buy a Kwik set rekey kit that the website said was in stock only to be told it's not. Then I was told that corporate always does that. Saying that things are in stock that not only are out of stock but not even carried in the store. Then I get the response that I truly hate, " You can order it online". If I wanted to freaking order it online I would go on Amazon and do that! Oh well I guess I will have to get it from Amazon. I won't do business with liars.

I needed set screws for 7 vintage door knobs. Joe not only directed me to the screws but actually found set screws for all 7 knobs. He also recommended a means to 're-drill' the screw channels to make the job easier to get the knobs tightened as needed. He spent 15 minutes helping me find exactly what I needed. Then the same day I came in looking for a storm door strike plate. The one that came in the replacement kit was too narrow and the existing one was too wide. What I needed was not available, so the customer service rep (dark haired guy with earring) offered to grind down the one was too wide. It worked perfectly. Now, that's providing outstanding customer service!

The store is always very clean and neat and well-stocked. The employees are always willing and able to help, unlike the ones you have to hunt down in the big box stores.

Friendly neighborhood hardware store. Great rewards and coupons for members. I love the vanilla creme soda by the check outs.

Great staff and highly knowledgeable, which is rare to find in most hardware stores today. Very accommodating and friendly that goes the extra mile for their customers.

We found what we needed with immediate assistance of store associate. Too bad we could not think of more items we needed!

Joe the manager came right over and helped us. He went above and beyond, I was very appreciative. They had all the parts I needed for my repair and he partially fixed it before I even paid.

Support your local Ace hardware.
So much more convenient & friendly than the big box store.

Nice mom and pop hardware store. Has all the basics it's a fast in and out shopping experience. Older staff is quite helpful. Also does ole timey hardware store repairs screens etc.

Needed to get my car key duplicated. They were much quicker and cheaper than the alternative, and they went the extra mile to ensure I was satisfied with the product.

They made keys and had other things I needed. The kids who work there are helpful and fun. I WILL GO BACK!